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Hyundai of Louisville

Louisville, KY

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rated
245 Reviews
The Huff Family Story I’m Adam Huff, President of Hyundai of Louisville in Louisville, Kentucky. For over three decades I have worked in the car business, owning and operating automotive franchises in Northeast Ohio: Fred Martin Superstore and Fred Martin Nissan. Hyundai of Louisville was added in an effort to expand our customer offerings and provide a great selection of new and used vehicles to the Louisville area. When the opportunity to purchase Hyundai of Louisville presented itself, I thought “Here’s a great franchise, selling quality vehicles in a wonderful community, not so different from where I come from.” I wanted to be a part of it! Alongside my brother and business partner, Duane Huff, we worked to purchase the dealership in late 2015. I wanted not only to be a part of your community, but to make it better. I am working hard to create a team of incredible Hyundai employees and a culture similar to that of our other locations. I hope to make the Hyundai of Louisville name synonymous with value, quality, professionalism, and outstanding customer service. Duane passed away in early 2018, a great loss to me both personally and professionally. With his passing comes a heightened passion for continued success of the businesses we have worked so hard to build. I work at the dealerships everyday with my adult children by my side. We are hands on and ready to serve our customers in any way possible. We promise to make your shopping experience fun and hassle-free. Life is hard enough, buying a great car shouldn’t have to be. We offer great cars, at great prices, delivered by great people. That’s our mission, and that’s our pledge to you as a new member of your community. We’re the Hyundai Car Guys, and we know cars! -Adam Huff Hyundai of Louisville has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers’ hectic schedules, and as always, Hyundai of Louisville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (502) 214-4200 if you have any questions or comments.
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6633 Dixie Hwy

Louisville, KY

40258

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Showing 245 reviews

May 20, 2015

Awesome Experience I bought my car from these guys a while ago, and have been bringing it back to the service department ever since. When I bought the car it had kind of More

by lexytky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Fauls
February 21, 2015

Never again I have bought three hyundais. Started off buying one in Florida and loved it, upgraded the next year. When I traded it in for an upgrade at Hyundai of More

by Mkihnley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Churchill
Feb 23, 2015 -

Hyundai of Louisville responded

Mr.Kihnley Thank you for your detailed review. Without these reviews, we cannot properly critique or congratulate our employees. Because of great service customers like you, we are able to capitalize on our mistakes and make our process better. I prefer to resolve the issue quickly so that such things do not happen again in the future. That being said, I greatly apologize about your prior inconveniences and negative experiences here at Hyundai of Louisville. As the new Service Manager I can assure you that the problems you had in the past will not be repeated in the future. We do our best to assist and educate our customers, which we hope will breed confidence and ensure trust in our dealership. It was a pleasure speaking with you earlier today. I appreciate you allowing us to resolve the situation and earn your trust for future endeavors. We greatly appreciate your service business and look forward to addressing your automotive needs, questions or concerns in the future. Again my apologies for you inconvenience. I look forward to seeing you soon. Sincerely, Justin Churchill Service Manager Hyundai of Louisville

December 24, 2014

Rotten. I came to this dealership for one reason and that was Rocky Coy. I knew Rock and felt comfortable working with him. So far I have been disappointed More

by J W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
November 03, 2014

Alyssa was amazing! I came in to purchase a Genesis coupe and Alyssa was pretty much the best sales person I have ever dealt with in any type of sales experience. She w More

by sa987307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Fauls
Nov 03, 2014 -

Hyundai of Louisville responded

Hi sa987307, Thank you for sharing your positive experience at Hyundai of Louisville. While I'm sorry to hear you didn't purchase a vehicle this time around, it's great to know that Alyssa showed you such outstanding service that you plan to visit Hyundai of Louisville again when you're able to purchase a vehicle. We look forward to earning your business! Should you need anything going forward, feel free to contact Alyssa or myself for assistance. Sincerely, Brian Smith General Manager Hyundai of Louisville

October 05, 2014

Thanks for ATTEMPTING to take advantage of seniors!!!! My senior citizen mother bought a 1 yr old Chrysler with 30xxx miles. When questioning the sales rep and Mgr about the Manufacturer Warranty they told More

by juniori82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 20, 2014 -

Hyundai of Louisville responded

Dear juniori82, We are sorry to hear about your recent experience at Hyundai of Louisville. Unfortunately, being a Hyundai dealership, our employees often do not have a comprehensive knowledge of other manufacturer's warranties. As a result, these kinds of issues can arise. Nonetheless, if a mistake was made, I want to make it right. Please allow me the opportunity to address your dissatisfaction and resolve your issue personally. I may be reached at 502-214-4215, bsmith@oxmoorautogroup.com, or you can call the main number and ask for me, Brian Smith. Again my apologies for your inconvenience. I look forward to hearing from you. Sincerely, Brian Smith General Manager Hyundai of Louisville

January 30, 2014

The service to my car was good and everything is running fine but when I was greeted by the service writer John he reeked of cigarette smoke. It was a really strong smell and while I was waiting he stepped More

by smithc14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Oct 20, 2014 -

Hyundai of Louisville responded

Dear smithc14, I want to offer my sincerest apologies for your experience with our service center. While I am pleased to hear you were satisfied with the actual vehicle servicing, I am sorry to hear that you experienced a negative issue concerning an employee and cigarette smoke. I appreciate you bringing this to our attention and have spoken to our employees about having a greater sensitivity to smoking while inspecting customer vehicles. I hope you will allow us another opportunity to improve our service. Should you wish to speak to me directly about this issue, I may be reached at 502-214-4215 or at bsmith@oxmoorautogroup.com. We forward to working with you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville

July 23, 2013

I brought in my wife's Sonata for an oil change and chatted with Rocky during the wait. He gave me the scoop on a great new Tucson at the dealership and took me on a test drive. I really liked the ve More

by John53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roderick Coy
Oct 20, 2014 -

Hyundai of Louisville responded

Dear John53, Thank you for posting such a wonderful review. It is great to hear that you had such a positive experience at Hyundai of Louisville. We look forward to working with you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville

July 12, 2013

I purchased a Veloster from Rocky and I received excellent/professional service from him. Also received excellent service when my car has been serviced at the Dixie location. I would definitely pu More

by rstrotman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Coy, Dixie Highway Location
Oct 20, 2014 -

Hyundai of Louisville responded

Dear rstrotman, Thank you for sharing your wonderful review with us. I'm very glad our staff was able to meet your expectations and deliver a satisfying car buying experience for you. We look forward to working with you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville

July 11, 2013

I had a positive experience at Hyundai of Louisville. The showroom is attractive. The grounds immaculate. My salesman, Rocky Coy, was there ro assist or answer questions while I did not feel rushed at More

by Dotster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Coy
Oct 20, 2014 -

Hyundai of Louisville responded

Dear Dotster, Please accept my sincerest thanks for posting such a great review. It is always gratifying to know that we did a good job and that you had a positive experience. We look forward to working with you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville

May 08, 2013

I have worked with Sandy on both a purchase and a lease. Sandy is the perfect blend in a sales person. She can answer all your questions and is never pushy. She seems to have more interest in helping you fi More

by BonBurke86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Maring
Oct 20, 2014 -

Hyundai of Louisville responded

Dear BonBurke86, Thank you for posting your great review of Hyundai of Louisville! Our sales staff strives to deliver the best car buying experience possible and it is wonderful to know that you had such a positive experience. I hope you will recommend us to your friends and family. Enjoy your vehicle and we look forward to seeing you again in the future. Sincerely, Brian Smith General Manager Hyundai of Louisville

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