Hyundai of New Port Richey

I feel I bought way too fast! The service department is borderline fraudulent! Horrible experience! I doubt if I ever will buy from u guys again! borderline fraudulent! Horrible experience! I doubt if I ever will buy from u guys again! More

Great service. Mike Morris, manager, and Moji salesman very helpful and nice. Roxanne in service very friendly and extremely helpful and nice! Great place! T very helpful and nice. Roxanne in service very friendly and extremely helpful and nice! Great place! T More

Overall, a Great buying experience. Purchased a Mazda 6 Grand Touring. After shopping around, this was by far the best deal on this car. My salesman James Brickner was very helpful and Purchased a Mazda 6 Grand Touring. After shopping around, this was by far the best deal on this car. My salesman James Brickner was very helpful and accommodating with no pressure whatsoever. Pricing was exactly as discussed over the phone. (Including service/reconditioning fees.) Robert Nelligan the Finance Manager did a great job answering questions and handling the credit process. Overall, a Great buying experience. More

Sales and service It's volume that makes the difference. The difference us buy and goodbye. Promised a shreader to my 10 yr old. Never arrived. He now 20, and never a h It's volume that makes the difference. The difference us buy and goodbye. Promised a shreader to my 10 yr old. Never arrived. He now 20, and never a hyundai. Had to inact the Lemon Law on the AC. Finally fixed it the third time before Lemon Law refund. $40 test drive. Bought the car. Never got the $40. Why do I keep going there? More

This was my first time buying a Hyundai from you guys. I will say after some negotiation my overall experience was great! Javan was a huge help and very professional. He was not the typical “pushy” sales ma will say after some negotiation my overall experience was great! Javan was a huge help and very professional. He was not the typical “pushy” sales man that we are all terrified to do business with, this was not the case. I would absolutely buy another Hyundai or preowned car from this dealership and would ask for Javan to assist is this transaction. I would also like to include Jerrod (finance manager) for an exceptional job at the end. Awesome job guys! More

Felix was awesome to work with. He was very informative and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service are always a pleasure to work with. I feel like everyone knows me there. I don't think I will ever go anywhere else. You have a customer for life! More

Was greeted by Felix and introduced to what ended up being my new car! Felix was very thorough informative and absolutely helpful with every detail of the vehicle. I am so appreciative for all the inf being my new car! Felix was very thorough informative and absolutely helpful with every detail of the vehicle. I am so appreciative for all the information he provided. He did a complete walk around and went over all the major helpful details of the car, took his time, did not rush, answered all my questions and assisted with all the amazing features both safety and entertainment of my new Elantra. I am so grateful that I had such an awesome salesman help me! I highly highly highly recommend Hyundai of New Port Richey all the staff are very friendly and welcoming. I confess I was skeptical at first after getting negative feedback from a different dealership however I gave this one the benefit of the doubt. I got a great deal on my new car I would not hesitate to come here again! Thank you Felix and thank you Hyundai of Newport Richey! More

Clearly forgot the Customer in Customer Service So I stopped into my local Hyundai dealership today (Hyundai NPR) for a tire repair. Last night I drove over something, it was leaking slowly and it w So I stopped into my local Hyundai dealership today (Hyundai NPR) for a tire repair. Last night I drove over something, it was leaking slowly and it went completely flat over night. I filled it today and took it in for a tire repair where I was met with Jason, today's Service Advisor. After inspecting the tire it was deemed that I needed a new tire. I purchased a road and hazard warranty for my 2018 car when I purchased it and I still have a full factory warranty. Jason came back and asked me if I want a different brand tire with a different tire tread or he would have to order a new tire that wouldn't be here until tomorrow as they were out of stock. My car has less than 30K on it, I WANT MATCHING TIRES. He states he can put my donut tire (glad I even have one AT MY COST) on and come back tomorrow. After speaking with my wife she reminded me that I should be receiving a rental as this donut tire clearly has a warning sticker on it that it is a temporary tire. I asked Jason to look into a rental and here's where it takes a turn for the worst. He asked the service MGR Andrew Hutchinson, if I could get a rental. He stated "that the donut is safe to drive on". Mind you I have to drive to Tampa at 5:00am in the morning and use my car for work. The tech then says that "I know people that drive for days on a donut". Just because you can has no reflection on if you should. I then said " Its Pasco county people also drive on donuts for months!!" I then made the comment that "look up my name and see how many cars I have purchased here", "there must be something you can do?" (My wife and I have collectively purchased 8 vehicles in Mr. Finks dealerships.) Andrew Hutchinson's response....."I don't care how many cars you have bought!!" I then stated "good enough, I hope this tire issue was worth it". Mr. Fink, I' will be seriously doubting if I purchase another car at any of your dealerships anymore after how this was incorrectly handled. I walk over to my salesman Felix, after just speaking to him about how my 16 year old daughter will be getting her new car next month", while I was waiting for the tire repair, and told him what happened and that the new vehicle purchase next month is CLEARLY not happening after how a loyal customer was treated over a $150.00 tire. He says "hold on let me talk to Drew!" The manager stated calmly that he didn't have any cars available. So I then leave to head home on my donut, telling myself it was a good decision to buy another new car. New cars are always nice because they are new, Customer service is the reason dealerships have repeat customers. More

Gay Forsey was very helpful and welcoming, we found everything we were looking for thanks to her. We are so happy with purchases and experience. everything we were looking for thanks to her. We are so happy with purchases and experience. More

Best buying experience ever !! Shopped many weeks elsewhere and finally found what I wanted, Jack Calcut was perfect, he was amazing, super nice and very helpful !!!! Will never buy anywhere else elsewhere and finally found what I wanted, Jack Calcut was perfect, he was amazing, super nice and very helpful !!!! Will never buy anywhere else !!! More