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Hyundai of Cool Springs
Franklin, TN
1,442 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 1,442 reviews
August 13, 2014
Hard Work + Fun = Sale Buying a car is not at the top of my "fun list", but the team I got to work with at Hyundai of Cool Springs came close to putting it there. Shaprese Buying a car is not at the top of my "fun list", but the team I got to work with at Hyundai of Cool Springs came close to putting it there. Shaprese Smith, my sales person, spent almost 6 hours helping me wade through options, test driving multiple Hyundai models, and ended up letting me take home a previously owned 2013 Acura sedan, which I think is clear evidence that she was listening to what I wanted, I felt no pressure from her - only support. And now I feel like a kid with a new toy. Mark Salvino was equally attentive to detail in working with me to find the best financing options. Van Hayes was good to answer technical questions, even though it was not even his sale. These folks worked together like a professional team - a family. If this is any indication of how these folks work for their customers, I will be looking forward to bringing my car in for regular service for years to come. More
by Dw mead
July 07, 2014
Great Experience I enjoyed my buying experience and working with Oscar. He was able to find a vehicle for me with all the right options and also helped me in getting o I enjoyed my buying experience and working with Oscar. He was able to find a vehicle for me with all the right options and also helped me in getting out of the existing lease. Overall it was a pleasant experience and I am happy with the Hyundai quality. Great Job !!! More
by nicksantafe
Employees Worked With
Oscar Benavides, Jason Leslie
July 01, 2014
Lies, Again? I left a review before, then I saw that the dealership had responded to my review. The response was not only a lie, but claimed that the situation ac I left a review before, then I saw that the dealership had responded to my review. The response was not only a lie, but claimed that the situation actually occurred at another dealership, which it definitely did not. This just goes to show how much this dealership loves to lie, mislead, and deceive customers. There is nothing in this world that would make me go back to them. Customer service is, as the employees let us know during this whole ordeal, always an issue. Personally, I think this warning would have been very helpful before we did business with Hyundai of Cool Springs. I was surprised to read their claim that they had talked to us and that we were 100% satisfied. This has not happened and I'm sure it will not. They definitely have not tried to remedy anything with us at all, although a simple apology would be nice. This dealership does not stand behind its 100% satisfaction guarantee in the least. Again, steer clear of this dealership and its employees. It is simply ridiculous that they responded to my review only in lies.. I'm speechless. More
by Raec0818
Employees Worked With
Frank Odrobina, Oscar Benavides
June 26, 2014
Excellent service and knowledge Our overall buying experience was superior. Oscar was very knowledgeable of the car and services offered and his approach to the sale was well receiv Our overall buying experience was superior. Oscar was very knowledgeable of the car and services offered and his approach to the sale was well received by both of us (me and my wife). I would highly recommend Oscar (and have already) and look forward to visiting him for a future purchase. More
by markp724
Employees Worked With
Oscar Benavides
June 21, 2014
great experience I always enjoy my visits at Hyundai. Everyone is pleasant and the customer service is superb. I cant wait to make my next purchase with this dealersh I always enjoy my visits at Hyundai. Everyone is pleasant and the customer service is superb. I cant wait to make my next purchase with this dealership. More
by jsjackson86
June 06, 2014
Great Service Oscar was a pleasure to work with. I'm not the biggest fan of being at a dealer, but he made this a painless experience and had us out of there in no Oscar was a pleasure to work with. I'm not the biggest fan of being at a dealer, but he made this a painless experience and had us out of there in no time. Would definitely go back for any future car needs! More
by mikerau
Employees Worked With
Oscar Benavides
June 04, 2014
Our Hyundai of Cool Springs Experience My wife and I traded a 2013 Hyundai Sonata. We were at a point of trading...contacted Oscar and he and Jason put us in a 2014 Hyundai Sonata - at a ve My wife and I traded a 2013 Hyundai Sonata. We were at a point of trading...contacted Oscar and he and Jason put us in a 2014 Hyundai Sonata - at a very affordable price - with amenities we preferred. More
by Leeroywyoung32
Employees Worked With
Oscar Benavides, Jason Leslie
May 09, 2014
Oscar I went to hyundai of cool springs to look at the elantra, oscar worked with me to get me the car a really wanted the sonata. Oscar was great to work I went to hyundai of cool springs to look at the elantra, oscar worked with me to get me the car a really wanted the sonata. Oscar was great to work with very professional, friendly, and most important there was no pressure and no dealer games. Oscar just gave me a great deal upfront. Mark in finance was great too, got all the paper work done quickly while still explaining everything. More
by bzangerle
April 15, 2014
HORRIBLE!! Run away fast. We are still waiting on a check they "promised" us for our trade, and doubt we will get it. We were lied to consistently about everything imaginable, We are still waiting on a check they "promised" us for our trade, and doubt we will get it. We were lied to consistently about everything imaginable, including money, the quality of the car we bought, and customer service to remedy all the issues we had. A week later, we had to just trade in the car we purchased from Hyundai of Cool Springs for a different car at ANOTHER dealership because of all of its issues and lost $5000 on the transaction. This dealership is a joke, but not as much as their "100% customer satisfaction guarantee!" More
by Raec0818
Employees Worked With
Frank Odrobina
April 06, 2014
JJ was a Pro to work with. We talked on a Saturday about what I was looking for and he took time to meet my Daughter and I on a Sunday afternoon. Deal was basically worked out before we walked in the door what I was looking for and he took time to meet my Daughter and I on a Sunday afternoon. Deal was basically worked out before we walked in the door no hidden this or that just straight up honest deal. We drove the car home Sunday afternoon with only about 1 hour at dealer ship. He handled paperwork in a very professional and timely manner. JJ even took time Monday to meet with us and insure we were satisfied with the car. My Daughter is very happy with her new car and I was very pleased with JJs service and honesty. Very nicely done Thank JJ More
by AshG35
Employees Worked With
JJ Parsons
