Hyundai of Ft. Myers - Service Center

The service was great and the person that helped me "Ashley" was excellent, friendly and communicated clearly and often. I was in and out, very smooth! "Ashley" was excellent, friendly and communicated clearly and often. I was in and out, very smooth! More

This dealership gets better all the time in how they handle their customer service relationships. handle their customer service relationships. More

Your gentlemen outside trying to replace windshields scratched my window. Unnecessary and very upset customer here scratched my window. Unnecessary and very upset customer here More

I took the car in for an alignment and a service. I then had to return on the 18th because the alignment was still off. Also, I had an engine light come on during that time. I then had to return on the 18th because the alignment was still off. Also, I had an engine light come on during that time. More

They are kind and professional. Keep you updated on what is going on with your service. Keep you updated on what is going on with your service. More

Vehicle went in for routine service. The people in the service department were friendly and helpful. Good overall experience - will be back. The people in the service department were friendly and helpful. Good overall experience - will be back. More

All the staff was concerned about if I was being helped. They did everything to get me to the right person. They did everything to get me to the right person. More

This is a follow up of my disappointing experience with the service done last June 23rd. The review caught the attention of Jason Curie, the manager who coordinated the communication with Tyler Rivera, the the service done last June 23rd. The review caught the attention of Jason Curie, the manager who coordinated the communication with Tyler Rivera, the management Director. Once this big guys took the action, the warranty was approved and expenses I paid was refunded. The correct part was ordered and installation appointment was set last July 16, 2025. On that day, service agent, Leonel Osorio handled my service installation. I dropped off the car at 07:15 AM and was told to take half the day to complete. Around 1PM, I made a call to Leonel Osorio using his personal cell phone number. I called 4 times for the interval of 30 minutes but to no avail. All calls went to his voicemail, I called his direct office number but still goes to his voicemail. My wife called the office main line for service department and informed them the unavailability of Leonel Osorio. At 3PM, Leonel finally called. I confronted him about not communicating for 6 calls. He didn’t give me a reasonable and acceptable response except the car is fixed and can be pickup at our convenience. When we arrived at the service center, Leonel lost our paperwork for around 5 minutes and finally decided to reprint. He finally remembered that he gave the paperwork to Shane, who ordered the part. This scenario reflected unprofessionalism and disrespect for clients. Based on my experience, the problem or issue lies on the front liners who I believed carry a huge responsibilities in promoting professionalism, honesty, open communication, trustworthiness, respect and valued-clients mentality. Hoping the management will take action to correct this issue and take it very seriously. After all, your service reputation lies on humble clients like us. As the saying goes, “Word of mouth circulates fastest than a decent TV ad”. More

Our salesperson was Carlos and he was amazing. He helped us get our 2021 Hyundai Palisade, and we are so in love with it. From the moment we arrived, we were greeted and offered snacks and drinks. He helped us get our 2021 Hyundai Palisade, and we are so in love with it. From the moment we arrived, we were greeted and offered snacks and drinks. Everyone was extremely nice. I most certainly recommend them to anyone trying to buy a new or certified used vehicle. More

My service advisor Efe Atay was very friendly and professional. He answered all of my questions and all my concerns were met professional. He answered all of my questions and all my concerns were met More