Hyundai of Ft. Myers - Service Center

Very professional and courteous during the entire process. The best part was the text notification I received which was fast. Thanks process. The best part was the text notification I received which was fast. Thanks More

The service was ok. There were no issues it is a new vehicle. No problem There were no issues it is a new vehicle. No problem More

The service agent was polite and on point. He did everything I asked and I had my car back in a good time I want him every time I go. He did everything I asked and I had my car back in a good time I want him every time I go. More

Way too long to wait. Went in for a 1hr oil change. With all the add ons it was almost $1000 No one asked us if we had had these things done somewhere else. Good thing I Went in for a 1hr oil change. With all the add ons it was almost $1000 No one asked us if we had had these things done somewhere else. Good thing I was paying attention. More

Couldn’t believe this dealer charges a 3% fee for paying with a credit card. My bill was over $1000, so that’s crazy. If I had known I would’ve brought my checkbook. They also charged a $54.87 “shop charge” with a credit card. My bill was over $1000, so that’s crazy. If I had known I would’ve brought my checkbook. They also charged a $54.87 “shop charge”. This is why people are avoiding dealers when their car needs service. More

Service was good. Aly communicated well and maintained a positive, professional presence all day and seemed to manage all his customers the same. Aly communicated well and maintained a positive, professional presence all day and seemed to manage all his customers the same. More

Terrible experience! ! I received notification that the warranty for the lights on my 2014 Sonata had been extended. However, since my initial warranty expired, I had to d ! I received notification that the warranty for the lights on my 2014 Sonata had been extended. However, since my initial warranty expired, I had to do my own repairs for the lights when they became inoperative subsequent to the expiration of my warranty. Receiving this warranty extension seemed like good news. So, my lights became inoperative. I brought my car to Hyundai. They said I'd have to wait 60-90 minutes for the service visit. 3 hours later, they told me there was nothing they could for me as non-Hyundai parts had been installed. I don't know why they would have expected me to opt to bring the car in, post warranty expiration, when my lights failed. And why did I have to wait 3 hours for them to tell me there was nothing they could do for me. Awful experience!!!! More

Rep Aly very helpful, knowledgeable and courteous. Great service! He explained things thoroughly and related my concerns to his colleague who represented him! Great service! He explained things thoroughly and related my concerns to his colleague who represented him! More

I had an issue when I made my appointment. I said I needed my air conditioner looked at, it wasn't working. All the following emails/texts said you were going to check the coolant. I though I said I needed my air conditioner looked at, it wasn't working. All the following emails/texts said you were going to check the coolant. I thought that meant the AC. However, when I drove away and subsequently came back because my AC wasn't working, I was told coolant meant radiator not AC. Also, I said I wanted my windshield wipers replaced. It was not on all the communications I had & I called 2 times to get them added. Both times they said they'd add it to my work order. Hen I arrived for the service, my service rep, Rob , was very understanding about getting my wipers changed. Now, I have to make another trip and sit and waited for another service. This is the first time I had problems but I really felt whoever answered the phone when I made the appointment didn't hear me and really tried to rush the call. More

Worst experience I have ever dealt with, very confrontational service writer. I was being charged for shop supplies on a check engine light, and when I questioned it he stated that everyone gets confrontational service writer. I was being charged for shop supplies on a check engine light, and when I questioned it he stated that everyone gets charged shop supplies. I will be calling corporate to inquire about this charge. More