Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Hyundai of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.7
1,442 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
Contact Dealership
View Awards

201 Comtide Court

Franklin, TN

37067

Directions

By Type

Showing 1,442 reviews

June 07, 2023

Great customer service. Friendly service. Good selection. Was easy to work with everyone. Looking forward to future business. More

by ninajac4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

Hyundai of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

June 06, 2023

I have bought 5 Hyundais since 2018, 4 from this dealer. Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are More

by Jen B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Helm
Report | Print
Jun 07, 2023 -

Hyundai of Cool Springs responded

Jen B, I would like to personally apologize for your experience on behalf of the dealership. My name is Sandy Knechtel and I am the Customer Relations manager here at the dealership. Please call me on my direct office line at your earliest convenience so we can discuss this matter further. 615-814-7397

Jun 22, 2023 -

Jen B responded

I have left you my number. I look forward to talking to you.

June 05, 2023

Sonny was thorough, patient, and friendly throughout my car buying experience. He was very accommodating as well! I will be recommending him to all of my friends. He worked hard for me and that is very muc More

by chris.h.michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Helm
Report | Print
Jun 07, 2023 -

Hyundai of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We appreciate your business, and let us know if you need anything!

June 05, 2023

I received excellent service from my sales representative and the entire team at Hyundai of Cool Springs. I would recommend them to my family and friends! More

by L Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Hyundai of Cool Springs responded

Thank you so much for your kind words about your experience here at Hyundai of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business, and if you need anything else, let us know!

June 02, 2023

Sonny and the other staff were absolutely amazing! Sonny was very welcoming and polite! We would definitely work with him again! He had fantastic stories, and he made us feel at ease. We cannot recomm More

by t_deason
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Alexander
Report | Print
Jun 05, 2023 -

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 30, 2023

Very professional. Knowledgeable about his product. Good people skills. He made the sales process very comfortable. More

by EdwinJWarren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 30, 2023

Sonny Farmer was very thorough and professional. Overall we had a good experience in purchasing our car. More

by Kathryn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 27, 2023

Very friendly staff. Seller explained everything easy to understand. Seller made sure I liked the car and did not pressure me at all. More

by sanders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Hyundai of Cool Springs responded

Hi Sanders, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 24, 2023

The buying experience was OK. Had to make adjustments on final price. After the first service @ 6,628 miles, 1-26-23 vehicle developed electrical problems. To date 5-23-23 prob More

by WRS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Macke
Report | Print
Jun 02, 2023 -

Hyundai of Cool Springs responded

Thanks for taking the time to leave us a review, WRS. We are sorry to hear we did not provide you with exceptional service. My name is Sandy Knechtel and I am the Customer Relations manager here at the dealership. Please call me on my direct office line, 615-814-7397.

Jun 02, 2023 -

WRS responded

Electrical problem still not resolved as of 6-2-23. Just picked up vehicle again. Waiting for Genesis to call me back for another try of repair. I'm requesting another new comparable vehicle or a full refund on what I have invested in this vehicle. Please assist in getting this done. Thanks, WRS

May 21, 2023

Everyone there was vary accommodating. Sonny was vary informative and just a pleasant person to work with. More

by dajohnson975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2023 -

dajohnson975 responded

Dajohnson975@gmail.com

May 23, 2023 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
3
4
5
...
145