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Hyundai of Louisville - Service Center

Louisville, KY

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8 Reviews

8 Reviews of Hyundai of Louisville - Service Center

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January 19, 2023

My car was towed to the service department on a Saturday because it just cut off in the middle of driving. On Monday I called to see if they had serviced it to find out what was wrong, and they said that it More

by bigbeanie42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Jan 19, 2023 -

Hyundai of Louisville responded

Hello- Without knowing your name we cannot fully comment on your specific issue, but we do understand how frustrating it can be to find out how long it may take to diagnose and repair your vehicle. Unfortunately due to parts shortages and increased demand for Hyundai engine repairs like the one you describe, that is the current time frame customers can expect. While we are sorry this is happening to you, it is an industry-wide issue and not unique to our location. Thank you.

March 13, 2020

Came in to Louisville for the weekend and the first night we ended up with a flat tire on our new Palisade. I called the dealership first thing in the morning and spoke to Jason in Parts who located a replac More

by Karl
Recommend Dealer
Yes
Employees Worked With
Dustin (Service)
Mar 19, 2020 -

Hyundai of Louisville responded

Thanks for choosing Hyundai of Louisville for completing the tire repair. We're glad our service staff was able to handle the tire replacement right away. We appreciate the compliments and look forward to assisting you again!

December 29, 2017

very helpful Cody was very polite and gave me many options to choose from. I will definitely be back to purchase a car from him. Great place. More

by Stewarlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Layson
September 06, 2017

John Ryan and Jessica Schmiedeler As a 17 year car guy and GM at a store in the same area, I was very impressed with the manner in which Jessica and John worked with us to help create More

by Viperdriverchris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Schmiedeler and John Ryan
July 27, 2015

Service Department They put my engine coolant sensor connector on with a zip tie,& replaced my camshaft position sensor,total cost $428.00,now my car is throwing oil all More

by mtrodgers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MATT YOUNG
February 21, 2015

Never again I have bought three hyundais. Started off buying one in Florida and loved it, upgraded the next year. When I traded it in for an upgrade at Hyundai of More

by Mkihnley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Churchill
Feb 23, 2015 -

Hyundai of Louisville responded

Mr.Kihnley Thank you for your detailed review. Without these reviews, we cannot properly critique or congratulate our employees. Because of great service customers like you, we are able to capitalize on our mistakes and make our process better. I prefer to resolve the issue quickly so that such things do not happen again in the future. That being said, I greatly apologize about your prior inconveniences and negative experiences here at Hyundai of Louisville. As the new Service Manager I can assure you that the problems you had in the past will not be repeated in the future. We do our best to assist and educate our customers, which we hope will breed confidence and ensure trust in our dealership. It was a pleasure speaking with you earlier today. I appreciate you allowing us to resolve the situation and earn your trust for future endeavors. We greatly appreciate your service business and look forward to addressing your automotive needs, questions or concerns in the future. Again my apologies for you inconvenience. I look forward to seeing you soon. Sincerely, Justin Churchill Service Manager Hyundai of Louisville

January 30, 2014

The service to my car was good and everything is running fine but when I was greeted by the service writer John he reeked of cigarette smoke. It was a really strong smell and while I was waiting he stepped More

by smithc14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Oct 20, 2014 -

Hyundai of Louisville responded

Dear smithc14, I want to offer my sincerest apologies for your experience with our service center. While I am pleased to hear you were satisfied with the actual vehicle servicing, I am sorry to hear that you experienced a negative issue concerning an employee and cigarette smoke. I appreciate you bringing this to our attention and have spoken to our employees about having a greater sensitivity to smoking while inspecting customer vehicles. I hope you will allow us another opportunity to improve our service. Should you wish to speak to me directly about this issue, I may be reached at 502-214-4215 or at bsmith@oxmoorautogroup.com. We forward to working with you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville

April 05, 2013

Had a great time with Dave and the service department. I went in for regular oil change and they inspected my car and suggested a belt be replaced because if was worn. I and a service light on and they took More

by Jcox7160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Oct 20, 2014 -

Hyundai of Louisville responded

Dear Jcox7160, Thank you for your review. Our service department is great and do their best to anticipate the needs of our customers. I'm glad you had such a positive experience at Hyundai of Louisville. We look forward to earning your business again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville