Hyundai of Ft. Myers - Service Center

Unfortunately, I am providing this low rating; nevertheless, please read each reason for my rating of Hyundai Of Fort Myers: 1.) 35 minutes before an agent approached my window and asked for m nevertheless, please read each reason for my rating of Hyundai Of Fort Myers: 1.) 35 minutes before an agent approached my window and asked for my visit reason. 2.) After providing the reason for the visit, I informed him that I called about a week ago due to the Battery Management System (BMS) and scheduled an appointment. 3.) The agent took notes and I gave him my keys to take control of my car. He informed me the service would take about 90 to 120 minutes. I was aware of this when I called and made the appointment. 4.) While I was in the lounge area an agent informed me that the service would now take about 3 to 31/2 hours to complete. I informed him I was unaware of any other recall, but he told me about the second recall that had something to do with my Hyundai Tucson Hybrid. I informed him I was not aware of this recall and that I did not want to come back again for the fix. So, get it all done while I'm here. 5.) About 90 minutes of waiting, I walked to the shop area and a service agent asked if he could help me. I told him I was hoping for an update, and he said he would check it out and get back to me. I never saw him again! I then walked to the service desk area and asked one of the reps behind the counter for the status of my car. He looked something up and said possibly in 10 minutes your vehicle will be completed. Ten minutes later, I asked another agent for status and he informed me maybe 30 to 35 minutes for completion. 6.) Finally, after 140 minutes of waiting, I was called and informed that my vehicle was ready. I asked the agent to explain to me what tasks were performed to have a better knowledge of this particular service. He explained the work performed by the technician which he did very quickly. I signed and dated the work order and departed Hyundai of Fort Myers. To my surprise as I read the work order I discovered there now is a pending recall item that required me to make another appointment and drive to the dealership. The agent never once told me about the second recall. I am NOT a Happy Camper at this point!!!!!!! Therefore, my rationale for the lowest rating possible. Oh, and by the way, I contacted Leonel Osorio that same afternoon in hopes of getting a better understanding of the second recall issue. He never returned my call. So, I called the next morning requesting Leonel Osorio, and went straight to voice mail again. I then called the dealership and spoke with someone in Sales, who placed me on hold and said he would call me back shortly. This was about 11 am the next day. A Thank You to the Sales lady who told Leonel to contact me. More

I usually have good experience with this dealership but this was the worst service ever. I called and left 4 messages for them to call me back so I can make an appointment and nobody ever did.. for whateve this was the worst service ever. I called and left 4 messages for them to call me back so I can make an appointment and nobody ever did.. for whatever reason they were not picking up their phones. I showed up obviously without an appointment and was there for 5 hours. More

Easy appointment process. Excellent service from drop-off to pick-up. The service department assures additional car purchases from dealership. Excellent service from drop-off to pick-up. The service department assures additional car purchases from dealership. More

Service guy very nice. Car is working great. On my previous visit too many sales people approached me. My car is only a year old. Car is working great. On my previous visit too many sales people approached me. My car is only a year old. More

Happy with service. Was treated with respect and they listened to my concerns. Let me know about a recall that I was not aware of and they were able to take care of it a Was treated with respect and they listened to my concerns. Let me know about a recall that I was not aware of and they were able to take care of it at that time also. More

The Hyundai team in Ft Myers were amazing. Jessica Dezayas our sales advisor was especially helpful. Jessica Dezayas our sales advisor was especially helpful. More

Everything went as expected although I thought I had complimentary service till 36,000 miles but was told I didn’t. complimentary service till 36,000 miles but was told I didn’t. More

Everything was good. Agent,van driver,pick up time was perfect.wait time was ok too. Agent,van driver,pick up time was perfect.wait time was ok too. More

Hyundai of Fort Myers is always helpful. They have a great service department and are always helpful with recommending smart services based on what they are seeing on the vehicle. They have a great service department and are always helpful with recommending smart services based on what they are seeing on the vehicle. More

An easy fix, and quickly done. The staff was pleasant and accommodating and we were out in less than an hour! The staff was pleasant and accommodating and we were out in less than an hour! More