Hyundai of Lincolnwood

This is by far the worst service experience I have ever had. I brought in my car at around 10:15 this morning. It is now 4:45pm, and in the six hours I have received no update. I can understand them being had. I brought in my car at around 10:15 this morning. It is now 4:45pm, and in the six hours I have received no update. I can understand them being busy so I called the service department. Several times it rang for a long time and went to voice mail. I still haven't gotten through to them. I got through to the cashier about an hour ago, she said we would check. We haven't heard from anyone, and nobody answers that line either. I got through to the sales tower once they took a message, I have no faith in that getting through. I won't willingly be brining my car back here. More

I leased an Elantra today and want to praise my salesman, Alex and the Finance Manager, Todd. They were extremely professional, knowledgeable, courteous and patient. I highly recommend Alex, Todd and Hyund Alex and the Finance Manager, Todd. They were extremely professional, knowledgeable, courteous and patient. I highly recommend Alex, Todd and Hyundai of Lincolnwood. More

WARNING! Avoid this dealership at all cost! We purchased our Palisade in late February 2020 and added the dealership's paint/dent/interior protection plan at a cost of $1795. After taking a coupl purchased our Palisade in late February 2020 and added the dealership's paint/dent/interior protection plan at a cost of $1795. After taking a couple of days to review the terms of that coverage, we decided it was not worth it so we went back to the dealership to cancel. Upon canceling, they issued us a cancellation confirmation form and we were assured by their finance rep that the total cost of $1795 for the plan would be applied to our loan balance in 4-6 weeks. Now when we called the dealership recently to inquire why the credit has not been applied, we are told that the plan cannot be canceled and the rep who assured us it was, is no longer with the dealership. This is not the last they will hear from us on this. I will make their practices known on every public forum available, as well report them to the Better Business Bureau and will also file a lawsuit to pursue this matter. What is right, is right! They are not to be trusted. Consider yourself warned!j More

We appreciate Abdul’s patience with his professional, we feel the value as a costumer. We also like to thank John for going beyond taking care of the legal paper work and for giving our car a deep cleaning feel the value as a costumer. We also like to thank John for going beyond taking care of the legal paper work and for giving our car a deep cleaning inside and out with the rest of the team member in the cleaning department. First time buyer of Hyundai vehicle was a exceptional experience. More

Great Car and Great People. The experience at Lincolnwood Hyundai was really great. Me and my dad decided we were interested in a used car they had on the lot and we decided to g The experience at Lincolnwood Hyundai was really great. Me and my dad decided we were interested in a used car they had on the lot and we decided to go see it. We were helped out by Oren who showed us the car and took us out for a test drive. Oren was very professional and very honest with us. We were unsure of the car first but after some negotiation we were able to agree on a price that was more than reasonable. Oren made sure that the whole process went very smoothly. He made sure we understood everything along the way and wanted to make sure we were completely satisfied with car. While at the dealer we also meet other salespeople that were also very nice and helpful so I think everyone there should be great but I highly recommend Oren if your able to have him help you at the dealer. The dealer is very nice and has a huge selection of cars. I’ve gone to other dealers that are truly horrible and was very pleasantly surprised by the great experience that was provided here at Lincolnwood Hyundai. The car has been great and I am very thankful to Oren for providing excellent customer service. You can’t go wrong by giving Lincolnwood Hyundai a chance. More

Bad Experience We had a bad experience with Grossinger - so much so I'm here to share it to hopefully help others. We took our car to a HEART Certified Auto Care af We had a bad experience with Grossinger - so much so I'm here to share it to hopefully help others. We took our car to a HEART Certified Auto Care after we were told by Loren/Napleton Hyundai that our car was running fine. HEART Certified Auto Care diagnosed the problem. We took the car to Grossinger as we weren't going back to Napleton as they didnt diagnose the problem; they said our problem was "normal" - calling it "turbo lag". We'd use HEART Certified Auto Care (they're great!) for all our repairs yet we have a Hyundai warranty (which we now see is basically useless). We know our car very well as we use it every day. There are some scratches and scuffs that are normal in a used car. There was no communication during the repair. We had to call every few days to get inaccurate status updates. When we got the car home after nearly a month of warranty repairs, we noticed the bumper - and the car in general - were very dirty; we keep our car in a garage so this was a red flag. Grossinger didn't clean or offer to clean it, and when paid to get cleaned elsewhere, we realized the bumper was badly cracked and scratched - like it had been hit or had something heavy dropped on it; the dirt was hiding the extent of the damage or we certainly would have shown Grossinger the issue before we left the lot. When we took the car back to have Grossinger's techs see the damage, the service director blamed us and angrily accused us of tying to scam him for more repairs, which would be silly because (as I mentioned) Grossinger took nearly a month to fix our car. Why would we want to deal with them any more than we had to? The service manager was hostile and escalated the situation instead of trying to be helpful. For example when we said we know the car and we know the damage happened while Grossinger had the car on their lot, he angrily said "I know you believe that but it's not true". How would you react to that? We're reaching out to Hyundai corporate and because of our experience with 2 Hyundai dealers (so far), we will never buy another Hyundai again. It's too bad as we really like the car, it's just the service has been horrible. Whats the purpose of a great warranty if 1) you can't use your car, and 2) the dealership damages your car so you have to put in an insurance claim. I had my doubts about all the review sites' negative reviews, yet based on my experience, most of the negative reviews I read now seem accurate. Feel free to do your own research. More

Rude and disrespectful sales people. new car sale Worst dealership to be at. In market for a new car and inquired online with grosinger hyundai. Spoke to a very nice online sales rep who scheduled me Worst dealership to be at. In market for a new car and inquired online with grosinger hyundai. Spoke to a very nice online sales rep who scheduled me in for test drive. Sales manager was very rude and disrespectful and we walked out of there letting them know that we won't be buying a car from them even though they are the closest dealer to me. If their service is this horrible in their sales department, imagine what to expect after sale... Would never go to grossing Hyundai again for anything nor would i recommend them to anyone... Ken More

Excellent customer service. All my issues were resolved. Also everything was under warranty. I experienced a professional process having my needs met. I also had my seatbelts rec All my issues were resolved. Also everything was under warranty. I experienced a professional process having my needs met. I also had my seatbelts recall done. More

Great servive Great service quick and easy thanks to Peter B! Was in and out in no time would recommend the service here plus free car wash!! Great service quick and easy thanks to Peter B! Was in and out in no time would recommend the service here plus free car wash!! More

Not Fair They charge me for changing the oil while it must be free/ according to my contract They charge me for key battery and within 24 hours it comes down They charge me for changing the oil while it must be free/ according to my contract They charge me for key battery and within 24 hours it comes down More