Hyundai of Cumming

Excellent experience! Lou was absolutely amazing and helped my parents and I to find exactly what we were looking for. We were each looking for a car, so we took quite some Lou was absolutely amazing and helped my parents and I to find exactly what we were looking for. We were each looking for a car, so we took quite some time, but Lou remained amazing though the entire process and we felt never pressured at any point. I would highly recommend Lou to anyone looking for a car at Hyundai, I seriously had the best car buying experience I have ever had. Arusha was also amazing throughout the singing process and kept checking in with us to let us know next steps. It was a great experience all around! More

Great Service, attention to detail! We purchased a used car that had been just listed. As part of our offer there were a few things that needed to be done to get the car ready for final We purchased a used car that had been just listed. As part of our offer there were a few things that needed to be done to get the car ready for final sale. The service team was great. The car was used but came out of service "showroom" status. Very pleased with the quality. More

Patient and helpful We dealt with Nick Bradford and were very happy how he made things easy for us and answered all that we asked about. At what turned out to be a busy d We dealt with Nick Bradford and were very happy how he made things easy for us and answered all that we asked about. At what turned out to be a busy day for the dealership, Arusha Hunter finished off the purchase by moving through the finance process as quickly as we were comfortable with. More

Hyundai of Cumming is always easy to schedule appointments that work with my schedule. The staff are all very polite and make me feel welcome. The technicians do a great job as well. appointments that work with my schedule. The staff are all very polite and make me feel welcome. The technicians do a great job as well. More

Another GREAT Service Experience Once again, the service department exceeded my expectations. Being older, I am more at risk to catch COVID19 then most folks. To that end, I requested Once again, the service department exceeded my expectations. Being older, I am more at risk to catch COVID19 then most folks. To that end, I requested a first AM appointment from Steve Shank and when it was confirmed by Nancy Smith she told me that she would reserve a private area during my wait. They not only performed the oil & filter change that I requested but completed 3 other service routines which were covered by the G-90 warranty. The service was completed on time and the car was delivered to me in spotless condition.I have had all my service work on our Equus and G-90 done at this dealership since they have opened.. More

Some areas need improvement I made an appt with Nick. He was with another customer when we arrived and handed us off to his partner Robert. So what was the point of the appt? I made an appt with Nick. He was with another customer when we arrived and handed us off to his partner Robert. So what was the point of the appt? Robert pulled the car around, showed us the features and let us take a test drive(unaccompanied which was nice). When it got down to the numbers, Robert was very frustrating. He couldn't explain where the numbers were coming from. I'm a numbers girl and had my calculator out. He kept going back to the sales manager. After about the third time, he just brought over the Sales Manager, Josh. Josh was able to explain the numbers (after all he was the one crunching the numbers) and we actually negotiated with him. Robert needs more training. After 2 hours at the dealership, we had to leave because I forgot I had frozen our credit and needed to go home to take of unfreezing it. After unfreezing, texted back and forth with Josh and he sent the finance application. All is good. Overnight, I learned that Costco had a car buying service but they only used one dealer. I got a quote via email from that dealer, contacted Josh the next day and he matched that quote. We made an appt for 4:30 to finish paperwork and pick up car. We had to wait 10-15 minutes for Robert with the paperwork. Again he needs more training because he wasn't sure if both my dauther and I needed to sign papers. Met with Ru the finance manager. During our time, he got a phone call and kept us waiting for a very long time. Wish I had looked at the time but would guess 45 mins. If we hadn't already gotten as far as we had, I would have left. He did apologize profusely and you could see that he was irritated with the situation(salesperson at someone's house who couldn't explain the paperwork so he had to talk to the customer). He was very nice and finished up the transaction. My biggest problem is we were there for 3 hours and there was no need for that since I had already done the negotiating and finance app via email and text. We should have been in and out just to sign everything. The next day we realized that we did not get the cargo net as seen. Emailed Josh and texted Josh with no response. Showed up at dealership and Josh and Robert took care of finding a cargo net. Ru called asking for paperwork already provided and needed something else signed which he said he would email. I was a little aggravated at first but realized he was interrupted during our visit and probably a little flustered and didn't realize what papers he had and was out of his routine. Overall everyone was very nice. Josh and Ru were very helpful. Robert needs more training. I would recommend. More

Robert was extremely helpful and knowledgeable. He worked with me patiently and helped me get more for my trade in. He wasn't pushy at all and let me dictate the process instead of herding me around. Very im with me patiently and helped me get more for my trade in. He wasn't pushy at all and let me dictate the process instead of herding me around. Very impressive salesman! More

Great people. Easy to work with! Very attentive. Followed up with us to help make the decision and made buying process easy. Would buy from Here again! up with us to help make the decision and made buying process easy. Would buy from Here again! More

Hyundai of Cumming always takes care of me when I come in. They are knowledgeable, helpful, and always make sure that I am getting the best service possible. Because of the service I get here, I will not in. They are knowledgeable, helpful, and always make sure that I am getting the best service possible. Because of the service I get here, I will not go anywhere else. More

They used to be good. Now they suck Took a car in for an 8:3AM appointment. Never heard back so I called them at 5:00PM. They had no idea who I was or what car they were supposed to Took a car in for an 8:3AM appointment. Never heard back so I called them at 5:00PM. They had no idea who I was or what car they were supposed to be working on. I gave them a second chance - they said they would check it and call in the morning. Again - I NEVER heard back from these idiots. I had to call them back. They said the car was ready and they were just working on paperwork. Nope. We went to pick it up and it was still on the rack and they were doing NOTHING. Excuses ... "we're shorthanded", "corona virus" blah blah blah. Terrible customer service. Steve and Andre should be fired today. You guys suck. More