Hyundai of Ft. Myers - Service Center

2.5 hour wait for an oil change. Had a party and didn't block time out in the schedule, making scheduled appointments wait too long. block time out in the schedule, making scheduled appointments wait too long. More

6 hour wait even with appointment, then told couldn't fix something even though it was malfunctioning since purchase of vehicle. Was told that I could do it myself for free or pay $200 and wait 4 more hours something even though it was malfunctioning since purchase of vehicle. Was told that I could do it myself for free or pay $200 and wait 4 more hours to have them run an update for my electronics system that was having glitches for Bluetooth car play. More

The customer service was quick, took care of the car issues right away. Very happy. issues right away. Very happy. More

Your company or at least this location doesn't wanna help people. They want to rip them off. This dealership did not help me at all and I will be reporting them to the better business bureau. As well as cont people. They want to rip them off. This dealership did not help me at all and I will be reporting them to the better business bureau. As well as contacting Fox news and letting them know that your service center is not trying to fix cars but charge as much money as possible. This is disgusting the way your dealership operates. More

Previously almost one year ago i had paint defect. The Paint was not done correctly and due to this a Prior Auth had to be initiated. They approved it. I questioned them on whats going to happen if th The Paint was not done correctly and due to this a Prior Auth had to be initiated. They approved it. I questioned them on whats going to happen if the any of the other 90% of the car starts to flake and peel going down the road? Advised to simply bring it back. This time i had to bring my car in for a few things. I took off Friday Dec 15th and scheduled a week ahead for this Oil Change, the Anti-Theft software update, and also the defective paint as it had begun coming off on a different portion of the vehicle. I come in for my appointment where you drive up to service and sat there for at least 15 minutes without any acknowledgement which i was early but as i know there were numerous things being done for my vehicle, I had arranged to drop it off and someone to pick me up. So my ride was waiting. I got an email informing me that they moved my appointment to 1:15 even though i was already sitting there. Charles, one of the Service team members came out after seeing me sitting there and assisted with my appointment. I showed him the paint and he informed me that unfortunately they are no longer in contract with who handles the defective paint and that i would need to go see Hyundai in Punta Gorda for this. I understand things change, however had this be mentioned to me when i was scheduling the appointment this entire appointment could've taken place where it all couldve been addressed without wasting anyones time. I do appreciate the Professionalism and Courtesy that was provided from Charles Santana but everything up to him was pretty disappointing. More

Aly Napoleon is EXCELLENT in the service department! !! Very professional, attentive, knowledgeable, and took the time to answer all my questions! Whatever you are paying him is NOT enough! Give him a HU !! Very professional, attentive, knowledgeable, and took the time to answer all my questions! Whatever you are paying him is NOT enough! Give him a HUGE raise! Show him how much you appreciate him beyond the raise too! It's not just about the raise! It's about hiring the right people in the right positions! YOU GOT IT RIGHT THIS TIME! Keep him around! Your dealership and service department are better because of employees like him! More

Not good They forgot to air up tires and forgot to rotate them Tried to sell service I didn't need them Tried to sell service I didn't need More

My boyfriend took our vehicle. He was very pleased with the service. Thankyou Oil change He was very pleased with the service. Thankyou Oil change More

Hyundai Service Department always does a great job of servicing my Tucson. The mechanics check my car thoroughly for needed maintenance and keep my car in top shape. The service staff is efficient and fr servicing my Tucson. The mechanics check my car thoroughly for needed maintenance and keep my car in top shape. The service staff is efficient and friendly. More

They got my service done very quickly and i received my car what seemed to be cleaner. car what seemed to be cleaner. More