Hyundai of El Paso

my great experience at hyundai This was a great experience for me in buying my car the staff and my salesperson , Alan Garcia was very friendly and helpful. He made me feel comforta This was a great experience for me in buying my car the staff and my salesperson , Alan Garcia was very friendly and helpful. He made me feel comfortable talking to him and and seemed very friendly. I was very pleased with the service he gave he gave me his phone number and told me to not hesitate and call him for whatever question I had. I will recomend this dealership as well as my salesman to any of my closest friends. More

Exceeded expectations Have gotten 4 vehicles here and will be returning for a 5th. Great customer service. Loved customer service made us feel welcome and was a pleasant ex Have gotten 4 vehicles here and will be returning for a 5th. Great customer service. Loved customer service made us feel welcome and was a pleasant experience. More

Great I would put other peoples names i just don't remember their names. I do remember when i would go get my 2002 Elantra serviced there was a Lady service I would put other peoples names i just don't remember their names. I do remember when i would go get my 2002 Elantra serviced there was a Lady service writter who use too take care of me. It was about 9 yrs back... Very nice Lady. More

GREAT SERVICE ME AND MY HUSBAND ARE VERY SATISFIED WITH THE HELP OF THE STAFF SPECIALLY THANKS TO THE SALES REPRESENTATIVE ALAN GARCIA HE ANSWERED ALL OF OUR QUESTI ME AND MY HUSBAND ARE VERY SATISFIED WITH THE HELP OF THE STAFF SPECIALLY THANKS TO THE SALES REPRESENTATIVE ALAN GARCIA HE ANSWERED ALL OF OUR QUESTIONS FINANCIALLY AND ABOUT THE CAR, WE APPRECIATED IT A LOT, THANKS More

Awesome Job! My visit to Hyundai El Paso was very pleasant. For starters as soon as my son and I got there Rene Sanchez our sales person greeted us with a friendly My visit to Hyundai El Paso was very pleasant. For starters as soon as my son and I got there Rene Sanchez our sales person greeted us with a friendly smile right there and there I started to feel good about my visit. He asked me what kind of vehicle I was interested in buying and from there he started showing me all the Santa Fe vehicles he could find. Him being very friendly I felt very comfortable being there. I don't want to make this very long but also I would like to say that also the person that helped me with signing the contract (sorry I don't remember his name, but please don't tell him that) was very friendly too and explained everything about the numbers in a way that I could understand. I want to thank everybody there at the dealership. Keep up the good work! More

Amazing customer service. Janet took care of us as if we were family thank you Janet. I will definitely recommend anyone that wishes to buy a vehicle and send them Janet's way. Janet took care of us as if we were family thank you Janet. I will definitely recommend anyone that wishes to buy a vehicle and send them Janet's way. She was recommended to and they were not wrong about her she goes above and beyond and makes sure everything goes well. Thank you. More

Sold some lies with no follow up I purchased a used vehicle from this company based on the answers from my sales person (Edgar Castillo) provided me when I inquired about the car I wa I purchased a used vehicle from this company based on the answers from my sales person (Edgar Castillo) provided me when I inquired about the car I was interested in. However, I am now learning that some things Edgar Castillo shared were false. For example, I asked if the service department can check if the trunk was broken. It was slamming down hard and slipping down when up. He said that he asked them and they told him that's how it was. I later went to a specialty dealer and they said that it wasn't normal and it was one of two things: the latch functionality is sticky from corrosion and/or dirt or the cable that leads back to the interior release may be stretched or frayed. They couldn’t tell me for sure unless I paid. He (Edgar) also shared that the XM radio on the car had a lifetime subscription. However, I continue to get notices that it's due for expiration as of today. Lastly, I was told that I would get copies of everything that I signed when I bought the car. That has yet to happen. I've gone to the store twice and called in. After being transferred to my sales agent he said he'd mail me the documents. That was on June 26th. I still haven't received them. Edgar said they'd call me to pick up my plates (at which time they would put them on). That didn’t happen. Fortunately, a lady on the new side saw me struggling to apply my new license plates and offered to help with one, but together we couldn’t figure how to apply the second- (her name was Janet Murray- and she encouraged me to reach out to the Manager after I shared with her some of my negative experiences. She was kind and I walked away from that conversation feeling like if I took her advice the company would help or at least follow up- I was wrong, but I appreciate her effort.) With all of the lies, and lack of follow up I feel that this interaction should be recorded to help others know what I experienced. I would not write this if someone would have just done me the courtesy of calling back and hearing me out. My salesperson that I have reached out to and sold me the car and the false information is Edgar (Squiggy) Castillo. I have reached out and asked a Manager to call me with no success. A man by the name of Jorge Acosta called the week of 8/1/17 saying he received my online inquiry about interest in a car. My interest wasn't in buying another car but getting some answers surrounding the one I recently bought. The second time he called, we were either disconnected or he hung up after I requested speaking to Manager. To date, no one has followed up with me. This is why people don't trust Sales people and at this point I expect nothing. I'm holding my breath to uncover what else is wrong with the car that Edgar may have not disclosed. More

Awesome!! Would recommend a Hyundai, excellent vehicles. Awesome sales staff and financing. Staff where you have service done, must work on their customer Would recommend a Hyundai, excellent vehicles. Awesome sales staff and financing. Staff where you have service done, must work on their customer service skills, and promptness in signing in customers to get vehicles serviced. More

Quick and Painless My purchase was done very quickly and I got a fair deal. That is what I wanted. Steven Sanders was a great salesman!!! Sergio helped me with the pa My purchase was done very quickly and I got a fair deal. That is what I wanted. Steven Sanders was a great salesman!!! Sergio helped me with the paperwork and he was great also!!! More

hyundaicxsurvey.com Was very pleased with my salesman, David. He did everything to make sure to get the right car at the right price. I have never owned a Hyundai before Was very pleased with my salesman, David. He did everything to make sure to get the right car at the right price. I have never owned a Hyundai before and it is already my favorite car ever! More