Hyundai of Dundalk - Service Center

Another Good Visit Not much to add from previous reviews but the people at Thomson have treated me well every time I have been there and they get me out quickly. The ser Not much to add from previous reviews but the people at Thomson have treated me well every time I have been there and they get me out quickly. The service is great and the people are even better More

Service Had my rear brakes down. I received Service that was timely, priced reasonable and exceptional as always. I will return for service on my car. Had my rear brakes down. I received Service that was timely, priced reasonable and exceptional as always. I will return for service on my car. More

Bad tires I had a problem with my tires when I went in for routine rotation the tires after 2 years were shot Mike Weatherman and Courtey did everything to help I had a problem with my tires when I went in for routine rotation the tires after 2 years were shot Mike Weatherman and Courtey did everything to help me out we went through the general manager Joe Lyons in which he took care of the problem no hassle they all were great I now have new tires and very satisfied I would highly recommend going back More

Sales Guys Here are Good, Service Guys are Not When we drove the car off the lot the tire pressure in all tires was low, which I found out later was normal. I am new to the tire pressure monitor t When we drove the car off the lot the tire pressure in all tires was low, which I found out later was normal. I am new to the tire pressure monitor the car has so I wasn't checking it regularly, but did notice that the right front was down from 28 to 25 within a day, and fell below 23 the next day, prompting the system to issue a warning. I filled the tires to the recommended 33 psi, but the next morning the right front was down to 13 and I had to fill it before I brought the car in for the Zurich treatment we purchased. I advised my salesman James of the tire issues we had had since purchasing the car and asked service to take a look at it when we brought it in at 9am for our Zurich treatment.. We were supposed to get a call from service by 12pm to come get the car. I called Service at 12:40 and was told that the car was ready. Upon arrival I was told that the right front tire had a hex bolt in the inner edge too close to the sidewall to be plugged, and that a new tire needed to be ordered. Service Manager Tom told me he could order a new tire and I asked what I was going to do for a vehicle in the meantime. He told me "you've been driving this one with no problem, just bring it back tomorrow when we get the tire in." That's right, the service manager suggested I drive a car out of his shop with a bolt stuck in the sidewall that would cause a flat in a matter of hours, and could cause a blowout while I was driving it. I have never heard a service technician recommend driving a vehicle in such a condition. He kind of laughed it off as no big deal... He then told me he would get me a price for the tire and let me know when it came in, and got someone to arrange a loaner vehicle for me since I wouldn't drive my car in that condition. When I told him that sales had offered to at least help cover the cost based on the history of that tire having low pressure since day one he said he knew nothing about that. I know for a fact that James had spoken to him about it, and Sales Manager Dave Gruber eventually took care of the cost, which I greatly appreciate, and which I told him definitely earned the sales department a return customer. The next day we expected an early call from Service since we were told the tire came in the previous evening, but I ended up having to call them to check on the car at around noon. After I spoke to someone who told me it was ready, I got a call from Tom and then 2 other service reps to let me know it was ready. I was able to pick it up on the way to my son's little league game at around 5:15 that evening. When I got there we had to wait 5 minutes for anyone from service to bee seen in the office. Once I spoke to a rep they had difficulty finding my bill and keys. Once they found the keys I was told the car was just outside the service bay, even though I said I had parked right there and didn't see it there. After walking to where I was told the car "should be" I found it was not there and returned to the office. The rep walked with me to the side lot and around back to look for it, using the key fob ti attempt to locate it - no luck. After walking back to the office we got another rep who said he would go find it. While we were outside Tom came and told us that the car was parked on the other side of the dealership (the Mazda side) because there was no room on the service side. My son and I walked over to that side and the car wasn't there. In fact the last rep who went looking for it had found it there and driven it back to the service side for us, only to find that Tom told us to go to where it had been parked. He finally drove it around to us. Mind you, we had 2 water bottles, baseball gloves, a bat, etc that we were lugging around the lot for 10 minutes because our car could not be found. Needless to say, the experience we have had thus far with the service dept has been subpar. I am happy with the sales department, but would not recommend the service dept based on my experience thus far. I have informed Dave of a vibration or rattle that seems to be coming from the driver's side dash area, which began after we picked the car up after the Zurich treatment. It is most notable when the car is idling high, as at a stop on a hill, but it does occur at other times as well. I am a little hesitant to bring it to the service dept for fear of dealing with similar delays and mix ups but it needs to be addressed at some point soon. More

Another Great Service Visit I brought my car in for the Lifetime Oil/Filter Service, Multi-Point Inspection and a recall for the E-Clip Installation. Randy Foster was great an I brought my car in for the Lifetime Oil/Filter Service, Multi-Point Inspection and a recall for the E-Clip Installation. Randy Foster was great and explained items that needed attention. He was busy, but still took the time to explain things and answer my questions. He even went as far as to Google the Throttle Body Induction Service to show me pictures and explain how it works and why it should be replaced in my car. I have always had above and beyond service here with Dennis and Steve as well. This is my second Hyundai and I highly recommend this dealership and this Service Team. Well done! More

Horrible Service Mr.Shepard did everything a services person is supposed to do and thats make me feel like its my fault even though this is the second time coming in f Mr.Shepard did everything a services person is supposed to do and thats make me feel like its my fault even though this is the second time coming in for the problem. What a way to make me feel like I purchased from the wrong place. Never again!!! More

Sally Vicarian was my salesperson. She was very courteous and helpful in explaining the special features of the new Santa Fe Sport that was purchased from the Thompson Hyundai dealership. It was r courteous and helpful in explaining the special features of the new Santa Fe Sport that was purchased from the Thompson Hyundai dealership. It was raining with light snow flurries but she took the vehicle outside of the service area and explained features and pointed out information in the user's manual which was very useful and helpful to me. This is the second vehicle that I have purchased from this dealership and sales and services have been great both times.. More

Every time I go into Thompson Hyundai, all of the employees are extremely helpful, John and Kathleen especially. Since I work during the day, the dealership lets me keep my car there until I am ready employees are extremely helpful, John and Kathleen especially. Since I work during the day, the dealership lets me keep my car there until I am ready. John also gives me a call after the mechanics look at the car to see what I would like to be done then follows up when it is finished! I would definitely recommend this dealership! More

MY RECALL PROBLEM WAS NOT FIXED AND THOMPSON HYUNDAI WANTS $109.00 TO ADDRESS THE PROBLEM!!!! Took my 2007 Hyundai Tucson in for a Recall involving the the Electronic Stability light coming on period WANTS $109.00 TO ADDRESS THE PROBLEM!!!! Took my 2007 Hyundai Tucson in for a Recall involving the the Electronic Stability light coming on periodically.I was told that the stop lamp switch would be replaced and this would fix the problem.Less then a week later I experienced the same problem.I took my vehicle back and was told by John Pickett(Service Consultant) I would be charged $109.00 just to look at it, if the problem is not related to the recall. I asked to talk to his Manager and spoke to Gary Welch(Service manager)and He told me there would be charge to look at my vehicle if the problem is not related to the recall. Why should I have to pay $109 for a recall problem?All I wanted was for them to assure me that the problem was not related to the part they had just replaced!!THEY REFUSED TO DO THAT UNLESS THEY WERE PAID... Due to the way I was treated I will never buy another Hyundai or recommend Thompson Hyundai to anyone!I will report this to the Better business bureau and to Hyundai Motors.. More