Hyundai of Metairie

At check in, I specifically asked how long it would take. They said 1.5 to 2 hours. I wait until 2 hours and 15 minutes to call to get an idea of how much longer it would be. It took an hour to talk to someo They said 1.5 to 2 hours. I wait until 2 hours and 15 minutes to call to get an idea of how much longer it would be. It took an hour to talk to someone and find out that it would be another 45 minutes. I had to call 4 times and had to request to speak to the manager on the 4th time to get a freaking update. I'm a mostly patient and understanding person but that is utterly ridiculous. More

Prompt and thorough service fresh coffee and love the text service.Everyone was very friendly and helpful text service.Everyone was very friendly and helpful More

In and out on what they told me the time line to pick up my car. The last time I had my car in for service, it was washed and inside cleaned. Disappointed that this time was not the case my car. The last time I had my car in for service, it was washed and inside cleaned. Disappointed that this time was not the case More

Great! Caralynn was professional at the front and the car runs smoothly. Thanks guys and have a happy New Year!!! runs smoothly. Thanks guys and have a happy New Year!!! More

Upon needing a repair at the time of covid scheduling is tough but the employees in service went out of their way to make sure my vehicle was serviced when it was scheduled. tough but the employees in service went out of their way to make sure my vehicle was serviced when it was scheduled. More

I went in for tire repair an I was told that my tire was not able to be patch are plug that I needed to get a new tire I left their and went to a tire place 2 days it was their that they patch my tire and s not able to be patch are plug that I needed to get a new tire I left their and went to a tire place 2 days it was their that they patch my tire and said that everything was okay that was in October and as of today nothing is wrong with my tire I was disappointed that the dealership try to charger me for something that I didn't need I would never go back there again the service department was very dishonest More

Picked up my suv .had new engine put in . Really,wow it's dirty and has sand on it. Also my fluids were supposed to be checked.i was 2 quarts low on oil. Low in coolant and washer fluid. Also I can't see bac dirty and has sand on it. Also my fluids were supposed to be checked.i was 2 quarts low on oil. Low in coolant and washer fluid. Also I can't see back up camera now nor catchy radio stations.i ran on a curb after my engine shut down so that was supposed to be addressed, well it wasn't.the steering wheel is crooked and it pulls to right severely. How disappointing. I'm so over it. I'm supposed to bring if back today but I'm waiting for case manager to call me because I really rather go a omewhere else. Service mgrs were nice probably just overwhelmed. Inaccuracy is unacceptable!!!! More

The service department is impossible to get in touch with. I have been calling for weeks and they just never pick up and never return calls. It is very bad service. with. I have been calling for weeks and they just never pick up and never return calls. It is very bad service. More

Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours. to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours. More

I went in for my first complimentary maintenance on my 1 year old car which should have included an oil change and tire rotation. I was told that they do not rotate the tires with the first oil change even year old car which should have included an oil change and tire rotation. I was told that they do not rotate the tires with the first oil change even though my car manual said otherwise. During this same visit, they replaced the wrong part on my car. I was told that they would order me the correct part and ship it to a dealership closer to my home which never happened. At this point, I have given up with them and will not be returning. Very upsetting since this was my first time stopping by for service. More