Hyundai of Cool Springs

Building customer trust is Oscar Benavides' strength! We have friends who recently purchased a Hyundai and talked about their great experience at Cool Springs Hyundai and most particularly about Osc We have friends who recently purchased a Hyundai and talked about their great experience at Cool Springs Hyundai and most particularly about Oscar. The day we arrive at the dealership our purpose was only to look at different models and test drive a few cars. When Oscar came out to meet us we immediately sensed a difference in his approach that is genuinely friendly. This is our first new car purchase since 2000 and we were skeptical of the sales experience. Oscar’s honest and sincere treatment earned our trust. His personal demeanor coupled with his detailed knowledge of the Hyundai product as well as the sales process reshaped our impression of the new car buying experience. Without question we would buy our next car from Oscar at Cool Springs Hyundai, and we have shared our experience with many people. Driving our new Elantra GT is delightful, and our car purchase was truly a very good experience. Thank You Oscar Benavides and Cool Springs Hyundai! More

Since my experience was so great it’s hard to determine where to start and how to do write this review where it will be brief. First I would like to start with saying I have purchased several vehicles over where to start and how to do write this review where it will be brief. First I would like to start with saying I have purchased several vehicles over the years from different dealerships and this was the best by far. Everyone at Hyundai of Cool Springs that I met was very friendly. David Anderson was the employee who I worked with through almost the entire process and he was wonderful. I did the application on line and received a call from him in less than five minute. In about 20 to 30 minutes I was already approved for the car. He went above and beyond to make sure everything was taken care of. Because of him he entire process was short and very simple. Even after I purchased the car his kindness and concerns to make sure I was satisfied didn't stop. I didn't feel like I just purchased a car but I seriously feel like I gained a friend as well. More

Thomas and Oscar made my buying experience a pleasure. Would definitely consider them for my next auto purchase. Was really easy doing business with these gentlemen. Would definitely consider them for my next auto purchase. Was really easy doing business with these gentlemen. More

Oscar was awesome, as was the guy in Finance (I do not remember his name). I had a great purchasing experience. I did have some issues with the cars prep: The extra paint protection package that I remember his name). I had a great purchasing experience. I did have some issues with the cars prep: The extra paint protection package that I purchased was not properly buffed off. Also during the buffing process they were so rough with the buffer that they damaged the the Metal dealership logo sticker. A very expensive option to pay for and get a sloppy job. When my tag was moved from my old car to the new one, the installer stripped out the head of the mounting screw on my new car. Thirdly, the alignment stickers on the wheels, (That I pointed out and requested to be removed) were still on the car when I recieved the car. (They were a pain to remove, very sticky and left glue residue that you can't use solvent on to remove beause the wheels have clear coat on them. I love the car and would buy it again and from the same dealer. This is my 3rd car from them. More

JJ was recommended to me by a co-worker, and was ready and eager to help me with my needs as soon as I stepped foot into the dealership. I was considering a used car just because it was cheaper, but JJ he and eager to help me with my needs as soon as I stepped foot into the dealership. I was considering a used car just because it was cheaper, but JJ helped me understand the advantages of new versus used. He also was not the "typical" car salesman, he did not pressure me into anything. I would definitely recommend that anyone needing a new car go see JJ. He will do everything he can to help you and fit your needs. My next car WILL be bought from JJ again, he is excellent! More

They are always so accommodating when it comes to getting my vehicle in for service or on short notice for any issues that arise. I would recommend their service and sales team to anyone. my vehicle in for service or on short notice for any issues that arise. I would recommend their service and sales team to anyone. More

This may be a good place to buy a Hyundai, but do not take your car here for repairs. They always try to upsell you. Here's the story: My wife takes our Sante Fe in to get the passenger side mirror fix take your car here for repairs. They always try to upsell you. Here's the story: My wife takes our Sante Fe in to get the passenger side mirror fixed. Really only the mirror is bad, not the electronics behind it. So the mechanic quotes a price of $60 for the part and $100 for labor. Sounds fair, so I give the ok, on the condition that it doesn't need to be painted. They pull the car around, and the actual cost they rang up is $262 for the part and $100 for labor. And they replaced the entire mirror fixture, not just the mirror itself. Which is not painted of course. My wife told them not to do that--it was not in the budget to spend $362 for a mirror on a. 6 year old car. But they did it anyway. This is the way they do business, I assume in an attempt to get you to trade in and buy a new Hyundai. Whatever. I guess this is why my dad told me never take your car to the dealer for repairs. More

My experiences with the service department have been a most pleasant surprise. I bought my first Hyundai in 2007 and loved the dealership and the service department. But a few years later, it was bought most pleasant surprise. I bought my first Hyundai in 2007 and loved the dealership and the service department. But a few years later, it was bought out and the changes were not positive - very typical of large business. Upon hearing that the dealership had once again changed ownership, I tried them again. My last two experiences have been extremely positive - even better than the earliest ones that had won my loyalty. The appointment process is easy. The intake and return time is quick. And the professionalism is clearly evident in all aspects. Yes, you can save a few bucks getting your oil changed at other quick lube spot. But the peace of mind that comes with having a certified Hyundai tech working on your vehicle is more than worth the few extra dollars. Staying with the dealership assures me that I can keep my car performing to Hyundai standards. Additionally, in just two service visits, I already have a sense of relationship with the folks there - which is so important to me. Despite being a big business, there is still a sense of connection, that they know you and your car's history. They have successfully managed to find that sweet spot. I have recently bought a new Hyundai and did something I have never done - bought a service contract. That's how pleased (and confident) I have am! More

Every experience I have had there, has been a good one. This time it was an oil change. Made an appointment, get in quick and get out quick. I was greeted with smiles from several different employees. I al This time it was an oil change. Made an appointment, get in quick and get out quick. I was greeted with smiles from several different employees. I also found out they will pick my car up from me at work, do the service and bring it back. Now that is SERVICE!! More

I have gotten to know Brad from 2 previous visits. I had major problems with my 2013 Santa Fe's engine stopping just a few miles after starting. He was determine to find the solution. My vehicle had alr major problems with my 2013 Santa Fe's engine stopping just a few miles after starting. He was determine to find the solution. My vehicle had already been in two dealerships and HYUNDAI couldn't Fix the problem. After many days he just turned the lead technician loose to find the problem. Mike the technician found that the EMS was defective. Today, I had the oil changed and Brad assisted me. He really cares about giving his customers the best service. Thanks Brad More