Hyundai of Ft. Myers - Service Center

The service department is excellent! Everyone was very professional and friendly. The waiting room had free coffee and snacks and our car was ready exactly when they said it would be! Everyone was very professional and friendly. The waiting room had free coffee and snacks and our car was ready exactly when they said it would be! More

The communication was very poor. Information, timelines, repairs were not communicated. It took over 12 phone calls, eight texts, and two in-person visits to determine what was going Information, timelines, repairs were not communicated. It took over 12 phone calls, eight texts, and two in-person visits to determine what was going on with my car. More

Arrived at 225 for a 230 appt, sat in vehicle for 30 minutes prior to Service Advisor arrival to my car. I was sent to waiting room as car was serviced. At 430 I went to find out where my car was as I h minutes prior to Service Advisor arrival to my car. I was sent to waiting room as car was serviced. At 430 I went to find out where my car was as I had brought it in for only an oil change and tire rotation. My advisor told me soon but another said realistically about a half hour. Finally a few minutes after 5 the advisor came to tell me my car was ready. I will not be returning to this service center unless I have to for warranty work. I will be going elsewhere for general maintenance. More

The service was great. The waiting for an hour before it went for inspection wasn’t. The waiting for an hour before it went for inspection wasn’t. More

Clean and professional environment, transportation was provided and kept me well informed. about the vehicle provided and kept me well informed. about the vehicle More

Ali was great. Time was off waited to long. When made the appt told 2 hours. Not. No parts on hand to fix the problem had th order . Not cool Time was off waited to long. When made the appt told 2 hours. Not. No parts on hand to fix the problem had th order . Not cool More

Took 6:45 hours to get a quote & notice of work needed. This is very Unacceptable. This is very Unacceptable. More

Customer Service and Service was A+. Car was finished exactly when they said it would Car was finished exactly when they said it would More

I got my oil changed and I realized I was having an oil leak. I had someone take a look at it and they saw that they hadn’t tightened the screw tight enough and it was left loose making oil leak. I didn’t leak. I had someone take a look at it and they saw that they hadn’t tightened the screw tight enough and it was left loose making oil leak. I didn’t realize sooner since I usually park on the grass. I came to realize that it was leaking because I visited my grandparents in Tampa and I was parked on cement for those days I was there when my grandpa noticed the leak. More

My car was in twice for a sensor that didn't work. The light came on right after I left the dealership. It wasn't fixed they were supposed to order trim for the windows that never got done . I was th The light came on right after I left the dealership. It wasn't fixed they were supposed to order trim for the windows that never got done . I was there 5 1/2 hrs. And nothing was fixed More