Hyundai of El Paso

Service area is really bad. They still have my car and it has been 7 days. No updates on my vehicle. I took it in for them to see what the check engine light was for. I should h They still have my car and it has been 7 days. No updates on my vehicle. I took it in for them to see what the check engine light was for. I should have taken it to AutoZone. When I took my car the a really big bald service rep yelled at me and told me if I did not like their service for me to take my car some where else. I will never buy a car from them again. I will make sure friends and family do not buy from them as well. I was a happy customer for 18 years with them. The new staff there sucks. More

So earlier last week I had gone for an oil change and left. Not to mention that oil change took over 4 hours to do. The following day I opened my trunk to get things out and noticed a tiny light bulb in left. Not to mention that oil change took over 4 hours to do. The following day I opened my trunk to get things out and noticed a tiny light bulb in the trunk. I thought it was strange but thought nothing of it. Fast forward to this week, I had the weird feeling my brake lights weren't turning on. Well...they weren't. They were working fine before I got it serviced. I finally put two and two together that the light bulb found in my trunk was my brake light bulb. As I opened the trunk and compartment for my tail lights, I come to see both bulbs taken off the plug,clearly they've been tampered with since I do not take my car to be serviced anywhere else. Now I'm not auto savvy so I don't mess with anything in my car. I TRUST that the people that service it will look over my vehicle. In this case, whoever serviced my car took out my brake light bulbs, even removed one and let my car go back to me unsafe to drive on the street. I went driving at night with no brake lights. I could have caused an accident or been pulled over. So be careful getting your car serviced...even from big name dealerships. Something shady happened and I am not going back to have my car serviced there. Thankfully I went to ANOTHER DEALERSHIP (Cadillac) to have them fix my taillights after Hyundai dropped the ball. They did a great job of fixing up the mess Hyundai's service team left me with.I know it may sound ridiculous but check your car from time to time especially if it's serviced at Hyundai. This was not the first time I've had an issue with them. I had even contacted their service people about my brake lights and told they would get back to me. They never did. If the service is like this...my next car is not going to be a Hyundai. More

Serviced Nov 1, 2021.Service advisor who was disrespectful when continuing to talk back and tried to talk down to me. Hyndai good vehicles but their service is always bad.Waited over 4hrs for oi disrespectful when continuing to talk back and tried to talk down to me. Hyndai good vehicles but their service is always bad.Waited over 4hrs for oil change and their multi insp not done told it was but no documentation of what was checked, only tire pressure.This is why I will not buy another Hyundai. More

Service time is 2+ weeks. I'm taking my car to Las Cruces instead. They will take 90 minutes and do the service the same day. Also they have been charging me $10 extra a month for gap insurance. Cruces instead. They will take 90 minutes and do the service the same day. Also they have been charging me $10 extra a month for gap insurance. I have a commercial insurance policy that includes gap insurance. I've contacted Michelle Arellano about this more than once and nothing has changed. It's been over a year. More

MARY WOODART refuses to send the check to Hyundai financing. I bought a car with a warranty service and the next day I cancelled the service, for which I paid 1560 dollars. It’s taking more than a mo financing. I bought a car with a warranty service and the next day I cancelled the service, for which I paid 1560 dollars. It’s taking more than a month for them to return the check. MARY WOODART, the cancellation specialist, keeps delaying to send the check to my bank. This is a FRAUD. I WILL BE CONTACTING MY LAWYER. I will be also contacting the headquarters as well. I will never buy from this sleazy business. All they’ve done throughout my time buying the car was lying and making empty promises. More

Hyundai of El Paso has got to be one of the worst experiences I've had in terms of purchasing a vehicle. Our salesman, Juan Carlos, was bitter and very pushy with the processing, on top of that rude experiences I've had in terms of purchasing a vehicle. Our salesman, Juan Carlos, was bitter and very pushy with the processing, on top of that rude to my grandmother. I recently went in to get my car checked and the mechanics did not even bother to take a look after I told them that the wrench indicator was on (meaning it required services) and ended up breaking down on me. The manager, David, has got to be one of the most heartless managers I have ever come into contact with, as well as the GM Carlos. I will never be conducting business here again. Leeser must be proud of what a horrible business his payroll employees are running. More

Sean is my Genesis service expert. He’s always very responsive, attentive, and so professional. Never any issues with regular service or inquiries we have. responsive, attentive, and so professional. Never any issues with regular service or inquiries we have. More

I went to Hyundai of El Paso Service to get an oil change and state inspection. My Service Advisor Khalil mentioned everything came out good with no issues to report. As I arrived home, I noticed my rear and state inspection. My Service Advisor Khalil mentioned everything came out good with no issues to report. As I arrived home, I noticed my rear passenger window was rolled down a little. I checked it further and noticed someone placed a piece of cardboard to try and hold it up. I immediately called Khalil back to see why I wasn't informed of the window regulator being broken. Khalil himself wasn't informed. Khalil talked to the Tech who mentioned their team rolls down the windows a little to spray the inside of the cars with disinfectant. He further stated the tech couldn't roll the window back up as the regulator broke and so he put a cardboard to keep it up but because he was overwhelmed forgot to mention it to the Service Advisor. Khalil mentioned Tommy DeArman (Director) offered to pay for the labor but would not pay for the part which is about $300.00. This is without a doubt unacceptable service. I understand regulators break but it didn't break on my watch and Hyundai should have some class and not act like a small shop and use cardboard to try and hide the issue. I will also add this Hyundai is 1 of 3 Hyundai's my family owns. However if this is the kind of service we will receive, we will no longer purchase another vehicle from Hyundai or use your Service Center as well. This is beyond unprofessional and disrespectful. If I could give 0 stars, I would! More

Took my vehicle in for an oil change and to check an active check engine light. After their "courtesy check" was informed of several items recommended and was not informed that they did not perform the active check engine light. After their "courtesy check" was informed of several items recommended and was not informed that they did not perform the engine light check I was there for. I instructed them on which items to hold off on and went home to wait for my vehicle. Several hours later, picked up my car and discovered the next day that they performed procedures I told them not to (one of which had already been done a couple months prior at another dealer), did not perform the check engine light check I was there for in the first place, actual charge for the service on Aug 17th was over 800 more than I was quoted, and they informed me that the check engine item was initially going to cost an additional $800. They have not returned my calls, nor responded to Hyundai Corporate directive to contact me. More

I was not happy about the short time I spent with Janet Murray. She was preoccupied and I did not feel she was interested in my car needs or paid attention to what I was saying about the kind of car I need Murray. She was preoccupied and I did not feel she was interested in my car needs or paid attention to what I was saying about the kind of car I needed. I will go elsewhere. More