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Hyundai of El Paso
El Paso, TX
1,276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,276 reviews
September 24, 2023
First, I took vehicle for a simple recall and state inspection, I was informed my car would not pass inspection unless I got new brakes and rotors. We paid about $650 for this to pass inspection. Then inspection, I was informed my car would not pass inspection unless I got new brakes and rotors. We paid about $650 for this to pass inspection. Then I picked up my car a week later, only to hear a thumping noise coming from the front engine bay. We returned our vehicle to have the thumping noise fixed because it didn't feel safe or right. The service advisor assigned, Khahlil Williams, took about three weeks to send one text message informing us that repairs would be about $2800 + tax to fix bad struts and control arms. During the three weeks Khahlil was "working" on my car we had been trying to call him, text him but he never returned our call until that one famous text message with the outrageous quote. I didn't understand why I had to pay for something that started after I bought "new brakes and rotors". I finally called and demanded to speak to a Nathan Steven's (Service Manager) and explained to him from the beginning the issues with communication from Khahlil but most importantly that I didn't think it was right that I was being quoted for something that started after I paid so much money for "new brakes and rotors". I never suspected prior to going to Hyundai that my vehicle needed brakes as I had never heard any noises but they are the "experts". I asked Nathan to double check Khahlil's work because if he would tell me the same thing then I needed to know if he thought my vehicle was safe to drive because literally my life and my children's were in their hands. He said he would look into it and call me back. No call backs from Nathan either... I had my husband call him and finally days after he was supposed to call me my husband finally got a hold of him on his phone. Nathan informed my husband that the car was in fact needing new suspension parts and the most he would do is give us a discount and suggested we look into purchasing a new car instead! By this time I was getting frustrated thinking my car was just sitting there with nothing being done so I told my husband to just go and pick up the vehicle. When my husband picked up the car, Khahlil had the audacity to try and charge another $90 for doing nothing to the vehicle. Once home, he looked for himself because it was still making thumping noise and to his surprise all the lug nuts on front driver side tire were completely loose, he was able to unscrew them with his hand! I am livid that they would return a car like this to anyone because we could have ALL died at one point or another! I horrified that small evil people like this exist and that consumers like us have to pay for these types of mistakes! An accident will happen soon if someone like Carlos Tirado doesn't do something about this type of business that they are running back there unless this type of shaddy behavior comes from the top! My husband tighten the lug nuts and no more thumping and he also noticed that the rotors they were supposed to have "replaced" were my original rotors! I paid $650 something for What?! This is HORRIBLE AND DANGEROUS place to buy or even take your vehicle to. If you buy a vehicle there chances are you will have to get it serviced there but please please think twice because your life depends on it! More
by Bryan L
Employees Worked With
Kahlil Williams , Nathan Stevens
August 07, 2023
I don't usually take time to do reviews, but this place deserves a 0 start. Please DO NOT take your car to this place. Save your money. They kept my car for over two months and couldn't find the issue. The deserves a 0 start. Please DO NOT take your car to this place. Save your money. They kept my car for over two months and couldn't find the issue. They charged me $500 for a diagnostic and for changing a $15 sensor. Ultimately, they told me that I needed to replace the ABS, which was over $3.000. Customer service is horrible. What angers me is that they told me the engineers found the issue, and that was it. I didn't believe those unprofessional liars and took my car to AV Automotives (3736 N. Zaragoza). The issue with my car was the power brake booster and the master cylinder. More
by jb
Employees Worked With
Chuy
April 24, 2023
Their service department is a joke they ask you to make an appointment and then they want to keep the car for 3-5 days just to diagnose the vehicle. an appointment and then they want to keep the car for 3-5 days just to diagnose the vehicle. More
by mariogg75
Employees Worked With
None
April 23, 2023
We shopped regionally since we wanted a specific model, trim package, and color and everyone's inventory was thin. Finally spotted the car we wanted on the El Paso website, in transit to them. Tried to loo trim package, and color and everyone's inventory was thin. Finally spotted the car we wanted on the El Paso website, in transit to them. Tried to look at its window sticker but that feature of their website does not work. Called and someone emailed the sticker to us. We then placed a deposit on the vehicle to reserve it when it arrived. It came in several days early; we got the call on a Saturday morning and were pressured to come in the same day. Since we don't live in El Paso and hadn't moved the funds we'd need to pay for the car into the right bank account, we said no and made an appointment for the next business day. We put our dog in daycare, had to pick him up by 7 pm which should have been an easy deadline to meet. But when we arrived at 1 pm nobody was expecting us and the car was not on the main lot. We were assigned to a salesman who knew nothing about our arrangement or the deposit we had paid. He found the car on a satellite lot and drove us there to inspect it. It was the right car but had not been checked in to their inventory, the accessories had not been installed, it hadn't been washed or gassed up. The salesman drove us back to the main lot to do the paperwork, where we spent the next several hours waiting for we were not always sure what. By the time the paperwork was done and the car was ready to go it was after 4 pm and time to pick up our dog was getting short. They gave us only one key fob, keeping the second one as a hostage until we provided proof of insurance. Just before we drove away, the general manager came and gave us a copy of a survey we would be receiving from Hyundai, which included their SUGGESTED ANSWERS that they wanted us to give saying how wonderful they were. Insult to injury. By the time we drove to Carmax and sold our trade-in (for more than TWICE as much as El Paso Hyundai offered) it was dark and we were too late to pick up our dog so he had to spend the night at the boarding facility. The next day we provided proof of insurance but were told they would not send the key fob until they got the license plate and could send them together. We objected strongly and they relented and sent it Fedex but only after we said in writing that they were not responsible if it was lost or stolen en route. We received the title from our state DMV about two weeks later, but no license plate. Waited and waited, watching the days tick away to when our temporary tag was going to expire. When there was only a week left we called them and learned they had been sitting on our plate for more than a month without telling us or sending it to us. Why the DMV could not have sent it to us directly remains a mystery. They Fedexed the plate, but only after we once again said we wouldn't hold them responsible if it was lost or stolen. After we finally had everything in hand - vehicle, keys, title, license plate - we went to fill out the Hyundai survey only to discover that it had expired. This was the worst car-buying experience we've ever had. Luckily we have a different dealer where we live so we don't have to ever go back to El Paso for service. We will certainly never be setting foot in that dealership again. More
by Dusty
Employees Worked With
Luis Carlos Flores, Jesus Moreno
April 14, 2023
If you need service, you will be sorely disappointed. Everything takes at least an entire day, with or without an appointment. The service advisors are rude and cannot answer simple questions. I bought a Everything takes at least an entire day, with or without an appointment. The service advisors are rude and cannot answer simple questions. I bought a brand new Genesis sixteen months ago, and they have not had a loaner any of the three times I was there. Now there is an engine code on the dash that will take THREE days to diagnose with an appointment (five without). This is my third car purchased there, but it will be my last. More
by MB
Employees Worked With
Unknown
March 23, 2023
Had to check if my Genesis GV70 rear speakers were working properly. After 4 days I finally made contact and they said all was ok. They never had contacted me for updates. Finally they stated the woul working properly. After 4 days I finally made contact and they said all was ok. They never had contacted me for updates. Finally they stated the would bring vehi le to my house and would call me. They haven't as of this posting. I have had the 2023 genesis for 6 weeks. If this is a sample of their service department it is horrible.. Of all the service departments i have dealt with over 50 years this is absolutely the worst. Genesis and Hyundai should get on their backs to improve that operation. If i would have known i would have bought a Cadillac More
by mhidalgo1
Employees Worked With
Steve
March 22, 2023
The service department is horrendous. We were quoted two hours for our vehicle, we did not stick around since last time it took over three hours for a simple oil change, even with an appo We were quoted two hours for our vehicle, we did not stick around since last time it took over three hours for a simple oil change, even with an appointment. We were not making that mistake again with a newborn! We stayed close & returned two hours later to find they had not even started on our vehicle since we did not wait in the lobby. It is a shame this is the only Hyundai in El Paso. More
by LW
Employees Worked With
Virgil Esquivel
October 12, 2022
Scheduled an appointment a month in advance for a recall item on my vehicle. I got a call the day before confirming my appointment. The day of the appointment, after a 2 hour wait, I was told they didn't item on my vehicle. I got a call the day before confirming my appointment. The day of the appointment, after a 2 hour wait, I was told they didn't have the part and I would have to reschedule. More
by sofia
Employees Worked With
Sam Clark
October 06, 2022
Love to sell you a car but after the fact service is a joke, my Santa Fe is using 1.5 quarts of oil every thousand miles and Vergal the service manager told me every car uses oil..... I am now 8000 in joke, my Santa Fe is using 1.5 quarts of oil every thousand miles and Vergal the service manager told me every car uses oil..... I am now 8000 in to an oil consumption test and I am out 9 quarts of oil.. You just can't drive in you need an appointment to get any thing done here.... More
by wine721
Employees Worked With
Virgil the service manager
September 23, 2022
The worst ever! !! Bought a brand new 2022 and it already needs service. It took 3 weeks to get an appointment and now it's been here for 3 weeks and they still have !! Bought a brand new 2022 and it already needs service. It took 3 weeks to get an appointment and now it's been here for 3 weeks and they still have not even looked at the car!! Have called left messages and no returned calls. I had to personally come to the service department to find out my car hasn't even been looked at. They couldn't even provide an estimate if how much longer they will have my car. So I still have to continue borrowing a vehicle from someone else. More
by marthatx35
Employees Worked With
Rick
