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Hyundai of Keene
Keene, NH
378 Reviews
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Showing 378 reviews
July 30, 2024
I bought a brand new Santa Cruz that had issues within days. The Check engine engine light came on and the car started jerking and driving very rough. I brought the car in and a brand new car needed a n days. The Check engine engine light came on and the car started jerking and driving very rough. I brought the car in and a brand new car needed a new fuel injector. I was told a week lead time on this part. That week turned into 3 months. I finally got the car back and then it started to over heat in the summer and leave me stranded. Took the car back in and they troubleshot it to a bad harness. They replaced the harness and it fixed nothing. I finally had enough of this piece of garbage and wanted my money back and wanted a different car and they only gave me a used car price for it. They didn't care to help since they already sold me a car. From the owner on down, this place is terrible. They don't do anything to 'make things right'. More
by WrongedPerson
Employees Worked With
Dave Lamontagne, Michael LaBrecque, Michael Rist, Paul Lawlor, Doug Summerton, Matt Cormier, Sherwood Campbell, Scott Parent, Rylee Nichols
February 11, 2022
I used to be very fond of this place and it felt like they cared about me and the car, now it feels like it’s about commission and making money. In the last 6 months I’ve taken my 2018 Tucson there for a they cared about me and the car, now it feels like it’s about commission and making money. In the last 6 months I’ve taken my 2018 Tucson there for a terrible noise and bad ride. It’s been there half a dozen times and I replaced everything recommended without a question. I take it there for an inspection now and told my brakes and tires fail.. why didn’t they see this during the time looking for my bad ride and terrible noise. I say ok, I’ll go do the brakes myself and come back to get new tires and another inspection. I went home to change the pads and rotors, to find they looked totally fine and I measured them with one of the scales to check them and I was double the legal limit for inspection which is grounds for a warning but not a fail. So I took it to another shop immediately who passed me with a warning that I should have them changed soon. Finding this company is becoming dishonest and looking for all the sales they can get. For whatever reason I don’t know but I will not be returning here again for sure. More
by Mathew
Employees Worked With
No one directly, company failure in my opinion
February 04, 2022
My name is Dan and I had excellent service from Mary in the Service Department. I made an appointment and my car was taken into the service bay right away. Mary spoke to me during my visit to let me know the Service Department. I made an appointment and my car was taken into the service bay right away. Mary spoke to me during my visit to let me know it will not be much longer. She offered me coffee and a snack bar when I first arrived. It wasn't much longer and my car was ready. Thank you Mary for the GREAT SERVICE ! More
by Dan
Employees Worked With
Mary in Service >5 Stars
November 09, 2020
Great service experience. All staff was friendly and courteous. Scott the service manager called me promptly before any work to discuss a coupon I had dropped off, eliminating any surprise charges or ex courteous. Scott the service manager called me promptly before any work to discuss a coupon I had dropped off, eliminating any surprise charges or expectations. Very happy, much improved service than earlier visits. More
by Bmms914
Employees Worked With
Scott
July 20, 2020
Had service done on my car and the service and parts department were great and they were helpful and knowledgeable. The price was nice too and the multi-point inspection was a great free addition. Than department were great and they were helpful and knowledgeable. The price was nice too and the multi-point inspection was a great free addition. Thank everyone! More
by scttprnt
Employees Worked With
Scott Parent, Rylee Nichols
April 11, 2019
2019 Kona sold "as is" My sister, age 75, who has trouble thinking was sold a "new" 2019 Kona 2 wks. ago. The day after she bought it, I called and spoke with the general My sister, age 75, who has trouble thinking was sold a "new" 2019 Kona 2 wks. ago. The day after she bought it, I called and spoke with the general sales manager Joe on behalf of my sister. She realized one day later that she had made a mistake since there were issues with car that were not a good fit for her. She wanted to go to dealer, test drive other models, and perhaps get a better car for her. The manager refused. He yelled at me and told me NO! Yesterday, my sister found the sales agreement and told me it stated a two day guarantee --a "no worry" exchange clause. Now it is too late. Don't buy anything from this dealership unless you read *everything " thoroughly.....New car included. And don't fall for the high pressure, "this is the right car for you" sales pitch. Buyer Beware. More
by goldengreyt
Employees Worked With
Sherwood Campbell
October 31, 2018
Terrific experience! On Monday, 10/29/18, I traded in my 2015 Hyundai Tucson and drove home in a 2018 Kona. I could not be happier with this car and with the overall expe On Monday, 10/29/18, I traded in my 2015 Hyundai Tucson and drove home in a 2018 Kona. I could not be happier with this car and with the overall experience I had at Hyundai of Keene. Michael LaBrecque was great to deal with and was very professional, not at all pushy. In fact, everyone I met and dealt with at Hyundai of Keene was terrific and helpful. I would highly recommend Michael and Hyundai of Keene!! More
by avidreader
Employees Worked With
Michael LaBrecque
July 24, 2018
I didn't spend 15k to have to replace brakes After going for my 2nd service appointment was told I needed to replace brakes, am not a happy camper. Called multiple times left several messages. no After going for my 2nd service appointment was told I needed to replace brakes, am not a happy camper. Called multiple times left several messages. no one called. More
by Lupie58
Employees Worked With
Ryder Carbone
July 04, 2018
excellence experience My husband and I was interested in test driving a Kona. Michael was very curtious and professional. We drove the SEL and a Limited, unfortunately th My husband and I was interested in test driving a Kona. Michael was very curtious and professional. We drove the SEL and a Limited, unfortunately the dealership only had Black on the lot. He managed to find another color of our choice and we picked up the car the following day. Thanks, for all your help! More
by mrfixit
Employees Worked With
JB, financial paperwork etc., Michael LaBrecque
July 02, 2018
Good Service We went into Hyundai looking for an SUV as we have a young child and need more room. The service was good and we left there with a brand new 2018 Tucs We went into Hyundai looking for an SUV as we have a young child and need more room. The service was good and we left there with a brand new 2018 Tucson. More
by LJJ2018
Employees Worked With
Sherwood Campbell
