Hyundai of Jefferson City

Excellent service Our salesman, Mark Maher, was a very good salesman. Mark was very knowledgeable about the vehicle. He was very helpful in explaining all the differe Our salesman, Mark Maher, was a very good salesman. Mark was very knowledgeable about the vehicle. He was very helpful in explaining all the different accessories on the vehicle. More

DO NOT BUY FROM THIS DEALERSHIP I researched at home for hours, found the car I wanted, which was located a little more than 3 hrs from me in Jefferson city. The salesman before I a I researched at home for hours, found the car I wanted, which was located a little more than 3 hrs from me in Jefferson city. The salesman before I arrived said that the vehicle was in great condition, no interior spots, exterior looked great and according to the website which I assumed was accurate included the rear dvd entertainment system for my kids. When I arrived we began to talk about the features and I mentioned the rear dvd entertainment system first, and he said that it wasn't on the vehicle. And he acted like I was thinking of a different car. So I pulled up his website at his dealership and saw that it was on his website as well and he acted like he didn't believe me. So I showed him my phone and he said well that's really no ones fault. Then I finally said well lets at least look at the vehicle because I drove all this way maybe I can just get a portable one or have one installed. So I looked at the vehicle and it was in terrible shape, the leather was completely worn and cracked and not taken care of which could of been explained over the phone. It looked like a dog was in the back of the vehicle and scratched the back of the trunk. The rear back seat on the passengers side had a spot in the door that was about 3 inches wide 4 inches long where it looked like someone took a knife too it. The exterior for the most part was pretty clean a few spots here and there. And then I get the biggest news that it doesn't have the towing package and that it appears that the reason all of the stuff was missing is that the vin number was mistakenly incorrectly added. Which of course was no ones fault it was an accident. So I told him that well that was pretty much it because without the towing package the vehicle was completely useless to me. He said that he thought that a towing package could be added by them, so I said okay go check with the sales manager. Which I already knew from my research was going to be very expensive because Hyundai's towing package includes drive train upgrades, transmission intercoolers, wiring and few other things that are very expensive to add. He comes back out and tells me that he can just add a hitch. We start arguing in front of the store because I am telling him that according to other Hyundai dealers that this is not possible due to the towing capacity not being 3,500 lbs which is what I needed. he starts arguing that he wouldn't lie, blah, blah blah, and so I told him that never mind I was leaving. I left and not five minutes later he calls me confused to why I left, really! He tells me that I was confused that not only can they add the hitch on but that is because the car has the trailer prep package already on the vehicle, and that I misunderstood what we was saying. Hyundai Sante fe SE comes with an optional trailer prep package, and towing package, or nothing. The trailer prep package includes everything except for the hitch, so he could be telling the truth, but he is just now mentioning this after we were arguing the parking lot for 15 minutes that you didn't need the towing package. He said that I should call the third party that will add the hitch and see if they say the same thing that he says. I say that's fine, I will call them. I called them and then said one minute I will check. He comes back on after about 45 seconds and says yeah, we all here think we can get that done. REALLY YOU THINK, I AM GETTING READY TO SPEND 14,000 DOLLARS ON A VEHICLE AND YOU THINK YOU CAN DO IT. no thanks. So to make sure that I covered all my bases I called the Corp office line for Hyundai america at (800) 633-5151. He verified that I was correct that you needed either the trailer towing package or prep package to tow 3500 lbs on the Hyundai sante fe and that without this package it was limited to somewhere around 1500 to 2000. 2000 lbs difference could shorten your vehicle life span and put your life in danger. Don't buy from them, they are extremely untrust worthy. More