Hyundai of New Port Richey

Well, This is very frustrating, I was in the process of buying a Volvo XC90 still under factory warranty and after discussing being an out of state buyer Tony and his manager agreed to sell it to me. I was buying a Volvo XC90 still under factory warranty and after discussing being an out of state buyer Tony and his manager agreed to sell it to me. I was told they are not selling to out of state buyers currently due to shortage in inventory. This was the second time I contacted them as they had the vehicle on the lot for some time. The price had dropped recently. They then said they would sell it but when they sent over the purchase agreement documents the sales price was more than the current advertised price at the time. They also added $435 in government fees and another $1,063.00 in dealer fees on top of it as well. They noted the price increase was for some service work including markup from when they took it in. Their online price is very competitive but they do not clearly advertise the additional fees they throw on top. I was still going to make the purchase and was obtaining flight tickets when I asked them about cashiers check(certified funds) and adding my bank as the lien holder to the title paperwork. They will not accept wired funds according to Tony. They then wanted to add another $1,000 dollars on top to put my lien holder on the paperwork although I was going to pay with a cashiers check. FYI I would be very careful I never felt fully at ease during the process and the more I asked about the process they advised they were pulling the deal and would not sell the car to me because they were doing me a favor selling to me out of state. Who would treat a customer this way? I might have dodged a big bullet with this car, must be a reason its still sitting there. I have never felt the need to write a review until this experience. More

Felix was extremely knowledgeable and patient with us as we chose our new vehicle. It was a nice experience at Hyundai of New Port Richey. we chose our new vehicle. It was a nice experience at Hyundai of New Port Richey. More

Would not keep their word on price they quoted online, Their web pages are not theirs but a third party and they don't honor them! I believe this raises to fraud! I plan on filing a complaint Monday wit Their web pages are not theirs but a third party and they don't honor them! I believe this raises to fraud! I plan on filing a complaint Monday with the States Attorney and the FTC! More

The people here are super friendly and helpful. The gentleman I was working with, Felix, took a genuine interest in me and my needs and was able to find me the perfect vehicle for my family. The store gentleman I was working with, Felix, took a genuine interest in me and my needs and was able to find me the perfect vehicle for my family. The store was clean and they clearly took an interest in making sure everyone is in a safe environment. More

Would not keep their word on price they quoted me in writing. writing. More

It's Always a great experience when I need to purchase a new vehicle. Customer service is second to none. I wouldn't go anywhere else new vehicle. Customer service is second to none. I wouldn't go anywhere else More

Person never asked my name.Oil chg took 1.75. Hour Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my bill. Not impressed. The last oil chg was done in a very timely mannerisms More

Absolute worse dealership I have ever dealt with. I purchased a brand new 2020 tuscon and within a year I started having issues with the starter. I took it in three times before they could identify the purchased a brand new 2020 tuscon and within a year I started having issues with the starter. I took it in three times before they could identify the issues. Now im currently trying to use my warranty on the seats and I am constantly being transferred to different departments with no answer. Beyond disorganized and I will never purchase from Hyundai again and would suggest everyone stay away from them. More

I couldn’t be happier with my experience at Hyundai of NPR. Shane and Mike were the best and I love my new Genesis! I would recommend to anyone :) NPR. Shane and Mike were the best and I love my new Genesis! I would recommend to anyone :) More

I purchased a vehicle last summer and the finance manager falsified documents stating that I traded in a vehicle when I purchased the hyundai which I DID NOT. I have been battling with the department of mot falsified documents stating that I traded in a vehicle when I purchased the hyundai which I DID NOT. I have been battling with the department of motor vehicles for 11 MONTHS trying to correct the error. What a nightmare. I will never purchase another Hyundai again. More