Hyundai of Lincolnwood

Buyer Beware! Absolutely terrible service from the sales department and general manager. They are nice when they need you to buy, but once you sign and pay - extre Absolutely terrible service from the sales department and general manager. They are nice when they need you to buy, but once you sign and pay - extremely rude and unhelpful. Won’t make good on promises and unresponsive. Took months of reaching out to get simple free floor mats that were promised, and no responses. When coming in to get them in person, general manager was rude and wouldn’t even try to fix his employee’s mistake. Do not buy from here. Update: I posted my review while I was still at the dealership waiting about an hour for them to get my promised floor mats (a few months too late), and the general manager, Kenny, saw my poor review (he must have received an alert). He came over to me and began to yell at me and have a very heated argument in the middle of the showroom, around plenty of potential customers. He kept yelling at me and then finally threatened me with an ultimatum: he announced that if I didn’t remove my 1-star review, he would not be giving me my promised floor mats. Despicable that someone would attempt to threaten a customer for receiving a poor review - which was unfortunately justified to be given in the first place. I ended up getting the floor mats only after threatening to call the owner of the dealership. As a paying customer, I have never experienced such disrespect and terrible treatment. I will not be coming back here for any future service, even if it is free - I’d rather spend money at a place that treats its customers with respect. So sad to see so many negative reviews on here, because I really wanted to look past them when we bought the car here - but clearly they are all true. More

New car Very good service by steven. Very good customer service will recommand to others. Was very helpfull but was very unhappy with manager who helped us in Very good service by steven. Very good customer service will recommand to others. Was very helpfull but was very unhappy with manager who helped us in the end was very rude More

Good experience I test drove name cars in my pursuit of the perfect car for me and my family and grossinger hyundai helped me finally make my decision to go with the I test drove name cars in my pursuit of the perfect car for me and my family and grossinger hyundai helped me finally make my decision to go with the santa fe sport. Very happy More

Satisfied I had a positive experience at grossinger. I wasn't sure I would due to the pushiness of other agencies. They do a great job of keeping in contact and I had a positive experience at grossinger. I wasn't sure I would due to the pushiness of other agencies. They do a great job of keeping in contact and ensuring my happiness even after purchase. I would recommend this dealership to friends and family. More

Excellent Very friendly but professional in dealing the me as a new costumer, He was also straight on telling me the prices of the car.,and never give up on hel Very friendly but professional in dealing the me as a new costumer, He was also straight on telling me the prices of the car.,and never give up on helping me choose the right car for me. More

A great experience. We had a great experience and will continue to return to this dealership in the future. Both sales and finance were excellent experiences. They went a We had a great experience and will continue to return to this dealership in the future. Both sales and finance were excellent experiences. They went above and beyond to help us! Thank you!! More

TRASH ZERO STARS. THIS PLACE IS TRASH! Made an appointment for a recall. Once I got there, they said there were many others in front of me. WHATS THE POINT ZERO STARS. THIS PLACE IS TRASH! Made an appointment for a recall. Once I got there, they said there were many others in front of me. WHATS THE POINT OF MAKING AN APPOINTMENT? I understand being a bit behind but the reason was because only 1 person can see the recall. Then should they be basing appointments off this one person's availability?! I asked to make another appointment the week later. Once I got there, I found out no appointment was ever made for me. And they asked me to reschedule. On top of that, I made the appointment with misinformation that their shuttle offers round trip service. But once I got there, they said their shuttle is only for drop offs. Terrible communication. Terrible worker. AVOID THIS PLACE More

Brand New 2017 Santa Fe Sport Overall, best experience buying a car thus far. I usually dread the process but Kamron made sure to make this an easy process! He is a definitely a ke Overall, best experience buying a car thus far. I usually dread the process but Kamron made sure to make this an easy process! He is a definitely a keeper. He was not a sales associate that was too pushy or over aggressive. He truly listened to my wife's concerns and needs and made sure he did everything in his power to make sure we were satisfied. We are having my father buy a car from him as soon as our baby is born!! More

Great experience and very happy with purchase. Will Recommend this dealer to others. Great car. Transparent pricing. Very prompt in following up before and after pur and very happy with purchase. Will Recommend this dealer to others. Great car. Transparent pricing. Very prompt in following up before and after purchase. More

Astounding Unprofessionalism My salesman got me a great deal on my new car, but my overall experience was terrible due to some issues during the purchasing process and following m My salesman got me a great deal on my new car, but my overall experience was terrible due to some issues during the purchasing process and following my purchase. Angel Vazquez was very, very rude regarding his interpersonal skills and very dishonest. He lied multiple times about what the standard financing rate (3.59%) was for Hyundai Motor Finance, which I only knew from beginning a deal with another Chicago Hyundai dealership via email. He told me he could do no better than 5.99%, then 3.99% after I pushed back. He told me there was nobody available to contact because it was late. It was only when I started to walk away from the deal that he said, give me 15 more minutes to contact someone at finance...imagine that. I completed my deal on a Thursday and came to pick the car up on the following Saturday because after 3.5 hours of negotiating the deal was completed late after the dealership closed. It took over 3 hours from the time I came in on Saturday to actually drive away with the car due to one of my documents of proof of residency being illegible and the car not being cleaned and prepped to go. I understand that Saturday is a very busy day, but the dealership had 2 days to get the car ready. I assumed sending my documents via email 2 days prior to picking up the car would have prevented that the issue with that. Those documents just needed to be printed upon receipt to prevent that. I'm also not sure why the car was not cleaned and prepped the morning before I came in or even while the paperwork issue was being resolved. Again, I scheduled the time to come pick up the car and complete the paperwork. The finance team was ultimately the worst to deal with along with those who answered the phone when calling the main line. The nicest person I came in contact with during my whole experience was John Jager in finance who unfortunately "left the company" the day after I purchased my car. I attempted to contact him via email the day I bought the car just when I got home to cancel the extended warranty I purchased last minute. Upon trying to contact the dealership to cancel this, it took a week for someone to tell me that John had left. The staff over the phone told me multiple times that no one in finance could help me to make this cancellation because Lisa Yassin, the manager, was on vacation and wouldn't be back for about 10 days. I found it hard to believe that there was absolutely no one in the finance department for a week, so I finally ended up going to the dealership in person. I walked in and asked to speak to finance so that I could "purchase an extended warranty" because it was clear no one wanted to talk to me to cancel the one I purchased- which I understand. This was the only way that I was finally able to speak to someone in financing. A manager, Amy Black, from Grossinger Toyota who was filling in for Lisa helped me cancel the extended warranty without any problems. Amy was very professional and is clearly fit for her position. When Lisa returned to work, she returned my call after 3 days of being back at after I had left her multiple messages and voicemails. I realized she only returned my call because she needed my proof of residence to complete the financing on the car. I emailed her the document, replied once, and I replied back to that asking for a confirmation of my extended warranty cancellation. She of course never replied to that because she already had the document she needed. I finally got ahold of Joanne Kemeras in finance, again after calling the dealership multiple times, who did send me the confirmation very quickly. She was one of the most helpful staff members I talked to throughout this ordeal and, by far, the most professional. Amy Black from Grossinger Toyota and, Joanne Kemeras and John Jager from Grossinger Hyundai, on the other hand, were a breath of fresh air with their professionalism and hassle-free interactions. The lack of professionalism by Angel Vasquez and Lisa Yassin was astounding. The staff answering the phones and my salesman were very unwilling to give me the contact information for the finance department. I would 100% recommend considering visiting another Hyundai dealership. More