Hyundai of Cool Springs

Always OUTSTANDING work! I don't have just an owner/customer relationship but I have a true Owner/Mechanic/Sales relationship. They know me by name, not by my account. A++++ owner/customer relationship but I have a true Owner/Mechanic/Sales relationship. They know me by name, not by my account. A++++ More

These comments cover two service visits to Hyundai of Cool Springs in May, 2013. 1) I brought my 2012 Hyundai Elantra in for 18,750 mile service on May 7th. I advised Manny Martinez, my usual service Cool Springs in May, 2013. 1) I brought my 2012 Hyundai Elantra in for 18,750 mile service on May 7th. I advised Manny Martinez, my usual service advisor, that the steering wheel cover seemed to be deteriorating. He replaced the wheel without any hassle, and the remaining service was performed on a coupon price from several months earlier, which he had agreed to apply to this service when I made the appointment. 2) Approximately two weeks later, I advised Manny that the transmission issues I had brought it in for several times before had reoccured. I asked him if we could elevate the problem to his service manager, and the district manager if necessary. He made an appointment for that Wednesday (5/22), advised that their technician would transmit the transmission performance data to the tech group at Hyundai, and that together they would correct the problem. He kept the car overnight, and called the next day to say that Hyundai had authorized them to replace the transmission under warranty. Both Manny and his manager, Randy Wood, were very forthright and easy to deal with. I have always had great service from this dealership.I would recommend them to anyone considering service for their Hyundai or purchase of a new vehicle in the Franklin/Nashville area. Gary Yarbrough More

Manny explained which services would be included, they were completed in a timely manner, cost was less than quoted and car was ready when promised! were completed in a timely manner, cost was less than quoted and car was ready when promised! More

Manny evaluates my service needs, and only makes recommendations when they are necessary. He is not trying to sell maintenance services when they are not needed. I feel he has my best interests in recommendations when they are necessary. He is not trying to sell maintenance services when they are not needed. I feel he has my best interests in mind. More

Factory recall appointment. Service representative estimated apprximately one hour but was finished in about 45 minutes. The car was cleaned and other available services and amenities were explained. estimated apprximately one hour but was finished in about 45 minutes. The car was cleaned and other available services and amenities were explained. Refreshment were available and in general felt good about the visit. More

It was 1:30 PM when the check tires light came and the tires did not appear low to my eye sight. This is the first time this has happened in the 2 years of owing this car. Arrived at dealership approx. tires did not appear low to my eye sight. This is the first time this has happened in the 2 years of owing this car. Arrived at dealership approx. 2:15 PM very concerned and Manny said that it would take about 30 minutes to figure out the problem. Well within 45 minutes our car was read to go and the problem was the left front tire was 2 lbs. low. They put in the correct amount of nitrogen and we were ready to finish our shopping. Great job by Manny team. Robert Robinett 5/29/13 More

Bought 2011 Sonata from dealership and it has 40,000 miles on it. The power door lock went out on the driver's side. Took car in for repair and it was still under warranty. This was first problem I'v miles on it. The power door lock went out on the driver's side. Took car in for repair and it was still under warranty. This was first problem I've had with the car. The check-in people were great and the waiting lounge was comfortable with free coffee and snack. When I got my car back they had also fixed a safety call-back feature that I didn't know about until I got home and had received a notice in the mail that day. Also had them change my oil which I had a coupon for and 2 air filters. More

I knew exactly what I wanted to purchase and found 5 vehicles at 5 different dealerships. I inquired at all 5 dealerships. Within 5 minutes of my email, Zach Tilley at Hyundai of Cool Springs called me. vehicles at 5 different dealerships. I inquired at all 5 dealerships. Within 5 minutes of my email, Zach Tilley at Hyundai of Cool Springs called me. We spoke briefly, I told him I had a specific number in mind as my purchase limit. He encouraged me to come drive the car and we would talk numbers later. I was already pre-approved through my bank. I went down 20 minutes later and drove the car. It was exactly what I wanted but out of my price range. We went back to the dealership, negotiated a deal in under 30 minutes and I have my new car! Mike Thompson, the finance manger, was able to beat my banks rate by 2%! Everybody was efficient, friendly and great to work with. I would highly recommend doing business with Hyundai of Cool Springs! More

Oscar was great. This dealership is honest and helpful at resolving issues. They were very honest and explained things well. I highly recommend them for a new car purchase. resolving issues. They were very honest and explained things well. I highly recommend them for a new car purchase. More