Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Cool Springs
Franklin, TN
1,444 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 1,444 reviews
October 14, 2022
Great experience- everyone was professional and friendly- Joe Macke was an extraordinary salesman and he gave us the attention we needed to confirm we wanted to work with Genesis of Cool Springs Joe Macke was an extraordinary salesman and he gave us the attention we needed to confirm we wanted to work with Genesis of Cool Springs More
by Trishholliday
October 14, 2022
Excellent to work with. Felt no pressure and well supported throughout the purchase process. Brandon , manager and Chad finance were also great to work with Felt no pressure and well supported throughout the purchase process. Brandon , manager and Chad finance were also great to work with More
by Rnteach2003
October 13, 2022
Excellant customer service. I was very pleased with all aspects of my visit. My salesman Joe Macke was the best! He kept in touch with me and let me know when the car was delive I was very pleased with all aspects of my visit. My salesman Joe Macke was the best! He kept in touch with me and let me know when the car was delivered and would be ready to see and purchase. He made the whole experience pleasant and easy. Love my G70 and salesman! More
by garmingsd911
Employees Worked With
Joe Macke
October 13, 2022
Great people, peyton is a awesome person! He took the time to answer all my questions. He went the extra mile with customer service! He took the time to answer all my questions. He went the extra mile with customer service! More
by Chefwhipple957
October 08, 2022
I have purchased three vehicles from this dealer, and I look forward to doing more business with them in the future. They always take care of me and they are easy to work with! look forward to doing more business with them in the future. They always take care of me and they are easy to work with! More
by Chris
Employees Worked With
Drew Lytle
October 07, 2022
Terrible customer service. ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking at it decide that NOW is the time to tell her they will need it for 2 days. No ride home. No car to borrow. No NOTICE! Finally the car is ready (5 days later with zero updates) and they didn’t have to do ANYTHING to it. Said that the recall service DID NOT need to happen after running tests (cool…but 5 days?) while trying to sell me on “needed” services. Go to pick up car and the service guys are not speaking to each other while bringing our car out, frustrating the guy trying to pull our car out. He backs up, puts it park and starts talking to another service guy out the window for several minutes NOT about my car but about the clown show show happening in the lot. Finally having it with the lack of customer care, I STOMP down to where he’s parked and LOUDLY instruct him to get out of my car…I’m tired of waiting again!!! Some guy instructs me that I “better calm down”. Better calm down? “Or what?” I ask. Service guy starts taking off lanyard from around neck and setting stuff down like he’s about to fight. I get the car, let them know what think of them in my best Army vernacular and leave. These folks do not care about you, your time, and more than likely…your car. More
by djnickjames
Employees Worked With
October 04, 2022
Hyundai made the buying process super easy. Would definitely do business with them in the future. Would definitely do business with them in the future. More
by JayB
September 30, 2022
Craig Francis was great to work with. Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly re Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly recommend… More
by chuck
September 28, 2022
Craig Francis is awesome. He made the process of buying so painless and quick and he also made sure I had my future service appts set up ! He made the process of buying so painless and quick and he also made sure I had my future service appts set up ! More
by mw
Employees Worked With
Craig Francis
