Hyundai of Ft. Myers - Service Center

I left at least 3 messages. None were ever returned. Finally scheduled online. Work was completed promptly, but zero effort was taken to keep my car clean or clean up the mes None were ever returned. Finally scheduled online. Work was completed promptly, but zero effort was taken to keep my car clean or clean up the mess made during the work. Definitely not a good first experience. More

Why does it take 2-3 hrs for a 15min oil change! !!?? No good!!!! Especially on an "appointment". .... What's the delay !!! It's not an engine swap out!?!?!? Just an oil change?!!!!!! Plea !!?? No good!!!! Especially on an "appointment". .... What's the delay !!! It's not an engine swap out!?!?!? Just an oil change?!!!!!! Please get an EXPRESS LANE dedicated to OIL CHANGE ASAP!!!!! More

I would love to upvote this review and give it four stars; however, the process to get an appointment is horrific (and why it’s 3 stars). Had it not been for Ray Powers (the manager) giving my moth stars; however, the process to get an appointment is horrific (and why it’s 3 stars). Had it not been for Ray Powers (the manager) giving my mother permission to email him with any questions or concerns, I would not have been able to get my car looked at. Attempting to call into the Service Department is terrible and management is aware. I had received several recall notices over the last year, but did not have opportunity to get them checked out. Whenever I have tried to call the Service Department to schedule an appointment, no one had answered the phone nor responded to my messages. I ended up going through Mr. Powers to get everything resolved faster than anticipated. More

Satisfied with the service and the quality of the automobile. I have been dealing and purchasing Hyundai products since 2017. automobile. I have been dealing and purchasing Hyundai products since 2017. More

Every member of the service staff is very professional and pays attention to the customers needs or concerns. A pleasure to work with. and pays attention to the customers needs or concerns. A pleasure to work with. More

Took my 2020 Santa Fe in for a break job and oil change. The brakes took a little longer to do, but the technician, Ernesto, stayed after closing to ensure the job was done right. That’s a very good work et The brakes took a little longer to do, but the technician, Ernesto, stayed after closing to ensure the job was done right. That’s a very good work ethic, rarely seen today. The service rep, Chloe kept me informed every 15 minutes as to the status of the car. The Uber trip to/from my house so I didn’t need to wait all afternoon in the waiting room was an additional surprise. Will I come back for all my service needs? A resounding yes, I will. Thank those two folks for me again. They are the best. More

The worst customer service I’ve ever dealt with in my life. Nothing has been resolved paint peeling on my car, can't talk to any very frustrating. life. Nothing has been resolved paint peeling on my car, can't talk to any very frustrating. More

Very satisfied with the service performed on my Santa Cruz. The wait time was reasonable and the service staff did a great job Cruz. The wait time was reasonable and the service staff did a great job More

The service representative was very knowledgeable and efficient in responding to my needs. I received the call that the car was finished as soon as it was ready for a pick up, which I appreciated. I will efficient in responding to my needs. I received the call that the car was finished as soon as it was ready for a pick up, which I appreciated. I will use you as our service center for our Hyundai Santa Fe. More

Waited 15 minutes to get checked in. The dealership was very busy. Customer service was very friendly & ensured me I would be out in time to make my next appointment. True to his word The dealership was very busy. Customer service was very friendly & ensured me I would be out in time to make my next appointment. True to his word my car was finished with service in about 1 hour. Over all excellent service & waiting area. More