Hyundai of El Paso

Took my vehicle in for an oil change and to check an active check engine light. After their "courtesy check" was informed of several items recommended and was not informed that they did not perform the active check engine light. After their "courtesy check" was informed of several items recommended and was not informed that they did not perform the engine light check I was there for. I instructed them on which items to hold off on and went home to wait for my vehicle. Several hours later, picked up my car and discovered the next day that they performed procedures I told them not to (one of which had already been done a couple months prior at another dealer), did not perform the check engine light check I was there for in the first place, actual charge for the service on Aug 17th was over 800 more than I was quoted, and they informed me that the check engine item was initially going to cost an additional $800. They have not returned my calls, nor responded to Hyundai Corporate directive to contact me. More

I was not happy about the short time I spent with Janet Murray. She was preoccupied and I did not feel she was interested in my car needs or paid attention to what I was saying about the kind of car I need Murray. She was preoccupied and I did not feel she was interested in my car needs or paid attention to what I was saying about the kind of car I needed. I will go elsewhere. More

EXTREMELY BAD CUSTOMER SERVICE SKILLS. NOT HELPFUL AT EXTREMELY BAD CUSTOMER SERVICE SKILLS. NOT HELPFUL AT ALL! WASNT ABLE TO GET IN TOUCH WITH ANYONE ABOUT THE VEHICLE I WAS TRYING TO PURCHASE. EXTREMELY BAD CUSTOMER SERVICE SKILLS. NOT HELPFUL AT ALL! WASNT ABLE TO GET IN TOUCH WITH ANYONE ABOUT THE VEHICLE I WAS TRYING TO PURCHASE. More

Exceptional service! This review is to commend Sean Salem, Service Advisor. Sean is professional, courteous, knowledgeable, and patient in answering questions. He even su This review is to commend Sean Salem, Service Advisor. Sean is professional, courteous, knowledgeable, and patient in answering questions. He even surprised me by having my car washed. Hyundai of El Paso is fortunate to have such an outstanding Service Advisor! Bob P. More

Terrible experience [for the 2nd time] After being told I was approved, being congratulated, signing a whole bunch of paper work and driving home. Salesman calls me and tells me I was never After being told I was approved, being congratulated, signing a whole bunch of paper work and driving home. Salesman calls me and tells me I was never approved and need to return my new car to the dealer. After explaining this entire situation (more details being retained) I still wound up with no car, help, or compensation. 2 times Hyundai of El Paso has wasted my time and effort (any money). Please be cautions and don’t get your hopes up. I will never return. More

bought a new car I drove 4 hours to buy a car here. And I am SO happy I did. Jonathan and everyone at Hyundai of El Paso were very friendly even during a busy sale t I drove 4 hours to buy a car here. And I am SO happy I did. Jonathan and everyone at Hyundai of El Paso were very friendly even during a busy sale that they had going on. I honestly did not think I would be going home in a brand new car. Jonathan was an awesome salesman! He was very knowledgeable, respectful, friendly, and I could tell he really wanted to help me out. I'm very happy with my purchase at Hyundai of El Paso and will be coming here for all of my future purchases and highly recommend them. More

Great Service Marco was very friendly and professional. He was attentive to detail and gave good recommendations on how to keep my car running well so that I do not Marco was very friendly and professional. He was attentive to detail and gave good recommendations on how to keep my car running well so that I do not have problems in the future. Very satisfied with the service and how efficient they were with time. Whenever you need any type of service on your vehicle and want it done with good quality and efficiency then ask for Marco. More

BEST DEALER AND CUSTOMER SERVICE!!! I WANT TO THANK HYUNDAI OF EL PASO FOR THE EXCELLENT CUSTOMER SERVICE. ALL THE STAFF WAS AMAZING ESPECIALLY BEN LESSER VERY PROFESSIONAL. GOT US A G I WANT TO THANK HYUNDAI OF EL PASO FOR THE EXCELLENT CUSTOMER SERVICE. ALL THE STAFF WAS AMAZING ESPECIALLY BEN LESSER VERY PROFESSIONAL. GOT US A GREAT DEAL. DONT WASTE YOUR TIME GO STRAIGHT HERE AND ASK FOR BEN HE IS AMAZING More

Price gouging Email I sent to Hyundai of El Paso: I just wanted to advise you that you all lost a valuable customer and I will never take my vehicles to you all a Email I sent to Hyundai of El Paso: I just wanted to advise you that you all lost a valuable customer and I will never take my vehicles to you all again. My wife took her 2018 Hyundai Elantra Sport for a new tire and was initially quoted $150.00. I thought that was high due to the fact that Discount Tire has the exact tire for $105.00. The convenience of your location to my home and being a regular customer I decided to give you all my business. HUGE mistake, the total jumped to $189.00 the day we decided to get the repair done. I should've just said NO and taken it elsewhere, but being loyal or stupid I had the work done at that price. When my wife picked up the car it miraculously jumped to $214.61. I hope you all are happy with the extra cash you all swindled from me because this will be the last cent you ever get from us. I purchased two vehicles (2018 Elantra/2015 Tucson) from you all and WAS planning on purchasing one this year for my 16 year old daughter. Also, I plan on leaving poor reviews on every website that I can find about your shady business practice. Response: Hi Eric, I recently received your online request and I was hoping you could answer a few questions designed to help me to better assist you. Serving our customers' needs is my highest priority, and I want to be sure that I have addressed your request appropriately. 1. Have you purchased from us before? 2. Will you be taking advantage of our finance options or paying cash? 3. Will you be trading in a vehicle? Please reply back at your earliest convenience. This pretty much sums it up why I will never do business with these people again!!!!!!!!!!!! More

Very unsatisfactory The service has been the worst experience I’ve ever had with any dealership! I have been waiting on my car to be ready for almost 2 months now. I took The service has been the worst experience I’ve ever had with any dealership! I have been waiting on my car to be ready for almost 2 months now. I took my car in again over a week ago and have had no contact as to what the status is. Last time I’ll be purchasing from this dealership! More