Hyundai of Ft. Myers - Service Center

“Emilio demonstrated exceptional professionalism and ensured that my vehicle service was completed within the promised timeframe. He also assisted me in scheduling my next maintenance appointment. While ensured that my vehicle service was completed within the promised timeframe. He also assisted me in scheduling my next maintenance appointment. While I have visited this location multiple times and have always encountered excellent staff, Emilio consistently stands out for his outstanding professionalism and dedication to customer service.” More

El servicio es excelente para los clientes y el personal es excelente en todo momento es excelente en todo momento More

Great customer service, very helpful and friendly advisor, kept me informed on what was wrong with my vehicle and options I could take. advisor, kept me informed on what was wrong with my vehicle and options I could take. More

My service tech was so nice and kept his word. Service was excellent. Highly recommend because of him. Service was excellent. Highly recommend because of him. More

The individuals that helped Nelson was extremely nice. How eobinson always make sure I'm taken care of. I really appreciate all the help I get when I go there. How eobinson always make sure I'm taken care of. I really appreciate all the help I get when I go there. More

From the moment we arrived, Rancel Machin was on top of things. He was courteous, professional and a pleasure to work with. things. He was courteous, professional and a pleasure to work with. More

Courteous service staff. Reset service alert request was unaddressed two separate times. Overall average dealership Reset service alert request was unaddressed two separate times. Overall average dealership More

My appt was at 10:45, which was scheduled 3 weeks prior. I was checked in at 10:38 for an oil change tire rotation (40,000) mile check up. They also did a brake flush, which was authorized. They did tire ba I was checked in at 10:38 for an oil change tire rotation (40,000) mile check up. They also did a brake flush, which was authorized. They did tire balancing without authorization. I was told it would be 3 hrs for my car to be done. My car was not ready until 6:19 pm. My adviser left at 5pm without speaking to us, Another adviser helped us check out and advised us to speak to the service manager the next day to no avail. I left one text, and 2 voicemails and still have not heard from him. I find this TOTALLY UNACCEPTABLE. And my interior steering wheel, door rest and drivers seat had grease on it. More

I would much rather give a great rating for great service for people that work hard to provide a good product and service to customers. However, this is the second time in eight months that I have brought my for people that work hard to provide a good product and service to customers. However, this is the second time in eight months that I have brought my Palisade in for factory service. Each time, my vehicle was leaking substantial amount of oil after they worked on it. The first time in June 2024, I got home and later noticed oil on my garage floor. I immediately went back to the dealership and brought it to their attention. Yes, they did take it back to the garage and fix the problem. But there never should’ve been a problem. I used to change my own oil and it’s just not that hard, a basic function. Ensure the oil filter and plug are properly inserted before filling with oil. Then check for leaks. On February 7, I had the same factory service performed. Before I went to check out, I found my car in the parking lot. Sure enough, they’re safe puddle of fresh oil under it. Unbelievable! I advised the service manager Who promptly had somebody else take care of me. The vehicle was ready in 15 minutes. It seems to me that they have a serious systemic training and quality control problem with their mechanics. What are the odds that the exact same thing happened to me twice? There must be other customers experiencing the same problems. The sad thing is that it is so disruptive and time-consuming for them to fix a problem rather than have a quality control process that eliminates problems in the first place. Not to mention that it potentially puts my vehicle and myself and family at risk driving a vehicle that could suddenly Malfunction because of the problem the dealership left for me. Thank goodness that it was not my wife picking up the car either time. And she surely would not have checked for an oil leak the second time. My Palisade is probably the best vehicle I have ever owned. I brag about it to my friends and family. I just need to find a dealership where I can trust the service that I will get. More

Service appointment went off without a problem. We were kept informed of the progress on a regular basis. Employees were very friendly. We were kept informed of the progress on a regular basis. Employees were very friendly. More