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Hyundai of Ft. Myers - Service Center
Fort Myers, FL
2,056 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,056 Reviews of Hyundai of Ft. Myers - Service Center
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October 13, 2018
Service not on par with previous visits Brought my car in for 30,000 mile service. Worked with consultant Max. Agreed to the $389.95 service package which included tire rotation and alignm Brought my car in for 30,000 mile service. Worked with consultant Max. Agreed to the $389.95 service package which included tire rotation and alignment among other things. I was called and told that my tires needed to be replaced and that Obrien could provide new tires. I was also told that I needed to have my air filter replaced. I told Max that I didn’t understand, since I just replaced my air filter three days prior. I told Max that I would not be purchasing new tires from Obrien but would purchase elsewhere. I told him that because they needed replacement I probably did not need a front end alignment or tire rotation and asked for a bill recalculation. He told me that the work had already been started and that it was too late to undo. The work should have never been started until he talked to me about the tires. I also had an issue with my clock that was never fixed. No one likes their service or bill to be padded. Because of my experience, I will never bring my car into O’Brien for service again unless it is for a recall. More
by Judy01
Employees Worked With
Max
September 27, 2018
Best of the best Jose over the past years have always handle any problems I had with any of my vehicles I have purchased six vehicles from o'brain and dont think that Jose over the past years have always handle any problems I had with any of my vehicles I have purchased six vehicles from o'brain and dont think that I will every buy from another dealership jose make sticking with o'brain worth it. Keep up the good work Jose and thanks for all you do. More
by Jupshaw11
Employees Worked With
Jose Delgado
September 16, 2018
Saved money, great service! After getting an $1100+ estimate from a tire place, I took my car into O'Biens for a second opinion. Instead of 4 new tires and a new battery, all I n After getting an $1100+ estimate from a tire place, I took my car into O'Biens for a second opinion. Instead of 4 new tires and a new battery, all I needed was a tire repair and new battery. I was thrilled! More
by Pagayle
Employees Worked With
Robinson
September 16, 2018
5000 mike service using Valet Service The valet service was great. Oil was changed and tested why the door lock has an issue. Was told the car would get a Detail cleaning. Looked good unti The valet service was great. Oil was changed and tested why the door lock has an issue. Was told the car would get a Detail cleaning. Looked good until I looked at the wheels and opened the door to park the car. The wheels were just as dirty as before and the door jams were never cleaned or even wiped off at all. I can not give a 100% satisfaction because of the non attention to details. More
by EKW
Employees Worked With
Frank, Michael Roese
September 04, 2018
Oil change and 5000 mile check Jose Delgado is always does an excellent job whenever we come in for service. Very efficient, courteous, is sure we get whatever we need. He goes ab Jose Delgado is always does an excellent job whenever we come in for service. Very efficient, courteous, is sure we get whatever we need. He goes above and beyond. More
by mkj77777
Employees Worked With
Jose Delgado
September 03, 2018
Professional and Thorough Service Eddie epitomizes the importance of customer service. He is courteous, knowledgeable and thorough in his explanation of services to be provided and pro Eddie epitomizes the importance of customer service. He is courteous, knowledgeable and thorough in his explanation of services to be provided and prompt in keeping me informed of the progress and completion of the scheduled service of my Sonata. More
by Colonel
Employees Worked With
August 30, 2018
Over the top customer service. Jack is a valuable asset to the O'Brien team, he has those qualities that make a great people person. Honesty and integrity coupled with excellent pr Jack is a valuable asset to the O'Brien team, he has those qualities that make a great people person. Honesty and integrity coupled with excellent product knowledge are tantamount in Jack. When I purchased my vehicle, I mistakenly left a couple items in my trade. The next day Jack called me and told me that he had safely secured the items, until I could return and retrieve them. I would argue that it's not the quantity of vehicles sold, but the customer service given that keeps those customers coming back.... More
by Joe Palladini
Employees Worked With
Giacomo "Jack" Asta
August 24, 2018
great, efficient and on-time service Am new to O'Brien auto service; was very satisfied with their on-time service on my 2018 Mazda CX-9. They were courteous and helpful. Would recommend Am new to O'Brien auto service; was very satisfied with their on-time service on my 2018 Mazda CX-9. They were courteous and helpful. Would recommend them to anyone. Hopefully, I will be using them for years to come. More
by Gomar2018
Employees Worked With
Robinson Colon
August 12, 2018
New Tires Jose help me choose my new tires. He gave me a good quote on some less expensive tires, which I appreciate him not trying to fleece me. But then I e Jose help me choose my new tires. He gave me a good quote on some less expensive tires, which I appreciate him not trying to fleece me. But then I explained I wanted GOOD tires and he gave me a great recommendation on some Michelin tires. He has helped me before. He is always fair and honest. I know if he says my car needs something, it needs it and he will let me know if something can wait. I trust him completely! More
by Jeff
Employees Worked With
Jose Delgado
August 08, 2018
My Forrester Best service department in Lee County Florida. couldn't ask for better customer service. they take the time to explain everything and are very knowle Best service department in Lee County Florida. couldn't ask for better customer service. they take the time to explain everything and are very knowledgeable. Best service ever. More
by mbadams
