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Hyundai of Metairie

Metairie, LA

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Reviews
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1,586 Reviews
Call Dealership (504) 265-1681
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5969 Veterans Blvd

Metairie, LA

70003

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Showing 1,586 reviews

June 17, 2022

The staff and service was on point. We will recommend this company to many more people. My car rides well. Thanks for treating our family well. I do recommend some free snacks and sodas More

by tonyablankenship40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Demers
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June 17, 2022

Easy to do business with; respectful and professional; they don’t waste your time; fair and honest. Will go back and will be my first stop when I look for a car. Jim Bracquet was great to deal with. More

by GAILHODGESGRADY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Owen, Jared Broussard, Jim Braquet
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June 15, 2022

Eric is one of most talented sales professional ever! Highly recommend his coffee as well! He makes a great cup of coffee! Even helped me find a barber one day! More

by garciyalater
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Marrero, Robert Demers, Eric Jackson, Michael Dede
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May 03, 2022

Parts manager and management poor response with callbacks after messages were left with receptionist to return calls More

by derrick6.dn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Owen
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May 03, 2022 -

derrick6.dn responded

Taking this opportunity to talk with someone at corporate office. Got with other people who had issues with hyundai of metairie dealership management services. I'm actually considering using tiktok and YouTube to finally expose these problems. I have other members of my family considering calling Fox 8 local news to report on this to the local community.

May 10, 2022 -

Hyundai of Metairie responded

Derrick, my name is Chris Owen and I am the General Manager here at Hyundai of Metairie. I've made a couple of attempts to reach out to you to discuss your visit to the store with no avail. Please call me at 504-293-3279, so I may help try to remedy your concerns. I look forward to your call and thank you for bringing this to my attention.

May 10, 2022 -

derrick6.dn responded

First thing, I made multiple contacts with you thru text messaging since March 3rd at 9:04am on my update with vehicle. 2nd text was March 24th 4:57pm no response, 3rd text message was April 6th 3:06pm response back was I'm out of town @ 3:08pm. 4th text on April 6th you responded back@3:09pm can I call to tomorrow. 5th text@ 3:10pm I responded back sure no problem that I might be working just leave a message. Guest what still waiting for phone call. 6th text April 26th @ 6:14pm I sent hey going to try to give you a call tomorrow, I should get my car Thursday need to talk with later when you get some time that was on Tuesday 4/26. Your response same day @ 6:43pm I'm in corporate meetings all day tomorrow for Wednesday 4/27. So, you text I'm available Thursday most of the day, well we know that didn't happen I called talk with an operator and left message again. So, from this point I was tricked into doing an online review at the time saying the matter was handled it was, but job tasked was not completed. been going back and forth with this I'm tired. I received the car back on April 29th been calling Hyundai since May 1st first call 12:07 pm spoke with service tech they again forward me to voicemail to parts manager no answer or call back after leaving message i would assume you, and him or same person at this point or brothers maybe. Called back on May 2nd 9:54am again no response from parts manager or you from this point. Finally last time called spoke with operator or receptionist took down my complaint and concern and she told me she would get the message to you; well, we know how that went. So, I made an appointment for service well its three weeks away, so I decide to take my car to Hyundai of Baton Rouge and get service and have them take care of my issue walked right in and waited got oil changed. I have another service visit with them in two weeks to handle my other issues with my recall and windows so now I have to drive 40 miles or so to get service wow! never thought I would have to do this. The worst part this is my 4th vehicle i purchase with Hyundai of Metairie this car was special to me, because I worked my xxx off during this pandemic picking and shipping medical supplies. I put $15,000 down on this car wrote a check and they charged my debit card, because they were in shock of the money I was putting down. so, all my business including my wife vehicle will be going to Hyundai of Baton Rouge or Ralph Sellers in Gonzales. I'm done I will not come back over there unless it's from Hyundai Road assistance and that I have no choice. Thanks for Nothing!

March 31, 2022

Service staff is always welcoming. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend. More

by Dwayne Farlough
Recommend Dealer
Yes
Employees Worked With
Cara Ledet
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February 02, 2022

Mr. Michael was very helpful and did not push us to purchase a vehicle. He allowed us time to look over the truck and make a decision when we were ready to. Very nice man. More

by charlene.sutherland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dede
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January 27, 2022

Thanks to the great and friendly service department staff. Wait time was held to a minimum. More

by mschwehm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Delamore
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January 24, 2022

Very unprofessional and not helpful at all. Was on the phone booking a flight while my appointment was going on and did not show any interest whatsoever. Would not recommend. More

by Jeucedaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Jackson
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January 15, 2022

Very pleased with my service. Never have had any issue with the staff. Always satisfied with everyone there. Recommend 10/10 More

by Alyssa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cara Ledet
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January 14, 2022

Superior customer service! They were able to meet my needs and accommodate my availability. My mom was very pleased with her surprise! More

by BURTONR17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tekesha Gray, Brittney Weaver
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