Hyundai of Ft. Myers - Service Center

My check in was fine due to Gene. I bought my 2020 Buick Encore on 12/23 trading my Hyundai Tucson. I needed an oil change but you had to order a part from a Buick dealer. I unders I bought my 2020 Buick Encore on 12/23 trading my Hyundai Tucson. I needed an oil change but you had to order a part from a Buick dealer. I understand & Gene was able to promise me a free oil change since I was promised that when I bought my Buick. HOWEVER it would take another appt (no problem) & I’d have to wait again for another 1. 1/2 hour or more!. I purchased an extended warranty of 90,000 miles. My Buick had 20,000!when I bought it & now has 24,000. May as well go to a Buick dealer & avoid the crowded parking lot (It isn’t even season yet!). I live here year round. It isn’t worth the hassle. Why do you sell other pre-owned vehicles? I have a plugged squirter on my windshield wipers & Gene was kind enough to waive the $190 inspection fee to fix it. He said I’d be notified to come back for both the oil change & to unplug my windshield squirter. I haven’t received a call & haven’t had the energy frankly to wait & wonder how long. So….Do I give Hyundai of Ft Myers another chance or go to a Buick dealer. The only reason I traded in my 2012 Tucson which I loved & never had a problem, in fact just replaced the brakes & got new tires in 2023. But…I got a recall notice that said the car could start on fire due to an antilock brake problem. Really? It could be parked in my garage while we went away in January 2024 & burn down our house? Or I should park it outside for 2 weeks? So I looked at other Hyundai models & fell in love with my 2020 Buick Encore GX. Hope this helps. I’ll wait to hear from you. By the way Anthony in sales is wonderful & helpful!!! More

The service was quite prompt and efficient. Leo was very courteous and kept track of my vehicle at all times. Leo was very courteous and kept track of my vehicle at all times. More

Johnathan gave us up to date information on what was going on. We feel Hyundai did an excellent job!!! going on. We feel Hyundai did an excellent job!!! More

Chloe was clear with every detail related to my car service. She is very professional and helpful service. She is very professional and helpful More

I was so happy when I saw that I was out in less than an hour! Eumelio was very courteous and made sure my maintenence was taken care of in a timely manner. Thank you Eumelio hour! Eumelio was very courteous and made sure my maintenence was taken care of in a timely manner. Thank you Eumelio More

I went in to get the battery replaced on my vehicle I purchased there and was in the waiting for at least 2 hours. I did not know it was going to take that long to take out a battery and replace it. purchased there and was in the waiting for at least 2 hours. I did not know it was going to take that long to take out a battery and replace it. More

Customer waiting area had no coffee, no water, and the garbage container was overflowing. Repair on cabin air filter was not done properly causing me to have to return to have them fix it again. garbage container was overflowing. Repair on cabin air filter was not done properly causing me to have to return to have them fix it again. More

Came back for second car purchase after such excellent experience with former purchase. Was not disappointed. experience with former purchase. Was not disappointed. More

Very nice customer service representative. Work was done thoroughly. Online assistant was non-functional for me- no response. Work was done thoroughly. Online assistant was non-functional for me- no response. More

My appointment was set for 9:15. Didn't have the car completed till after 11:00am Didn't have the car completed till after 11:00am More