Hyundai of Ft. Myers - Service Center

I made an appointment for 9:30AM on 3-28-2025 and arrived at 9:20AM to check in for an alignment and oil change. I text the service rep at 3:40PM to ask about the status of my Genesis and never received a re at 9:20AM to check in for an alignment and oil change. I text the service rep at 3:40PM to ask about the status of my Genesis and never received a response. At 5:50 PM I received a call that my vehicle was ready for pickup, that was over 8 1/2 hrs later and was informed they closed in 10 minutes. After expressing my frustration, Taylor agreed to leave the invoice and keys with the sales dept., when I arrived at the sales desk there was no invoice or keys anywhere to be found. Fabio looked everywhere to no avail so made 2 calls at which point Taylor came from the “closed” service dept over to where he was suppose to leave the invoice and keys and told me he waited for me. How in the world would I have known that, it is just another indication that the service dept. needs serious help in all aspects especially communication! In ending, we own 3 Hyundai vehicles and 2 of them haven’t been back to this service dept for just the above reasons and now they just lost the 3rd vehicle, never again. We just bought a new certified vehicle of another brand as we could not deal with this service dept for any possible future warranty work. I spoke with Joe O’Brien as he is a personal friend, about past issues I have had with service and he says it breaks his heart to hear these stories as it was never that way when his name was on the dealership. Jason, digest was the above says and it would be in the best interest of everyone to correct these issues as the sales, finance, and all employees and dept. suffer when one dept. functions like the service dept. Please look at this as constructive criticism as that is how it is meant, “what you may not know about something you can’t fix.” Thank You, Joe More

Mike Pina was an excellent advisor. Speedy attentive service, thank you. In and out fast. Speedy attentive service, thank you. In and out fast. More

Staff was friendly and very helpful. Three service campaigns performed well and in a timely manner. Three service campaigns performed well and in a timely manner. More

Very long wait. I always feel like I’m being taken advantage of. Disappointing to have to be forced to have an oil consumption test. Car is consuming oil. I always feel like I’m being taken advantage of. Disappointing to have to be forced to have an oil consumption test. Car is consuming oil. More

It’s very difficult to schedule the Advantage benefits. Other than that, the service is very good. Other than that, the service is very good. More

Good work but rep said 2 hours, so I chose to wait. .. then it took about 5 hours .. then it took about 5 hours More

5 hours and 40 minutes…. .,,,,need I say more This is not acceptable for a dealership .,,,,need I say more This is not acceptable for a dealership More

Wait 3 hours and the was not touched I need to leave. Went to another dealer and did the same service in 90 min Went to another dealer and did the same service in 90 min More

Michael was so very helpful providing me not only the tire light reset but I was able to get a tune up etc. thank you! tire light reset but I was able to get a tune up etc. thank you! More

Great! Making customers feel as if I was the most important one to take care of! Making customers feel as if I was the most important one to take care of! More