Hyundai of Ft. Myers - Service Center

horrible communication. completely unreliable. rude staff. had my car over three months just to replace my radio that never even worked while i’ve had this car. worst dealer completely unreliable. rude staff. had my car over three months just to replace my radio that never even worked while i’ve had this car. worst dealer i’ve ever been to and i will absolutely never go back. More

I scheduled an appointment and was told to arrive at 2:45. When I arrive they said they didn’t have an appointment for me. It took them just under three hours for a simple oil change and a tire rotation 2:45. When I arrive they said they didn’t have an appointment for me. It took them just under three hours for a simple oil change and a tire rotation. The older gentleman that does the scheduling reported that they have numerous recalls and that parts have to come from China I ask him why is it my problem and why wasn’t I told that was going to be a problem when I purchased the vehicle he simply acted smug like he was used to this kind of wording if you can’t run the dealership sell it to someone who can if I had known dealership service at Hyundai dealers was this poor I would’ve never purchased the vehicle. I like the product dealer service it’s not worth it. I then toured a lot, looked at a few vehicles and noticed the trunk divider. I really like the trunk divider so I asked where the service department was and I went there ready to purchase a trunk divider for my Santa Cruz. I rang the bell knocked on the window and waited for 30 minutes Walk back-and-forth by, but no one stopped to help me. This kind of service is simply unacceptable. There’s no one around that ensures that people are doing what they’re supposed to do and regularly ask customers if they need help. More

Paid over $200 for a code reading. Codes were reset and contacts clean, but the same problem exists where the air bag light stays on. It was a waste of both time and money Codes were reset and contacts clean, but the same problem exists where the air bag light stays on. It was a waste of both time and money More

The service department really knows what they are doing. I thought I knew what was wrong but their expertise really helped me out. I thought I knew what was wrong but their expertise really helped me out. More

They are organized and very friendly! Keep up good work! They have nice selection of cars too@ Keep up good work! They have nice selection of cars too@ More

It appears the service department doesn't know what's wrong with my new Santa Cruz. wrong with my new Santa Cruz. More

Three times this month I brought my 2019 Hyundai Santa Fe in to correct an "ENGINE LIGHT" problem. The first time I was told vacuum problem "Make sure the gas cap is tight. The second time I was told it was in to correct an "ENGINE LIGHT" problem. The first time I was told vacuum problem "Make sure the gas cap is tight. The second time I was told it was a transition problem and they had to order a part. The third time they said I needed a new battery. Each time after service within a few days the "ENGINE LIGHT" went back on. I honestly am surprised Hyundai has been a good car for me until now. I was thinking about buy-ing another Hyundai but not now. More

No appointment. Engine miss firing, an intermittent problem. Service rep and service mgr both drove the car and could not diagnose issue, recommended injector clea Engine miss firing, an intermittent problem. Service rep and service mgr both drove the car and could not diagnose issue, recommended injector cleaning. So far, so good. Friendly and great communication. More

The friendly employee controlled my Vehicle Identification Number VIN. It did not match with appointment made by Artificial Intelligence AI. AI made appointment for another VIN with 100000 mile Identification Number VIN. It did not match with appointment made by Artificial Intelligence AI. AI made appointment for another VIN with 100000 miles. My vehicle is new and has 8000miles. I am so thankful for that intelligent employee who found solution for mistakes of AI. More

The service is amazing and fast, depending on what you’re getting done to your vehicle. I am very impressed. getting done to your vehicle. I am very impressed. More