Hyundai of Ft. Myers - Service Center
Fort Myers, FL
2,518 Reviews of Hyundai of Ft. Myers - Service Center
Great services provided. Fast and reliable. Everyone was attentive and helpful. I recommend this location. Fast and reliable. Everyone was attentive and helpful. I recommend this location. More
Forgot to install the battery that was on the work report. This caused a return visit the next day so the battery could finally be installed. Was disappointed that my wait time that I was using report. This caused a return visit the next day so the battery could finally be installed. Was disappointed that my wait time that I was using to crochet was disrupted by a salesperson who wanted to sell me a car. I wanted to continue crocheting but it was impossible. The appointment lasted much longer than it should have. 3 hours for the 7500 mile checkup and service was way too long. More
Unlike my previous experience, this service experience was unsatisfactory from start to finish. As I sat in the waiting room while my car was serviced, I was approached by a representative who presented was unsatisfactory from start to finish. As I sat in the waiting room while my car was serviced, I was approached by a representative who presented me with an appraisal for my car. In the meantime, my car was sitting with the hazard lights on drawing power from my battery. I had requested an oil change and tire rotation, pointing out that the air pressure was leaking from one of my tires. During my overall wait of some two and a half (possibly more) hours later I declined the replacement of an in-cabin air filter and was told there was a nail in my tire. Reviewing the invoice, I discovered that the odometer reading had been erroneously recorded. In fact, the recorded mileage had been copied from the window sticker which alerts the driver when service is to be anticipated. I remained at the dealership at least another half hour until I was certain that a correction had been made. Even now, the current window sticker is based off the incorrect mileage reading. I chose to take my business elsewhere for tire replacement. Oddly enough in that encounter I was told that my battery was somewhat weak. Why, I wonder?! All of this being said, my service representative, Chloe remained supportive and respectful as she did her best to provide excellent customer service. More