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Hyundai of Hickory Hollow

Nashville, TN

4.4
186 Reviews

1635 Bell Rd

Nashville, TN

37211

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Showing 186 reviews

October 04, 2022

I really enjoy my experience with Joe, my rep, explaining everything to me. It was a very smooth process. More

by darylpegues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Oct 13, 2022 -

Hyundai of Hickory Hollow responded

Hi Darylpegues, we are very happy to have provided you with such a positive experience!

October 03, 2022

I am very pleased with the service on my 2013 Hundai Sonata Hybrid. The staff is very courteous and professional. Thank you More

by annallen333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal, Angel
Oct 13, 2022 -

Hyundai of Hickory Hollow responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2022

Awful. A part had to be ordered and I was not notified it had arrived. I placed calls to service advisor and other folks there and no one called me back. More

by sgb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Oct 06, 2022 -

Hyundai of Hickory Hollow responded

Hi Sgb, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.

Oct 06, 2022 -

sgb responded

I don't know what you can do about it at this point. I live in Franklin and there is an agency near there. I just need to start the process again.

September 13, 2022

Angel and Brian were very prompt and courteous. They were very attentive to my request and suggested services that might be beneficial. However they were not pushy to upsale products which I apprec More

by egreer03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel M;Brian
Sep 18, 2022 -

Hyundai of Hickory Hollow responded

Thank you We hope to see you soon! again for taking the time to let us know how we did. We hope you have a great day!

September 11, 2022

Gina was absolutely great! She addressed all of my concerns in a timely manner and made my service easy breezy! More

by Mj D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
Oct 07, 2022 -

Hyundai of Hickory Hollow responded

Hi Mj D, we are very happy to have provided you with such a positive experience!

September 09, 2022

Excellent customer service. No long wait times. Pricing of service was reasonable. No pressure to purchase additional products More

by egreer03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel and a man he was training (very nice) nice
Oct 07, 2022 -

Hyundai of Hickory Hollow responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 08, 2022

Waited too long to get an oil change. .. 5 hours, including about half an hour to pay for the service. I won't have my car serviced there anymore. I received an email and text with service More

by downtownhuyndai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know
Sep 12, 2022 -

Hyundai of Hickory Hollow responded

Hello, this is certainly not the type of experience that we want you to have. Please reach out to Robert Sullivan at (615) 395-6631 so we can review this experience with you. Thank you.

August 31, 2022

I have received nothing but excellent service at this dealership and recommend to anyone in need of future service work. More

by ryan_leday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
August 31, 2022

A great experience from the time I walked in the door until the time I left. Everyone was so friendly, professional and caring. I drove a way with a beautiful, brand new vehicle that I absolutely love. More

by Klurry08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian, Joe
August 20, 2022

It was a really pleasure working with Downtown Nashville Hyundai dealership! I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Mr. Wood was very thorough, know More

by TN sci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Wood
Aug 24, 2022 -

Hyundai of Hickory Hollow responded

Hello and thank you for the 5 star rating. We really appreciate you choosing to do business with us. We are grateful for the positive comments as well. Congratulations on your new vehicle!

Aug 25, 2022 -

TN sci responded

I was just honest.

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