Hyundai of Lincolnwood

Bad Experience We had a bad experience with Grossinger - so much so I'm here to share it to hopefully help others. We took our car to a HEART Certified Auto Care af We had a bad experience with Grossinger - so much so I'm here to share it to hopefully help others. We took our car to a HEART Certified Auto Care after we were told by Loren/Napleton Hyundai that our car was running fine. HEART Certified Auto Care diagnosed the problem. We took the car to Grossinger as we weren't going back to Napleton as they didnt diagnose the problem; they said our problem was "normal" - calling it "turbo lag". We'd use HEART Certified Auto Care (they're great!) for all our repairs yet we have a Hyundai warranty (which we now see is basically useless). We know our car very well as we use it every day. There are some scratches and scuffs that are normal in a used car. There was no communication during the repair. We had to call every few days to get inaccurate status updates. When we got the car home after nearly a month of warranty repairs, we noticed the bumper - and the car in general - were very dirty; we keep our car in a garage so this was a red flag. Grossinger didn't clean or offer to clean it, and when paid to get cleaned elsewhere, we realized the bumper was badly cracked and scratched - like it had been hit or had something heavy dropped on it; the dirt was hiding the extent of the damage or we certainly would have shown Grossinger the issue before we left the lot. When we took the car back to have Grossinger's techs see the damage, the service director blamed us and angrily accused us of tying to scam him for more repairs, which would be silly because (as I mentioned) Grossinger took nearly a month to fix our car. Why would we want to deal with them any more than we had to? The service manager was hostile and escalated the situation instead of trying to be helpful. For example when we said we know the car and we know the damage happened while Grossinger had the car on their lot, he angrily said "I know you believe that but it's not true". How would you react to that? We're reaching out to Hyundai corporate and because of our experience with 2 Hyundai dealers (so far), we will never buy another Hyundai again. It's too bad as we really like the car, it's just the service has been horrible. Whats the purpose of a great warranty if 1) you can't use your car, and 2) the dealership damages your car so you have to put in an insurance claim. I had my doubts about all the review sites' negative reviews, yet based on my experience, most of the negative reviews I read now seem accurate. Feel free to do your own research. More

Rude and disrespectful sales people. new car sale Worst dealership to be at. In market for a new car and inquired online with grosinger hyundai. Spoke to a very nice online sales rep who scheduled me Worst dealership to be at. In market for a new car and inquired online with grosinger hyundai. Spoke to a very nice online sales rep who scheduled me in for test drive. Sales manager was very rude and disrespectful and we walked out of there letting them know that we won't be buying a car from them even though they are the closest dealer to me. If their service is this horrible in their sales department, imagine what to expect after sale... Would never go to grossing Hyundai again for anything nor would i recommend them to anyone... Ken More

Excellent customer service. All my issues were resolved. Also everything was under warranty. I experienced a professional process having my needs met. I also had my seatbelts rec All my issues were resolved. Also everything was under warranty. I experienced a professional process having my needs met. I also had my seatbelts recall done. More

Great servive Great service quick and easy thanks to Peter B! Was in and out in no time would recommend the service here plus free car wash!! Great service quick and easy thanks to Peter B! Was in and out in no time would recommend the service here plus free car wash!! More

Not Fair They charge me for changing the oil while it must be free/ according to my contract They charge me for key battery and within 24 hours it comes down They charge me for changing the oil while it must be free/ according to my contract They charge me for key battery and within 24 hours it comes down More

The worst experience I don’t even know where to begin,from the car salesmen all the to mangment,i went their on 5 diffren ocation to buy a car and evey time was worst 5han I don’t even know where to begin,from the car salesmen all the to mangment,i went their on 5 diffren ocation to buy a car and evey time was worst 5han the other,the reason why I kept going thir ,is because it close to the house,make story short,I end up buying an Elantra from Loren Hyundai in Glenview any it was an eazy in and out experience, More

Jesus The salesman was very good and attentive, he acted very knowledgeable about doing the deal. I really enjoyed his professionalism and would recommend h The salesman was very good and attentive, he acted very knowledgeable about doing the deal. I really enjoyed his professionalism and would recommend his level of service to all of my friends. More

Short, prompt, friendly My overall experience here was great. I was able to purchase the suv that I was looking for and monthly payments. Most definitely recommend Brandon. My overall experience here was great. I was able to purchase the suv that I was looking for and monthly payments. Most definitely recommend Brandon. More

Grossinger Hyundai North Heard about the dealership from a friend of mine and thought I’d take a look at there inventory. I was helped by Brandon Vazquez he made me feel like Heard about the dealership from a friend of mine and thought I’d take a look at there inventory. I was helped by Brandon Vazquez he made me feel like family and answered all my questions. More

Service My experience was a great one Chelsea made me feel comfortable in my time being there great interaction and customer service i had a pleasure in being My experience was a great one Chelsea made me feel comfortable in my time being there great interaction and customer service i had a pleasure in being there More