Hyundai of Ft. Myers - Service Center

So happy to see that Hyundai of FM has completely change the owner experience in the service department. I have had 4 Hyundais in the past and it got to the point that I would hate bringing my car in for the owner experience in the service department. I have had 4 Hyundais in the past and it got to the point that I would hate bringing my car in for service. The art of being ignored at the service desk was off the chart. This time things were completely different. I was treated with the utmost respect and felt like I was important to the service crew. Every time an agent passed my by I was asked if there was anything I needed or gave me an update on my vehicle. Just a fantastic experience. Who ever is running the show now, keep up the great work Joseph. More

Thanks to Darren Damerell and the Hyundai service team for providing excellent customer service! I appreciate the work video and shuttle service as well . Thank you for a great experience. Roseann E Berg for providing excellent customer service! I appreciate the work video and shuttle service as well . Thank you for a great experience. Roseann E Bergskaug More

My advisor was very friendly and knowledgeable. Took care of all my concerns and communication was excellent throughout Took care of all my concerns and communication was excellent throughout More

our adviser is amazing. we are blessed to have such a hard working and dedicated advisor on our side. coming to get service is extra special when working with him. we are blessed to have such a hard working and dedicated advisor on our side. coming to get service is extra special when working with him. More

I still can not understand why, when you initially arrive at the Service Department it takes at least 15 minutes for a service advisor to come out to start the process for addressing your car service needs. at the Service Department it takes at least 15 minutes for a service advisor to come out to start the process for addressing your car service needs. You make an appointment, get there at or before the appointment time, then sit in your car for at least 15 minutes waiting before a service advisor even comes out to talk to you. . On a positive note, once past that intake wait, the service was done in a reasonable amount of time. I also appreciated the online communication from the Service Department that allowed you to keep updated on how your service was coming along. More

The service on my car was fast and thorough. Staff was extremely friendly and kept me informed of the progress. Staff was extremely friendly and kept me informed of the progress. More

Hyundai of Fort Myers did routine maintenance on my Palisade recently. The appointment was efficient and the staff very courteous. Everything was completed without issue. Palisade recently. The appointment was efficient and the staff very courteous. Everything was completed without issue. More

Simple oil change 3 hour wait Got car back 50 yards down the parking lot plastic still on seat window tag still hanging and paper mat still on floor Being that far away I didn't even have a trash pale near the parking lot plastic still on seat window tag still hanging and paper mat still on floor Being that far away I didn't even have a trash pale near by Wasn't happy with the whole first experience of service with this dealership Sales dept seemed to have it together service needs help More

Arrived early for my appointment oil change and tire rotation( out of free oil changes) My advisor was great, sorry I forgot his name but his badge said he was from Turkey if this helps ) got all checke rotation( out of free oil changes) My advisor was great, sorry I forgot his name but his badge said he was from Turkey if this helps ) got all checked in and out within a hour and fifteen min. More

5 hours for an alignment and oil change Unacceptable I went out of my way for that went out of my way for that More