Hyundai of Cool Springs

Oscar I went to hyundai of cool springs to look at the elantra, oscar worked with me to get me the car a really wanted the sonata. Oscar was great to work I went to hyundai of cool springs to look at the elantra, oscar worked with me to get me the car a really wanted the sonata. Oscar was great to work with very professional, friendly, and most important there was no pressure and no dealer games. Oscar just gave me a great deal upfront. Mark in finance was great too, got all the paper work done quickly while still explaining everything. More

HORRIBLE!! Run away fast. We are still waiting on a check they "promised" us for our trade, and doubt we will get it. We were lied to consistently about everything imaginable, We are still waiting on a check they "promised" us for our trade, and doubt we will get it. We were lied to consistently about everything imaginable, including money, the quality of the car we bought, and customer service to remedy all the issues we had. A week later, we had to just trade in the car we purchased from Hyundai of Cool Springs for a different car at ANOTHER dealership because of all of its issues and lost $5000 on the transaction. This dealership is a joke, but not as much as their "100% customer satisfaction guarantee!" More

JJ was a Pro to work with. We talked on a Saturday about what I was looking for and he took time to meet my Daughter and I on a Sunday afternoon. Deal was basically worked out before we walked in the door what I was looking for and he took time to meet my Daughter and I on a Sunday afternoon. Deal was basically worked out before we walked in the door no hidden this or that just straight up honest deal. We drove the car home Sunday afternoon with only about 1 hour at dealer ship. He handled paperwork in a very professional and timely manner. JJ even took time Monday to meet with us and insure we were satisfied with the car. My Daughter is very happy with her new car and I was very pleased with JJs service and honesty. Very nicely done Thank JJ More

Work done as instructed, on time or even a little before expected. Car was washed as promised and paperwork was simple and quick. Service meets expectations. expected. Car was washed as promised and paperwork was simple and quick. Service meets expectations. More

I was able to get my Hyundai Accent in on short notice and as always everyone on the staff was extremely friendly and helpful. I like having my vehicle serviced at the dealership so that I know that all and as always everyone on the staff was extremely friendly and helpful. I like having my vehicle serviced at the dealership so that I know that all service performed conforms with manufacturer specifications. My hope is by doing this I will ultimately extend the life of my vehicle. I only wish they had a lower cost options for oil changes. I know it's a small thing but when I get coupons from many different companies advertising a $19.99 oil change it makes it a little tough to justify spending more. Other than that -- I have been very happy with the service that is provided and the time the staff takes to explain any issues I have and the best resolution. Courtney is always a smiling face when we pick up our vehicle. I would recommend Hyundai of Cool Springs to anyone that needs their vehicle service. J. Hennessy More

Great sales experience Everyone was very knowledgeable and professional. JJ really new all about the vehicle and all of the features. He addressed all of our questions and d Everyone was very knowledgeable and professional. JJ really new all about the vehicle and all of the features. He addressed all of our questions and did not pressure us. He stayed with us through every step of the way. Van was very straightforward and worked hard to make sure we got the best deal possible. More

Worked with JJ Parsons - he did an excellent job in answering my questions about the car, warranty and service. No hard sale, follow up calls have been helpful - overall I enjoyed the working with JJ. answering my questions about the car, warranty and service. No hard sale, follow up calls have been helpful - overall I enjoyed the working with JJ. More

This is my third Hyundai purchase and my second through Hyundai of Cool Springs. I have always received excellent customer service and JJ made my car buying experience smooth. I will defintely return to Hyundai of Cool Springs. I have always received excellent customer service and JJ made my car buying experience smooth. I will defintely return to Hyundai of Cool Springs when it's time to buy my fourth, More

Mazda It was a pretty good experience, the tail lights didn't work on the Mazda so had to use a rental for a couple days. Other than that everything was oka It was a pretty good experience, the tail lights didn't work on the Mazda so had to use a rental for a couple days. Other than that everything was okay. JJ got my emissions done for me so that was kind. More

Good expeirence I initially inquired about a new Elantra, but decided to go with the Accent instead. Oscar was very helpful in locating the exact car I wanted and had I initially inquired about a new Elantra, but decided to go with the Accent instead. Oscar was very helpful in locating the exact car I wanted and had it shipped in from North Carolina. More