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71 Reviews of Hyundai of Dundalk - Service Center
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July 28, 2023
Great customer service. Easy to make appointments. The car service was completed in a timely manner. Easy to make appointments. The car service was completed in a timely manner. More
by Cweimer7
September 14, 2022
Dropped my car off for diagnostics and they kept it for two weeks after saying it would be done in a few days. The finally said it would be done on a tuesday, 11 days after it was dropped off and when they two weeks after saying it would be done in a few days. The finally said it would be done on a tuesday, 11 days after it was dropped off and when they still didn’t look at it I called for an update and got hung up on by three employees instead of receiving an answer. Extremely disappointed with the service department here. More
by Jack
Employees Worked With
March 18, 2022
I WAS VERY IMPREESSED WITH THE SALES PERSON. HE TOOK A PERSON AL INTEREST IN SEEING THAT I WAS HAPPY WITH MY CAR. HE TOOK A PERSON AL INTEREST IN SEEING THAT I WAS HAPPY WITH MY CAR. More
by RICHARDCITRANO
Verified CustomerEmployees Worked With
Other Employees :
David Icenroad, Gary Abrams
November 10, 2021
Good customer service and everyone was nice and pleasant I would refer customers there good job I would refer customers there good job More
by jenkinsbionca5
August 25, 2021
I’ve been very disappointed by this dealership service department repeatedly. I’ve submitted a number of complaints as a result of being ignored and complete inaction on repairing my vehicle(s) , followed department repeatedly. I’ve submitted a number of complaints as a result of being ignored and complete inaction on repairing my vehicle(s) , followed by promises to correct the situation and then request for re-scoring the negative review. I can no longer play this game because I feel that this is giving other consumers a false representation of what to expect from this company. I’m now quite certain that I cannot rely, regardless of the promises that have been made, on Thompson Hyundai to properly service the 2021 Sonata that I purchased from their dealership. This puts me in a position where the vehicle is now nothing more than an inconvenience because I must go out of my way to obtain service for it and that is simply something I can’t do. I chose Thompson because of the convenience of their location, they promised to make their location the only store that I would ever need for the lifetime of the vehicle. That seems to me to be false. I have been chasing serious problems for almost 6000 miles on a vehicle that only has just below 11,000 miles on it. By all indications it really seems Thompson has no intention of correcting these problems and are doing nothing more than ignoring me to push me into another dealership. I see this as a breach of a verbal contract, a commitment to service a vehicle that was purchased through them. I was walked from the sales floor to the service department, introduced to the service advisor, advised they would be able to take care of my vehicular needs and that was followed with a handshake. But Thompson has not kept up their end of that agreement. As a result I have now filed my second buyback case with Hyundai, in order to return the 2021 sonata I’ve purchased as it in the week since reporting the issues I’m having with the car, has since developed new and separate issues. I cannot continue to pay a premium for a vehicle that develops serious additional problems before the dealership repair facility even takes the time to diagnose the first problems, after having not one but two opportunities to plug a scan tool into the car while it was in for oil change which can be done in a matter of minutes, and refusing to do so. More
by jukows
Employees Worked With
June 20, 2021
Chris Bowen is the best salesman. He has sold me 2 vehicles. I have referred him to many people. He is very knowledgeable about what he sells. vehicles. I have referred him to many people. He is very knowledgeable about what he sells. More
by COUNTRYGIRL71158
Employees Worked With
April 22, 2021
Tom who answered the phone for service department was very ignorant. We had only had the car for less than one month and it needed new transmission. The transmission was clearly slipping and because no l very ignorant. We had only had the car for less than one month and it needed new transmission. The transmission was clearly slipping and because no light was on he was very rude about the car not being the issue and we had to wait 4 days for an appointment even though like i previously stated the car wasnt even a month from purchase date. Marcus was much nicer when we spoke with him. He kept us up to date and offered a rental. More
by Ashleymayles
Employees Worked With
Marcus, Tom Fields, Jason Grimm
January 19, 2021
Took my Mazda in for service. Had to go to this location since the Mazda location is now closed. First I would like to say they did honor the free service that came with the Mazda at time of purchase. This since the Mazda location is now closed. First I would like to say they did honor the free service that came with the Mazda at time of purchase. This was my first visit to this location. The building was clean, well kept and very inviting. Would like to give Kudos to the service rep Steve Jones, he was very polite and professional. Didn't know what to expect. In today's world good customer service is rare. But Steve proved the critics wrong, he provided exceptional customer service and went above and beyond to get my tire warranty issue resolved. Steve's made me feel like a valued customer and made such a good impression that I would return to this location for future service. Thank you Steve and keep up the excellent work. More
by egoocharan
Employees Worked With
November 26, 2020
I have been to the service department here two times Both times staff rude. Act like I am bothering them. Stated part for recall was out of stock. Asked when it would be in they said “I don’t know cal Both times staff rude. Act like I am bothering them. Stated part for recall was out of stock. Asked when it would be in they said “I don’t know call back in two weeks “ I said what am I supposed to do if something happens to my car due to not fixing this recall? Was told “not sure what to tell you!” Called another dealership who had part and got me right in no problem. Will never deal with Thompson Hyundai ever again even though they are closer to my home. I will take the 25 minute drive to other dealership More
by aapag31
Employees Worked With
Unknown person in parts department
July 22, 2020
very good! THEY WERE VERY KIND AND PROMPT. THEY HELPED RIGHT AWAY. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. THEY ARE FRIENDLY AND HELPFUL WORKERS MAY GOD B THEY WERE VERY KIND AND PROMPT. THEY HELPED RIGHT AWAY. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. THEY ARE FRIENDLY AND HELPFUL WORKERS MAY GOD BLESS EACH ONE OF THEM! More
by ann421963
Employees Worked With
Other Employees :
Gary Cramer, Joe Sweitzer
