Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Metairie
Metairie, LA
1,586 Reviews
As a premier Louisiana Hyundai dealer, we have a huge selection of new and used vehicles from which to choose. Hyundai of Metairie online and offline customers enjoy vehicle specials every day. We offer Hyundai service & parts, an online inventory, and outstanding financing options, making Hyundai of Metairie a preferred dealer serving Metairie, New Orleans, Harvey, Gretna and Kenner area Hyundai buyers. Ready to set up a test drive? Visit our New Orleans area Hyundai dealership in Metairie, LA today!
Read More
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,586 reviews
October 15, 2020
very good service and frenly personal and I am glad they are keeping all areas very clean and with sanitation stations. I will recommend Hunday at metairie to people that is looking to get a car Thank you are keeping all areas very clean and with sanitation stations. I will recommend Hunday at metairie to people that is looking to get a car Thank you More
by Melarads
Verified CustomerEmployees Worked With
October 14, 2020
Nice friendly people but service felt rushed. Nothing checked on car for routine maintenance...told I just needed an oil change. No car wash...not even exterior. checked on car for routine maintenance...told I just needed an oil change. No car wash...not even exterior. More
by ralexander3
October 12, 2020
Quick, polite service. They always greet me, answer questions and keep me up to date. I don’t mind answering surveys but I’m at work. Having a minimum number of works is inappropriate. questions and keep me up to date. I don’t mind answering surveys but I’m at work. Having a minimum number of works is inappropriate. More
by BRBRMLNR
October 12, 2020
With the help of the Service Manager, my constant problem with one tire was finally discovered and solved. However, the guy is the reception needs some hospitality service training. He always makes me feel l with one tire was finally discovered and solved. However, the guy is the reception needs some hospitality service training. He always makes me feel like I’m ignorant. More
by Teachmemechanics
Employees Worked With
Pat Dehnel, Miguel Rodriguez
October 10, 2020
Organized and pleasant experience. Helpful. Timely appointment and service time. Explained recall repairs. Offered advice on other troubled systems. Offered to set appointments to return. appointment and service time. Explained recall repairs. Offered advice on other troubled systems. Offered to set appointments to return. More
by CAPNKRIS
Employees Worked With
Pat Dehnel
October 09, 2020
I made an appointment at Hyundai of Metairie for 10:45 on Friday, Oct. 9, 2020 to get my oil changed, tires rotated and to have an ABS light looked at (dashboard alert). I asked how long things would take an Friday, Oct. 9, 2020 to get my oil changed, tires rotated and to have an ABS light looked at (dashboard alert). I asked how long things would take and was told about an hour for the basics, but it would be hard to say on the service light, but they could let me know as soon as they checked it. I said that would work, I’ll wait for the oil change and tires and if it will be a long time for something else, I’d probably need to schedule another time. I arrive at about 10:35 to drop the car and Patrick Dehnel tells me that, doe to COVID, I can’t wait while they do the work. Apparently their waiting area is closed. This makes sense and all, but if they had told me in advance, I would have arranged a ride. I was very frustrated by this and told him that the woman I talked to neglected to mention that to me despite me asking about the wait. He belligerently told me that I didn’t hear that from him so I’m out of luck. They have a shuttle which will bring me where I need to go (which still had three other pick-ups ahead of me). When he came back hard at me without even a hint of an apology, I told him straight out not to be angry at me, I’m the one who has been put in a bad position. I will fully admit, I confronted him on it and told him that every experience I’ve had with Hyundai of Metairie Service has been a nightmare for me. Also to be clear, I didn’t raise my voice and I didn’t curse or name call or anything like that. Regardless, I left, and walked the neighborhood and found a place to eat lunch. And then I learned my lesson – do not confront the service manager when he has your car in his control. No word from Hyundai at all on my car, so I called at 12:30. My friend Patrick told me that my car is going in right then and he’d let me know what’s happening. By 1:30, I had no word back. I called the dealership and asked to speak to a manager. I was connected to Nykesia, I believe. I didn’t get her full name or spelling, but she said she was the manager. I told her that I expect because I questioned the service manager, my car was not being held hostage. Almost three hours for an oil change and tire rotation. She said that sometimes they get a lot of walk-ins on Fridays – feeling like I was in a Seinfeld episode, I asked if there was any reason to make an appointment? If I have an appointment at 10:45, but walk-ins are taken care of before me, the appointment doesn’t really make sense. Regardless, she said she’d check on my car. No word back from anyone. So at 2 p.m., I called again, reached Patrick and told him well played on proving his point that he has full control in the situation. However, I have other things that I NEED to get done so I need my car back now, whether the service is done or not. Miraculously, Patrick said, “We’re just finishing it up right now!” I told him not to bother with any diagnostics because there is no way I’m paying the fee for that and definitely no way I would ever get any additional work done with them. When I walked into the service area, Patrick told me the mechanic was washing his hands and would pull the car around. He acted like absolutely nothing out of the ordinary had happened – frighteningly, I’m guessing that’s true. Based on multiple experiences now, I’m pretty sure this is how Hyundai of Metairie treats its customers. For additional info, the only reason I ever use this service is because I purchased the car there in 2016. I’m ready to buy a new car and since I’ve loved my Sonata, I want to buy another Hyundai. However, there is NO way I would ever purchase from Hyundai of Metairie due to the unprofessional service department. This also guarantees I will shop around with other brands of cars. More
by sudsbury_2000
Employees Worked With
Pat Dehnel
October 09, 2020
I was there for an oil change. They said it would be about an hour so I decided to wait. Ultimately the wait was 2 1/2 hours. They update a recall which I appreciate but was at my lunch hour and really about an hour so I decided to wait. Ultimately the wait was 2 1/2 hours. They update a recall which I appreciate but was at my lunch hour and really did not have the time to wait. If they would have informed me I would have made arrangements to leave my car and pick it up later. More
by wnoto128
Employees Worked With
October 09, 2020
Attentive to the details in meeting your needs and expectations for your purchase in terms of price and financing terms.Staff were very friendly and helpful. expectations for your purchase in terms of price and financing terms.Staff were very friendly and helpful. More
by Ed
Employees Worked With
October 09, 2020
Though nothing was found to be wrong with my vehicle, the service center did a thorough check and I was able to get a few questions answered as well. My actually noticed some new features on my car that I ne service center did a thorough check and I was able to get a few questions answered as well. My actually noticed some new features on my car that I never noticed before as well. More
by Brad70458
