Hyundai of El Paso

We shopped regionally since we wanted a specific model, trim package, and color and everyone's inventory was thin. Finally spotted the car we wanted on the El Paso website, in transit to them. Tried to loo trim package, and color and everyone's inventory was thin. Finally spotted the car we wanted on the El Paso website, in transit to them. Tried to look at its window sticker but that feature of their website does not work. Called and someone emailed the sticker to us. We then placed a deposit on the vehicle to reserve it when it arrived. It came in several days early; we got the call on a Saturday morning and were pressured to come in the same day. Since we don't live in El Paso and hadn't moved the funds we'd need to pay for the car into the right bank account, we said no and made an appointment for the next business day. We put our dog in daycare, had to pick him up by 7 pm which should have been an easy deadline to meet. But when we arrived at 1 pm nobody was expecting us and the car was not on the main lot. We were assigned to a salesman who knew nothing about our arrangement or the deposit we had paid. He found the car on a satellite lot and drove us there to inspect it. It was the right car but had not been checked in to their inventory, the accessories had not been installed, it hadn't been washed or gassed up. The salesman drove us back to the main lot to do the paperwork, where we spent the next several hours waiting for we were not always sure what. By the time the paperwork was done and the car was ready to go it was after 4 pm and time to pick up our dog was getting short. They gave us only one key fob, keeping the second one as a hostage until we provided proof of insurance. Just before we drove away, the general manager came and gave us a copy of a survey we would be receiving from Hyundai, which included their SUGGESTED ANSWERS that they wanted us to give saying how wonderful they were. Insult to injury. By the time we drove to Carmax and sold our trade-in (for more than TWICE as much as El Paso Hyundai offered) it was dark and we were too late to pick up our dog so he had to spend the night at the boarding facility. The next day we provided proof of insurance but were told they would not send the key fob until they got the license plate and could send them together. We objected strongly and they relented and sent it Fedex but only after we said in writing that they were not responsible if it was lost or stolen en route. We received the title from our state DMV about two weeks later, but no license plate. Waited and waited, watching the days tick away to when our temporary tag was going to expire. When there was only a week left we called them and learned they had been sitting on our plate for more than a month without telling us or sending it to us. Why the DMV could not have sent it to us directly remains a mystery. They Fedexed the plate, but only after we once again said we wouldn't hold them responsible if it was lost or stolen. After we finally had everything in hand - vehicle, keys, title, license plate - we went to fill out the Hyundai survey only to discover that it had expired. This was the worst car-buying experience we've ever had. Luckily we have a different dealer where we live so we don't have to ever go back to El Paso for service. We will certainly never be setting foot in that dealership again. More

If you need service, you will be sorely disappointed. Everything takes at least an entire day, with or without an appointment. The service advisors are rude and cannot answer simple questions. I bought a Everything takes at least an entire day, with or without an appointment. The service advisors are rude and cannot answer simple questions. I bought a brand new Genesis sixteen months ago, and they have not had a loaner any of the three times I was there. Now there is an engine code on the dash that will take THREE days to diagnose with an appointment (five without). This is my third car purchased there, but it will be my last. More

Had to check if my Genesis GV70 rear speakers were working properly. After 4 days I finally made contact and they said all was ok. They never had contacted me for updates. Finally they stated the woul working properly. After 4 days I finally made contact and they said all was ok. They never had contacted me for updates. Finally they stated the would bring vehi le to my house and would call me. They haven't as of this posting. I have had the 2023 genesis for 6 weeks. If this is a sample of their service department it is horrible.. Of all the service departments i have dealt with over 50 years this is absolutely the worst. Genesis and Hyundai should get on their backs to improve that operation. If i would have known i would have bought a Cadillac More

The service department is horrendous. We were quoted two hours for our vehicle, we did not stick around since last time it took over three hours for a simple oil change, even with an appo We were quoted two hours for our vehicle, we did not stick around since last time it took over three hours for a simple oil change, even with an appointment. We were not making that mistake again with a newborn! We stayed close & returned two hours later to find they had not even started on our vehicle since we did not wait in the lobby. It is a shame this is the only Hyundai in El Paso. More

Scheduled an appointment a month in advance for a recall item on my vehicle. I got a call the day before confirming my appointment. The day of the appointment, after a 2 hour wait, I was told they didn't item on my vehicle. I got a call the day before confirming my appointment. The day of the appointment, after a 2 hour wait, I was told they didn't have the part and I would have to reschedule. More

Love to sell you a car but after the fact service is a joke, my Santa Fe is using 1.5 quarts of oil every thousand miles and Vergal the service manager told me every car uses oil..... I am now 8000 in joke, my Santa Fe is using 1.5 quarts of oil every thousand miles and Vergal the service manager told me every car uses oil..... I am now 8000 in to an oil consumption test and I am out 9 quarts of oil.. You just can't drive in you need an appointment to get any thing done here.... More

The worst ever! !! Bought a brand new 2022 and it already needs service. It took 3 weeks to get an appointment and now it's been here for 3 weeks and they still have !! Bought a brand new 2022 and it already needs service. It took 3 weeks to get an appointment and now it's been here for 3 weeks and they still have not even looked at the car!! Have called left messages and no returned calls. I had to personally come to the service department to find out my car hasn't even been looked at. They couldn't even provide an estimate if how much longer they will have my car. So I still have to continue borrowing a vehicle from someone else. More

The service department managers suck. .. been having problem with oil consumption on my 2018 Santa Fe sport with 79955 miles on it, I have to take to the dealer so they can check the leve .. been having problem with oil consumption on my 2018 Santa Fe sport with 79955 miles on it, I have to take to the dealer so they can check the level,, everytime I go it is another game... Today they were to busy to check the level of my oil and said I needed to comeback..... What a freaking joke...... Will NEVER EVER BUY FROM THEM AGAIN!!! More

After 6 weeks from the order date, the manager called saying that I needed to pick up my new car that same day or it was going to be put up for sale.I spent 7.5 hours at the dealership. I got the car but saying that I needed to pick up my new car that same day or it was going to be put up for sale.I spent 7.5 hours at the dealership. I got the car but it’s not ready yet. The State inspection couldn’t be done, they didn’t wash it either. They asked me to take it back during the week for the inspection to be completed; but they said that I couldn’t get another car in the meantime. I was only offered an apology. I thought that buying a new car was going to be a happy experience. It was one of the worst. More

Worst Service Department! Brand new Santa Fe died after five days of use! We had no communication whatsoever for THREE days! We’ve left messages, been transferred to managers Brand new Santa Fe died after five days of use! We had no communication whatsoever for THREE days! We’ve left messages, been transferred to managers and didn’t talk to a person for 3 days! They love getting $ from your purchase but don’t care to help or communicate after that! Go elsewhere! More