Hyundai of Ft. Myers - Service Center

I was very nervous to make an appointment with a dealer to have my AC looked at. I was so nervous that I had not taken it in for 2 years... I just lived with the Florida heat! Well, finally, I couldn't t to have my AC looked at. I was so nervous that I had not taken it in for 2 years... I just lived with the Florida heat! Well, finally, I couldn't take it anymore and I made called Ft. Myers Mitsubishi. Pete Followell (Service Advisor) picked up the phone and started asking me questions. Since I had never been to this dealer before he quickly created a new account for me in the computer. I told him I had a 1995 Eclipse GSX that had been completely modified. I told him that I am the guy who did all of the wrench work and was worried about letting somebody else drive it, monkey with it... He laughed and told me that he has just the mechanic for me. Turns out this mechanic is not just some ordinary mechanic... He is a master / genius! His name is Nick Clemens... and when I first saw him... I knew I could trust this guy. I was able to help him understand exactly what I thought was wrong with the car and he went through it with a fine tooth comb! He is different... and the best part is, they can work on any car.. not just Mitsubishi or Subaru. I was so relieved... I finally found a GREAT mechanic here in Florida. After working with him yesterday... I felt so good, I could trust him with my first born! While he was working on my car, I decided to go see what is new in the world of Mitsubishi and that is when I met Randy Cox. Talk about no pressure... he was more of a friend than anything! He said... come on.... lets go see some cool cars! So I did, he is very very knowledgeable about their product. They sell Mitsubishi, Subaru, and Hyundai! He kept telling me that he doesn't know a whole lot about some of the models... but he was able to answer ALL of my questions! He is very modest to say the least! These guys are a CLASS ACT! I am so HAPPY that I finally called and made that appointment! I hope Nick will be my mechanic forever! I know there are a lot of people out there that are afraid of being ripped off by a dealer... I am definitely one of those people... but I am now so relieved that I can take my cars to a place that I feel so comfortable. Pete, Nick, and Randy all deserve a HUGE pat on the back! They made O'Brien Mitsubishi / Subaru look so good! I would definitely buy a car from this place! More

I have always been immediately waited on when I arrive for service. ( I make appointments over the internet and always get a prompt reply verifying my appointment.) Since I live about 25 minutes from dea for service. ( I make appointments over the internet and always get a prompt reply verifying my appointment.) Since I live about 25 minutes from dealership I always wait in their attractive waiting area helping myself to coffee and due to their WIFI service can catch up on my e-mail anf Facebook accounts. Service seems to be done in a very reasonable time and the costs are also reasonable. A bonus is the free car wash available which I use after every service appointment. Overall experience is excellent. More

totally scammed my Mom on service changed every fluid possible and took her for a quick 1600 bucks in no time at all even though didnt need fluids changed this was a terrible thing to do to a senior espe possible and took her for a quick 1600 bucks in no time at all even though didnt need fluids changed this was a terrible thing to do to a senior especially in Florida the land of seniors Should be ashamed and will be writing to Hyundai head office both in the USA and Canada. Who changes all fluids on a car with low miles and brakes which where supposed to have been new a year ago when car purchased at a Hyundai dealer in Canada..... More

I scheduled the appointment at 9am for 9:30am on a Saturday. I came in around 9:20am and was out the door by 9:50am. Fast service and great coffee for an early morning! Saturday. I came in around 9:20am and was out the door by 9:50am. Fast service and great coffee for an early morning! More

Great experience. Service was as good as it gets. I will tell everyone about the wonderful job they did in customer satisfaction. I will be back again. tell everyone about the wonderful job they did in customer satisfaction. I will be back again. More

I have been treated well by sales and service personnel at the dealership. My only complaint lies in the poor communication when repair parts must be ordered. I was told the parts would be in on a certain at the dealership. My only complaint lies in the poor communication when repair parts must be ordered. I was told the parts would be in on a certain day. Two days later I still haven't been contacted as to their status. More

As stated in my previous comments: This is our 2nd O'Brien Hyundai purchase. Whenever we need service we try to deal with Dia Pileta, if she is available. She has an extraordinary work ethic, incredib O'Brien Hyundai purchase. Whenever we need service we try to deal with Dia Pileta, if she is available. She has an extraordinary work ethic, incredible knowledge,follow-through and a wonderful smile. Our recent visit was for an oil change, however, there were some recalls on the vehicle. Dia arranged for a ride home as the work was to take 3 hours. Jeff, the driver of the courtsey van was very pleasant. I did not have to wait long for my ride home and when my vehicle was ready Jeff contacted me and came to pick me up. Thank you, Moya Schreiber More

I brought my 2007 Santa Fe in because the gasket surrounding the front windshield came loose and was flapping in the wind. I was told they did not do windshield work and that this WAS NOT covered u surrounding the front windshield came loose and was flapping in the wind. I was told they did not do windshield work and that this WAS NOT covered under the 5 year 60000 mile warranty. I contacted Hyundai and they said it was covered. Took my Santa Fe to Winter Haven where the work was done, under warranty. Never again for Obrien. I received a reply from Obrien as a result of this rating. I view that as a positive. We will see when it is time for me to replace my two 2007 Hyundai Santa Fe's. More

The only reason I go to Obrien is to have Garrett service my Subaru. He provides excellent service. He's very thorough and takes the time to look to see if anything else needs to be taken care of without a my Subaru. He provides excellent service. He's very thorough and takes the time to look to see if anything else needs to be taken care of without automatically trying to sell more services. Garrett makes sure that only what needs to be done gets done. More

Great experience. Wonderful people. We were here on Great experience. Wonderful people. We were here on vacation when the A/C went. They had the car fixed in only a couple of hours. They were very ni Great experience. Wonderful people. We were here on vacation when the A/C went. They had the car fixed in only a couple of hours. They were very nice and friendly. They drove me back to the hotel when I dropped off the car and picked me up when the car was fixed. I would definitely recommend this dealership. More