Hyundai of El Paso

Extremely poor service and communication. I called Service with concerns about my 2017 Sonata plug-in hybrid battery. The battery had been degrading slowly over time as expected (losing about I called Service with concerns about my 2017 Sonata plug-in hybrid battery. The battery had been degrading slowly over time as expected (losing about 1 electric mile per year) then suddenly began degrading extremely quickly (losing 1 electric mile per month!) I worked with Steven Sanders. He told me to bring the car in (even though when I tried to schedule they kept telling me I didn't need an appointment). He was not familiar with normal vs abnormal battery degradation, and misquoted my vehicle warranty (specifically regarding plug-in hybrid battery life). They insisted that this sudden loss of battery capacity was normal and that the warranty didn't apply (even though the warranty clearly states that, while all batteries slowly degrade over time, the battery would be replaced when it drops to 70% of original capacity). When I pointed this out he stopped answering my calls/texts. He/They kept my vehicle several days to tell me this (which could have been accomplished with a phone call rather than having to drop the car off) AND they never performed the regularly scheduled maintenance which I had also requested. I still don't have an answer re: what is going on with my battery, why it can't be replaced as per warranty, and I keep getting reminders to bring the vehicle in for servicing. More

I have been a loyal customer of Hyundai of El Paso for many years, With my family and I having purchased a total of 12 vehicles from them, primarily due to the allure of what is advertised as 'America's b many years, With my family and I having purchased a total of 12 vehicles from them, primarily due to the allure of what is advertised as 'America's best warranty.' Regrettably, my recent experience with this dealership has left me profoundly disappointed. In my opinion, the owner of Hyundai of El Paso, Oscar Lesser, and the General Manager, Carlos Tirado, should be deeply concerned about the reputation of their dealership. Moreover, the Service Manager, Tom DeArman, should share in this concern. It is disheartening to witness a dealership, entrusted with upholding the standards of the Hyundai brand, fail to stand by its products and warranties. One particularly egregious issue revolves around the Theta engine, commonly found in Hyundai Santa Fe Sport vehicles sold by this dealership. This engine has a troubling history of production-related problems, leading to a class-action lawsuit against Hyundai. My ordeal began when my vehicle's engine abruptly ceased functioning while I was traveling at highway speeds on Spur 601. I consider myself fortunate that it did not result in a dangerous situation, but this incident marked just the beginning of my troubles. The warranty claim process proved to be an exercise in frustration. Attempts to gather information over the phone were met with stonewalling, leaving me on hold for an exasperating 45 minutes before I decided to drive to the dealership while still on hold. Upon my arrival, I was informed that my engine had indeed seized. I provided documented proof of two years of regular oil changes using full synthetic oil. Astonishingly, the dealership denied my warranty claim, citing 'exceptional maintenance neglect.' This decision felt like a blatant attempt to evade their warranty obligations and was deeply disappointing. It came to my attention that the dealership had inaccurately entered my vehicle's mileage in the request for warranty coverage. This falsification was entered into the system and submitted for review. When I brought this issue to the attention of the Service Manager, Tom DeArman, he stated that mileage has no bearing on a decision related to warranty coverage. This raises concerns about the transparency and integrity of the dealership's practices. Entered milage was 115,223 with the actual being 72,795. A major discrepancy. My trust in Hyundai's promise of a dependable warranty has been irrevocably shattered by my experience with Hyundai of El Paso. I strongly advise potential customers to exercise caution and avoid this dealership at all costs. The behavior of its owner, general manager, and service manager has left me disheartened and questioning the integrity of their operation. Don't waste your hard-earned money here; there are more reliable options available. Oscar Leesers Hyundai of El paso is profit over people and safety. Stay far away. More

First, I took vehicle for a simple recall and state inspection, I was informed my car would not pass inspection unless I got new brakes and rotors. We paid about $650 for this to pass inspection. Then inspection, I was informed my car would not pass inspection unless I got new brakes and rotors. We paid about $650 for this to pass inspection. Then I picked up my car a week later, only to hear a thumping noise coming from the front engine bay. We returned our vehicle to have the thumping noise fixed because it didn't feel safe or right. The service advisor assigned, Khahlil Williams, took about three weeks to send one text message informing us that repairs would be about $2800 + tax to fix bad struts and control arms. During the three weeks Khahlil was "working" on my car we had been trying to call him, text him but he never returned our call until that one famous text message with the outrageous quote. I didn't understand why I had to pay for something that started after I bought "new brakes and rotors". I finally called and demanded to speak to a Nathan Steven's (Service Manager) and explained to him from the beginning the issues with communication from Khahlil but most importantly that I didn't think it was right that I was being quoted for something that started after I paid so much money for "new brakes and rotors". I never suspected prior to going to Hyundai that my vehicle needed brakes as I had never heard any noises but they are the "experts". I asked Nathan to double check Khahlil's work because if he would tell me the same thing then I needed to know if he thought my vehicle was safe to drive because literally my life and my children's were in their hands. He said he would look into it and call me back. No call backs from Nathan either... I had my husband call him and finally days after he was supposed to call me my husband finally got a hold of him on his phone. Nathan informed my husband that the car was in fact needing new suspension parts and the most he would do is give us a discount and suggested we look into purchasing a new car instead! By this time I was getting frustrated thinking my car was just sitting there with nothing being done so I told my husband to just go and pick up the vehicle. When my husband picked up the car, Khahlil had the audacity to try and charge another $90 for doing nothing to the vehicle. Once home, he looked for himself because it was still making thumping noise and to his surprise all the lug nuts on front driver side tire were completely loose, he was able to unscrew them with his hand! I am livid that they would return a car like this to anyone because we could have ALL died at one point or another! I horrified that small evil people like this exist and that consumers like us have to pay for these types of mistakes! An accident will happen soon if someone like Carlos Tirado doesn't do something about this type of business that they are running back there unless this type of shaddy behavior comes from the top! My husband tighten the lug nuts and no more thumping and he also noticed that the rotors they were supposed to have "replaced" were my original rotors! I paid $650 something for What?! This is HORRIBLE AND DANGEROUS place to buy or even take your vehicle to. If you buy a vehicle there chances are you will have to get it serviced there but please please think twice because your life depends on it! More

I don't usually take time to do reviews, but this place deserves a 0 start. Please DO NOT take your car to this place. Save your money. They kept my car for over two months and couldn't find the issue. The deserves a 0 start. Please DO NOT take your car to this place. Save your money. They kept my car for over two months and couldn't find the issue. They charged me $500 for a diagnostic and for changing a $15 sensor. Ultimately, they told me that I needed to replace the ABS, which was over $3.000. Customer service is horrible. What angers me is that they told me the engineers found the issue, and that was it. I didn't believe those unprofessional liars and took my car to AV Automotives (3736 N. Zaragoza). The issue with my car was the power brake booster and the master cylinder. More