Hyundai of Ft. Myers - Service Center

Feel like I was ripped off. I was told a price of 155 out the door, then when I was checking out it turned into 189. When I asked why, he said he forgot to add in the tax. When I was told a price of 155 out the door, then when I was checking out it turned into 189. When I asked why, he said he forgot to add in the tax. When I asked about another issue, he told me to schedule an appointment to evaluate the issue and that would cost around 190. I told him to forget it. More

This service center is slow, has the worst communication I’ve ever experienced, and overcharges for repairs (even compared to retail car service shops). We had an appointment for Tuesday morning. Didn’t I’ve ever experienced, and overcharges for repairs (even compared to retail car service shops). We had an appointment for Tuesday morning. Didn’t get the car back until Friday afternoon. Zero communication from the dealership. The online repair tracking system did not work. Finally received a quote email Wednesday afternoon. No call from the advisor. No text. I just happened to catch it in my email. I the. Approved the repairs via the online system. Then another day with no communication. I called the dealership six times. I could not get through to a human. They kept transferring me to a callback system and no one called back. The people answering the phones could not give me status. They could look up anything about my car. They just kept transferring me into the ether. I kept checking the online system and it hadn’t changed the status since the first day. They won’t let you talk to a manager. They just keep sending you to voicemail or call back system. When all was said and done, something that should have been handled by end of next business day took five days, at a private that was $200.00 more than Firestone would have charged me to fix it next day. Lesson learned. More

Service Advisor Leo is friendly, polite and professional. He’s always willing to help customers, and seems both goal and task oriented. Leo has been Following up with me and keeping his word! I appreciate wo He’s always willing to help customers, and seems both goal and task oriented. Leo has been Following up with me and keeping his word! I appreciate working with Leo. More

Great customer service as it’s always been. sales girl Kristen was very accommodating and helpful.will be back! sales girl Kristen was very accommodating and helpful.will be back! More

Must make an appointment but still wait 2 1/2 for an oil change not acceptable change not acceptable More

I want to thank Aly Napoleon for all his hard work and dedication he always advised me what was wrong with my car. He went above and beyond . Thank you for getting me a rental car and also a loaner so I c dedication he always advised me what was wrong with my car. He went above and beyond . Thank you for getting me a rental car and also a loaner so I can have transportation to go to work. Great customer service. Thank you . More

Service is great. Staff taking vehicles in and at counter to assist do not pay any attention to customers. Chatting or just sitting there. It took 15 minutes of me Staff taking vehicles in and at counter to assist do not pay any attention to customers. Chatting or just sitting there. It took 15 minutes of me standing by my car to get someone to check it in for service. Unexceptable. More

Service was completed in a timely manner and the shuttle service is convenient for dropping off your vehicle. And the inspection provided further recommendations with pictures and simple explanations. service is convenient for dropping off your vehicle. And the inspection provided further recommendations with pictures and simple explanations. More

When you arrive you are greeted. They are very nice and comforting. Great service department and very clean. Thank you. They are very nice and comforting. Great service department and very clean. Thank you. More

I can never get out of a service visit with getting a $200-400 service fee. I have about 23000 miles on the car. I think any service to the car under 36000 miles should be free. $200-400 service fee. I have about 23000 miles on the car. I think any service to the car under 36000 miles should be free. More