Hyundai of Ft. Myers - Service Center

Each time I brought my car in there was someone to greet me, had my information and explained what I could expect as far as timing. me, had my information and explained what I could expect as far as timing. More

I was really surprised that my car was serviced so quickly. I was really impressed quickly. I was really impressed More

Will not be returning for service ever again. Horrible customer service. Service advisor Leo was not personable at all. He never looked at me in eyes. He knew I was going to wait for my car. Horrible customer service. Service advisor Leo was not personable at all. He never looked at me in eyes. He knew I was going to wait for my car. He said should be 2 hours to 2 1/2 hours. My appointment was for 11:30. I was there at 10:45, 45 minutes early. He asked what service I was wanted done. Told him oil change, tire rotation, wipers replaced, 60,000 maintenance done and to check if washer fluid pump needed to be replaced as it was not working. He then asked if this phone number is a good number to be reached at. Told him yes. Also asked how long it will take He said between 2 - 2 1/2 hours. Told Leo I would wait for it. Went to the lounge area. For being remodeled the chairs are totally filthy and stained. By 2 pm decided to walk to 7 11 to grab a sandwich and a drink. On my way back Leo called. He asked if I was waiting. I told him yes. He then came and talked to me and said found a nail in one of the tires gave me the cost to have it patched and the cost to unclog the washer. fluid line. Gave him the go ahead. Said should be on hour and 20 minutes. By 5:30 which was much more than an hour and 20 minutes I went to look for Leo. Found him and asked the status on my car. He asked me for my name which he should have known. Told him my name and said it is done. I asked him how long as it been done. He said about an hour. I asked why didn't you come and get me as he knew I had been there all day waiting. He said he called and got no answer. I asked what number he called. He called my other phone which I didn't have with me. I said you asked me if the number on the appointment is the one to reach me. I said you called and we spoke on that phone. He didn't know what to say and not once during this whole time was he able to look me in eyes. He said didn't know what happened and never apologized. I paid and left. Once I got home saw the email that my car was done and that was sent at 3:13 pm. I say there on the filthy chair for 2 hours longer than I should have. He knew I was waiting as he talked to me. I have had another car serviced here and had problems in the past. I decided to try it again and was totally disappointed and will not be returning. More

2 hrs - oil chg. $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke More

Terrible service, impossible to talk to anyone. When they actually do answer the phone, they're rude. Finally got my vehicle in, was told a part would be needed and only 1 day for it to get there. When they actually do answer the phone, they're rude. Finally got my vehicle in, was told a part would be needed and only 1 day for it to get there. Awesome right? Waited 2 days, no call. Tried to call, my advisor is unavailable. Nobody else wants to talk to you because they're all sales people and obviously not a team of people there to help. Finally get through to someone, who gives me an update and now that part wouldn't be available for a month. This is causing an electrical short which is randomly killing the battery and has required 3 separate jump starts leaving my wife and kids waiting on AAA each time. I asked for some help or another solution like a temporary vehicle. This car is a brand new 2024 Kona with less than 5000 miles on it. This advisor says he emailed his manager, you think within a few days a manager would respond, nope. Finally went in this morning, a week later, to go pick up the car because we need a way for my wife to get the kids to and from school and just have to risk it either way. So now, picking up the car, the guy who is helping is rude, doesn't have a business card, when asked to speak to the manager he refused, he refused to give us anything more than a first name, wouldn't give me the name of his manager either. When we asked for proof the part is actually ordered he tells us it's now delayed 6 MONTHS. If I didn't ask, he wouldn't have even told me. Then he told me that he couldn't give me a receipt or proof that the part was actually ordered. I got frustrated and my wife said you can't withhold that information, finally he decided to print the work order. I've never had such ridiculous service. They can take both cars I stupidly decided to lease through them. All I really wanted was some communication throughout this process, I should not have had to chase people down for multiple hours just to get some information. More

Comfortable and clean, but service was poor and severely overpriced. Out of stock on basic Hyundai parts. overpriced. Out of stock on basic Hyundai parts. More

Great service. Friendly staff would definitely recommend to anyone looking to service or purchase a Hyundai Friendly staff would definitely recommend to anyone looking to service or purchase a Hyundai More

El servicio fue muy bueno la persona que me atendió muy amable y servicial con todo amable y servicial con todo More

They honored promises made at time of sale and met expectations. The service advisor was very pleasant to work with. expectations. The service advisor was very pleasant to work with. More

I dropped my car to service because there was a leak on my AC that’s it was blowing hot air and had issue with seat which wasn’t my main concern. My car stayed there more than a month, at the end they call my AC that’s it was blowing hot air and had issue with seat which wasn’t my main concern. My car stayed there more than a month, at the end they called me and told me that my car is ready there no leak on your AC it’s running good they just recharged the AC. I picked my car, it passed maybe 5 weeks my AC started blowing hot again and by the time my warranty expired. I called to cooperate explain the situation and they said to if the issue related with previous issue we will fix it and told me to go to servis on Monday. I went to service Monday morning I dropped my car and they said we will check it if the issue not related with previous one i have to pay $350 for diagnostic and i was ok with it. Funny story start here: It passed couple hours and they called me. They said last time you bring the car here we couldn’t fine leak (during more than a month) but now we check it and we found the leak but we can’t cover it so i have to pay almost $4000. To make to long story short; when i had warranty they couldn’t find a leak during more then a month, now i have no warranty it took only couple hours to find the leak 😂😂. Top of everything they made me pay $350 to figure this out More