Hyundai of Cool Springs

Wasn't planning to buy a car, just wanted to check out the Sonata Hybrid. A few days later, drove out with one of the most beautiful and fantastic cars I've ever owned and that's plenty. Ariel Higgins the Sonata Hybrid. A few days later, drove out with one of the most beautiful and fantastic cars I've ever owned and that's plenty. Ariel Higgins met me at the door and took over. She assessed my needs, got me behind the wheel of a demo car and explained all the features and benefits as I drove. That was plenty to cover as the car has a raft of electronic features. But, they didn't have the color I wanted and we hadn't negotiated price. 20 minutes later, the car I wanted had been located at another dealer and I had a price quote in writing, tax, license and all. Went home, read owner reviews and next day ordered the car. Came time to close and I expected a bunch of "oh, I forgot to tell you about this charge or that", or a hard sell on other add-ons, etc. Nope, the final invoice matched the quote and I left with a wonderful car. It was only Ariel's second week at Hyundai. I couldn't help but wonder how she knew so much about the car, the dealership, their processes, etc. When she delivered the car, she went over everything about it, as if she'd been there forever. Watch out sales guys, Ariel's gonna make you sad. More

It was a pleasure to be a customer of Cool Springs Hyundai. John was as outstanding sales representative, who knew all the vehicles very well and answered all our questions. He is very friendly, easy Hyundai. John was as outstanding sales representative, who knew all the vehicles very well and answered all our questions. He is very friendly, easy to work with and interested in finding the right vehicle for his customers. He does not apply any high pressure at all and is concerned with customer satisfaction. I would highly recommend both John and the dealership. Veronica, the parts specialist, was very helpful and a pleasure to work with. Thank you, John and Cool Springs Hyundai, for a very pleasant and enjoyable experience. More

This was our second experience with John and they were timely, professional and to our satisfaction. The experience was very smooth and he listened to us and provided what we wanted with a great knowledge timely, professional and to our satisfaction. The experience was very smooth and he listened to us and provided what we wanted with a great knowledge of the the product. More

"Bowtie" Jon Garrett was a pleasure to work with. The information he provided was clear and complete. I learned more from him about the Sonata in a brief three minute conversation than from all with. The information he provided was clear and complete. I learned more from him about the Sonata in a brief three minute conversation than from all the salespeople in different dealerships over the course of several days. The price he quoted on the phone remained the price when we arrived at the dealership, no games, completely professional. Moreover, along with being a professional, John was warm and friendly and seemed as excited as my husband and I were about finding just the right car. You couldn't find a more enthusiastic salesman. I highly recommend John Garrett. We also worked with Mike Thompson on the financial side. A really nice man with a no pressure way about him. He worked hard to accommodate our requests. We left feeling comfortable with all our choices. Overall, I think this is a great dealership. Next car, I'll be giving John a call. More

Everyone has been amazing since the first time I walked in the dealership. Every person I came in connect with from John, Mark, Freddie, and Mannie have been the best to deal with. I am looking forward to in the dealership. Every person I came in connect with from John, Mark, Freddie, and Mannie have been the best to deal with. I am looking forward to sending many of my friends to this dealership. More

For a new 2013 car and after a month three out of four tires had defects and cause a blow out and when I called the dealership their service dept. gave me the run around telling me its not their problem a tires had defects and cause a blow out and when I called the dealership their service dept. gave me the run around telling me its not their problem and to call the tire company and when I called them they told me to call the dealership because it was a new car and they will do the warenty thru them so I called the dealership back and they told me they would not help me and hung up the phone so I call another Hyundia dealership and they sent a tow truck to my place and they are taking care of the problem with the tires for me. The sales department is really good but the service department doesn't like to do their job and like to call customers liers and treat you like a bum! More

Car has everything I wanted. John was very friendly and knew everything about the car. The dealership had the car I wanted delivered quickly and I got in and out fast knew everything about the car. The dealership had the car I wanted delivered quickly and I got in and out fast More

Oscar was very friendly, honest and helpful. I had a very good experience here at Hyundai of Cool Springs and will recommend this location to anyone looking for a new Hyundai. Thanks again for the very very good experience here at Hyundai of Cool Springs and will recommend this location to anyone looking for a new Hyundai. Thanks again for the very courteous and professional manner in which the whole transaction was handled. I am enjoying my new car immensely! More

After making initial contact through the internet, Oscar called and emailed me within 30 minutes. We scheduled an appointment to look at the cars I was interested the next day. When we arrived at the deal called and emailed me within 30 minutes. We scheduled an appointment to look at the cars I was interested the next day. When we arrived at the dealership, Oscar had the cars ready to go. During our test drive We discussed the vehicle, price and finanacing options. When we got back to the dealership, the deal was drawn up and completed within 30 minutes. The prices was better than I had hoped (by $800) and we even got a better financing rate which enabled us to get a great monthly payment. The whole experience was exceptional. It was fast, easy, and stress free. We got a great car, at a great price, with a great experience. I would definelty reccommend this dealership. I bought here because a friend from work reccommended them. Best car buying experience ever. I am 50 and have bought a few cars in my day. More