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Hyundai of Cumming
Cumming, GA
1,371 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,371 Reviews of Hyundai of Cumming
August 01, 2024
Terrible service department, had my car for over 3&1/2 months to get a timing belt replaced under warranty. They are impossible to get on the phone and won't call you back. Finally got my car back and dr months to get a timing belt replaced under warranty. They are impossible to get on the phone and won't call you back. Finally got my car back and drove it for a few weeks then decided to check the oil. Well there wasn't any oil in it. When you take the engine appart to check for metal in the oil you would think they would make sure they replaced the oil. I will never go back! If I hadn't checked the oil I would have killed the engine. Please double check your car before you leave the service department! More
by Pawlishedpets2015
Employees Worked With
Unknown ( couldn't get anyone on the phone)
July 31, 2024
Pleasure and easy to work with. I did everything via email/online (including applying for financing) with the exception of signing final paperwork and picking up the vehicle. I did everything via email/online (including applying for financing) with the exception of signing final paperwork and picking up the vehicle. More
by jeff_mccormack
Employees Worked With
Abu Naderi (sales rep) and Jarid Boggs (Sales Manager)
June 06, 2024
Séad is a gem. I met with him to walk through my new Ioniq 6 today. He was like an advanced school teacher. He quickly assessed what information I had and then fil I met with him to walk through my new Ioniq 6 today. He was like an advanced school teacher. He quickly assessed what information I had and then filled in the many details both technical and non-technical about my new car so that I could use the many features. Some of the items we went over that are new to me: regenerative braking and settings, the various adaptive features - cruise control, lane change, etc. I'm loving the car but even more so now that I know what I'm doing. I also learned that young Séad has been in the industry more years than he looks and is truly a wealth of knowledge. More
by avlajk
Employees Worked With
Séad Garanovic
May 21, 2024
Very poor service. They supposed to replace struts on my 2021 Kona under warranty. They said when parts arrive in 3 to 6 days, they will let me know. It has been 3 week They supposed to replace struts on my 2021 Kona under warranty. They said when parts arrive in 3 to 6 days, they will let me know. It has been 3 weeks and no one give me a proper answer. Horrible customer service. More
by riz.anwar
Employees Worked With
Bryan and Jay Jones, Zack Krause, Todd Noffsinger, Jonathan Freeman
May 14, 2024
I have had issue every single time I have taken my car to the dealership. Last time there was a brand new oil leak that occurred while they had the car for over a week. They ended up replacing the oil pan. T the dealership. Last time there was a brand new oil leak that occurred while they had the car for over a week. They ended up replacing the oil pan. This time I do it in to replace a door handle it’s been almost two weeks, and I have had only one single update despite me calling/texting almost daily. At this point I have been ignored and what I feel like is lied too yet again. I look forward to seeing what will happen once they actually finish the work. If they actually get to it. More
by Beth
Employees Worked With
Anyone if they would pick up the phone
April 02, 2024
Took my car in for lengthy repair service due to part availability challenges; however service writer Liam Gillis communicated very well and kept me posted throughout the process. Due to the lengthy of availability challenges; however service writer Liam Gillis communicated very well and kept me posted throughout the process. Due to the lengthy of the backorder of parts, the Dealership put me in a loaner which I appreciated. I have a 2015 Genesis 5.0 with about 89K miles on it and always take it to dealer as I trust them fixing the car correctly More
by 4camerondavis
Employees Worked With
Liam Gillis
January 05, 2024
Ambushed at service desk" DO NOT buy or service a Hyundai or Genesis from this dealer! On August 23, 2023 I had a 930 appt made for warranty work for a fuel system repair on my 2019 Genesis G90 Ultim Hyundai or Genesis from this dealer! On August 23, 2023 I had a 930 appt made for warranty work for a fuel system repair on my 2019 Genesis G90 Ultimate. This dealer had serviced it since new, the only ones to touch it and I got to know many of the sales and service staff well over time to include the General Mgr/ partner Pete Szekely. also I purchased a brand ..new 2021 Hyundai Palisade from them also, and sent good business their way. Subsequently, both cars suffered service blunders, which I forgave them for as things happen. One oil change, a shroud covering the oil pan was not secured causing it the next day to drop down scraping the ground on a busy interstate at 75mph making a horrible noise causing me to be on a dangerous shoulder to xx it. The day before I was to take a 2,500 mi trip with it. While making the appt for warranty work, I indicated to Christina I did not want anyone stupid or lazy to work on it, referring to the oil change mishap. { keep in mind these people do not return calls and emails and it took weeks just to get hold of her to set this up, so I am frustrated} She objected to my use of words and said I could not say that word! I said what? I disagreed and had a right to I say that after saw it as a stupid or lazy incident which greatly inconvenienced and endangered me, particularly since this is luxury car concierge they claim. So, I arrive there on the 23rd for the warranty service to be met at the counter by Zack who I do not know and is in full "bouncer mode" who presents with threatening body language and size asking "are you the guy that called all of us stupid and lazy?" I get it now, they elected you to try to "scare" me with your bar room bouncer stance. Dealt with many like you in my past and not amused and do not blink. I told him what I actually said and he just looks at me. I then asked "can I trust you to work on my car?" Silence. Asked him again and he says "can you?" I ask again and he says "maybe?" Next went to the sales area looking for G Mgr Pete who was conveniently "not available." A new sales mgr I did not know heard my name and said to me "Oh, you are the guy that called all of us stupid and lazy." Obviously, there was to be NO work done this day or ever after. All these years of service and buying another 50k car and sending them my Dr. who wanted to buy a new Genesis ev me4ant zero. Because low level Christina lied, or lies spread falsely?????? Apparently, all of them got together to set my wife and I up to sandbag and ambush us as everyone I knew there was conveniently missing including the "Gen Mgr owner partner Pete Szekely. These evil people planned this against us.. who had treated them very well and were understanding when the Palisade was trouble and the car was damaged by them. Please note, my wife and I are in our late seventies and wasted a whole half day of time and driving to be abused. In the weeks that followed, civil messages were left of Szekely's phone. Zero response from a feckless weasel of a man. If you read this and deal with and are hurt by these toxic xxxxxxxx, it's on you. Some of the sales staff are decent folks here, but now I would not take a free Hyundai or Genesis from any of them because of Hyundai Genesis of Cumming. More
by Vince H
December 24, 2023
Don’t waste your time,money,and energy at this place! I scheduled an appointment with the dealership for a few recall issues and told them ahead that I do not want address any issues that cost extra mone I scheduled an appointment with the dealership for a few recall issues and told them ahead that I do not want address any issues that cost extra money at the time. A 2 hrs recall check turned into 2 days,3 days, 4 days… of delay of responding from them. When I finally reached them I was told that the wire in my car broke, they can’t address any issues until the wire get fixed,which will cost $ 9800. I tried to ask the manager to work with us and fix the issue they caused, but the manager adamantly and rudely denied any responsibility and refused the request. When I went to pick up my car,I saw a car that was not how I dropped it off-the display screen in the car is shut off,the driver seat is all the way to the front,the widows of the car were all the way down…I reached out to Hyundai headquarter regarding the issues we had with the dealership. The representative at the headquarter spent several months trying to assist solving the issues, but the cumming dealership refused to cooperate and continued to refuse to do anything or take any responsibility. Eventually I called Hyundai of Roswell to consult the issues, I was told that they had 5,6 calls from dissatisfied customers of cumming location that day to fix the problems cumming location has caused. The quote for fixing the issues at Roswell location is 1/4 of what cumming location was going to charge us! So stay away from this place, do not let them touch your car, period! More
by Aj
Employees Worked With
Demaris Peppers
December 01, 2023
If you value your time, stay away from this dealer. ..pick another one. For two years now I've taken both my Hyundais here for normal service (oil changes, tire rotations, recalls, etc.). And each tim ..pick another one. For two years now I've taken both my Hyundais here for normal service (oil changes, tire rotations, recalls, etc.). And each time it's a 2+ hour wait just to simply change the oil, and I'm the type to make an appointment 1 month in advance. They always have the same excuse of "we are very busy because we do the service for Genesis, our sister building". Sorry, not good enough for me, that's a poor excuse. If you are that busy, then you need to hire more people, or you don't need to overbook your service schedules. My last visit was on 11/30/23 where I waited over 3 hours just for an oil change (even when I made my appointment 1 month prior). Ridiculous and inexcusable. I will not be going back here, nor will I even consider buying my next Hyundai here. I will also strongly recommend none of my friends/family go here. More
by david
Employees Worked With
Brian ??
