Hyundai of Cool Springs - Service Center

I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out. Poor service, customer service and response time. I will NEVER Purchase another Genesis. More

Great experience with service department. Helped my daughter get an engine replacement. Tried another dealership only to be out several hundred dollars with no results. Refreshing to deal wit Helped my daughter get an engine replacement. Tried another dealership only to be out several hundred dollars with no results. Refreshing to deal with an honest dealership! More

The service center was very professional and helpful. My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car wa My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car was towed in from another dealership who had it in their lot for 3 weeks even with an appt. Cool Springs got me in and my vehicle serviced in 2 business days. This dealership has earned customers for life. More

I have bought 5 Hyundais since 2018, 4 from this dealer. Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are known issues with this motor, there is no recall and nothing they could do. When I asked Carl (manager) to stand behind the car that they sold me, he said “I don’t make the cars, I just sell them!” I will never buy another Hyundai. I would have thought that the dealer would have worked hard to support a loyal customer! I am wrong- this loyalty was very one sided and unfortunately, I was on the loosing side!!! More

Car been at service dept several times for same issue and will not fix states has steps has to go through before repairing. I guess it's ok for car to shut down on interstate 4,different times and nearly cau will not fix states has steps has to go through before repairing. I guess it's ok for car to shut down on interstate 4,different times and nearly causing a fatality but that's to protect the engine. Well fix the engine. Very poor service. Will never buy another Hyundai especially from there. More

Jimmie and Chance did a great job of getting servicing my vehicle. Everything was completed in a timely manner vehicle. Everything was completed in a timely manner More

I went to have my routine service at the appointed time and was greeted by Forest Lima. Forest was top notch in taking care of me and my car, from start to finish. I asked him to show me how to access my c and was greeted by Forest Lima. Forest was top notch in taking care of me and my car, from start to finish. I asked him to show me how to access my cabin filter and he showed me without question, in seconds-obviously knowledgeable. Forrest took care of providing transportation for me, to the mall, including Derrick picking me up. Derrick is also to be commended as he has taken me before, regarding transportation. Forrest went over the bill with me, regarding the results found from the service done and checklist performed – that was appreciated. Hyundai of Cool Springs is fortunate in having such capable men as these. More

Terrible customer service. ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking at it decide that NOW is the time to tell her they will need it for 2 days. No ride home. No car to borrow. No NOTICE! Finally the car is ready (5 days later with zero updates) and they didn’t have to do ANYTHING to it. Said that the recall service DID NOT need to happen after running tests (cool…but 5 days?) while trying to sell me on “needed” services. Go to pick up car and the service guys are not speaking to each other while bringing our car out, frustrating the guy trying to pull our car out. He backs up, puts it park and starts talking to another service guy out the window for several minutes NOT about my car but about the clown show show happening in the lot. Finally having it with the lack of customer care, I STOMP down to where he’s parked and LOUDLY instruct him to get out of my car…I’m tired of waiting again!!! Some guy instructs me that I “better calm down”. Better calm down? “Or what?” I ask. Service guy starts taking off lanyard from around neck and setting stuff down like he’s about to fight. I get the car, let them know what think of them in my best Army vernacular and leave. These folks do not care about you, your time, and more than likely…your car. More

Everyone was very professional and polite. The job was done in a timely manner. They washed and vacuumed the car for us. The Advisor explained about the next maintenance and that was appreciat The job was done in a timely manner. They washed and vacuumed the car for us. The Advisor explained about the next maintenance and that was appreciated. More