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Hyundai of Cool Springs

Franklin, TN

4.7
1,442 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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201 Comtide Court

Franklin, TN

37067

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Showing 1,442 reviews

August 04, 2013

I did have some concerns with the service department not completing service orders in a timely manner and not having vehicle parts in stock to complete the service otder when vehicle is brought in for servi More

by Gardencity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Tilley
Aug 31, 2013 -

Hyundai of Cool Springs responded

We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us and we will strive to correct these issues. Thank you for taking the time to comment.

July 16, 2013

I came here to get a recall on my car my Elantra. The service guys had the best costumer service. They were very friendly. I would let others know about the great service. More

by NatalieSchusterman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Leslie
Aug 31, 2013 -

Hyundai of Cool Springs responded

Thanks for the great comments and recommendation. We hope you continue to enjoy your Hyundai Elantra!

July 13, 2013

My only complaint was how long it took. However, I was getting tires put on and my little boy had a play area. The representative even gave him a hotwheel for the wait. There were also snacks and coffee a More

by Genesia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 13, 2013 -

Hyundai of Cool Springs responded

Glad you were able to enjoy the kid play area and other waiting area amenities. Thank you for choosing our Hyundai Service Department and for sharing your experience.

July 06, 2013

Check Engine Light was on and cruise control wasn't working. Everything was serviced properly with friendly expert advice. Great Team of People with excellent customer service skills! More

by Amyrgaskins
Price
Recommend Dealer
Yes
Employees Worked With
Brad in Service Dept.
Jul 12, 2013 -

Hyundai of Cool Springs responded

Thanks for leaving a review about your Hyundai service experience. We appreciate the business!

July 06, 2013

The Hyundai of Cool Springs team make our purchase of a 2013 Elantra GT an excellent and easy experience. They went out of their way to make the purchase smooth, easy and fast. I'd definitely recommend thi More

by cemrisq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2013 -

Hyundai of Cool Springs responded

So glad to hear that you will return for another Hyundai someday! We look forward to seeing you for the first free scheduled maintenance on your 2013 Elantra GT. Thanks!

July 02, 2013

This dealership is friendly and performs quality workmanship. I was going to the Mazda dealership next door, it closed and Hyundai is honoring the maintenance package I purchased from the Mazda dea More

by txteed
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Jul 12, 2013 -

Hyundai of Cool Springs responded

Thanks for transferring over to our Hyundai service department from Mazda. We are glad you were able to work with a familiar face in JJ Parsons.

June 25, 2013

Excellent service department. They had my new wheels on in no time. The alignment was off but they fixed it right away without question and even had my key replacement ready. Awesome team. Very friendly. More

by tripz22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember his name (Wed 06-19 @0730)
Jun 25, 2013 -

Hyundai of Cool Springs responded

Thanks for choosing us for service too! We appreciate your business and comments.

June 25, 2013

My dad has a Hyundai Sonata and my brother has a Hyundai Elantra. They lovvvvvve their cars. I wanted an SUV because I travel so much all over the country with my work. I like to take a lot of my things wi More

by tripz22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pacconi
Jun 25, 2013 -

Hyundai of Cool Springs responded

Thanks for sharing your story here. We would love a photo of your Hyundai family if you ever get a chance to send one!

June 20, 2013

We have had both of our cars serviced at this dealership and both times we have been completely happy! The service department is very friendly and helpful. The service department seems to strive to give t More

by ryanjen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 25, 2013 -

Hyundai of Cool Springs responded

Thank you for noticing our quest for excellent service. We appreciate the opportunity to service both of your vehicles!

June 19, 2013

We were very satisified with the service we received today. We will return for any future needs in the future. Brad's customer service was great and it all was done just in the correct about of time More

by ewhitney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Jun 25, 2013 -

Hyundai of Cool Springs responded

We appreciate your service business. Thanks for the great comments!

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