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Hyundai of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.7
1,444 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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201 Comtide Court

Franklin, TN

37067

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Showing 1,444 reviews

December 06, 2022

Rahsaan, Brandon and Chad were all a pleasure to do business with! Never once did I feel pressured into anything. Will gladly buy again from them! Thanks guys! More

by Khargrove777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad, Brandon Alexander, Rahsaan Robinson
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Dec 07, 2022 -

Hyundai of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 03, 2022

Impressive group extremely inviting. All associates were attentive and kind. They all seemed to love working there. Kind and gave me time to make my decision to buy my new car. More

by Irishkel2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad in finance did exceptional. Fun person to hang with and sign your life away. , Brandon Alexander, Rahsaan Robinson
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Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi, thank you so much for your positive comments about Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 03, 2022

The salesmen were professional and nice to work with. The dealership was clean and nice More

by Ryan.r.pack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Alexander
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Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 03, 2022

When a woman goes shopping, she’s there to compare and get the best price. The test drive went fine. Then he had car marked up $3k over MSRP but this isn’t my first rodeo. I pointed it out and suddenly More

by Kims1983
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Devaris, Sandy Knechtel, Brandon Alexander
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Dec 05, 2022 -

Hyundai of Cool Springs responded

Hello Kims1983, I want to thank you for taking the time to bring this to our attention. I personally apologize for your experience. My name is Sandy Knechtel and I'm the Customer Relations manager at the dealership. I would very much like to address your concerns. Please contact me on my direct line at 615-814-7397.

Dec 05, 2022 -

Kims1983 responded

UPDATE: I made the mistake of calling the customer care manager, Sandy, who asked if they could earn my business back. She supposedly asked the manager to make me a good offer. It was the worst offer ive had. He added $4000 to the MSRP and tried to pass it off as if everyone does it. Just like my last visit there it sucked. Its nothing but dealership GREED. They claim to be the number one dealership but I don’t know how. They must have a lot of rich customers willing to throw away money. Go buy your car in Alabama or Georgia and save yourself $4000.

December 02, 2022

Rahsaan is terrific to with with! He’s very knowledgeable, listened to our needs and was resourceful in finding us the perfect fit for our vehicle. I’d highly recommend working with More

by Mark F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Haggard in finance - 5 stars!, Brandon Alexander, Rahsaan Robinson
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Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi Mark, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day.

December 01, 2022

Great buying experience, far exceeded expectations. Joe Macke is knowledgeable, and eager to help. Good salesman and more importantly a good man. More

by Les N
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Macke
Report | Print
Dec 03, 2022 -

Hyundai of Cool Springs responded

Hi Les, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 30, 2022

The team at Hyundai of Cool Springs, Sonny, Brandon, Chad, and Haj are excellent. They helped me choose a vehicle at a trim level and price point, the matched my tastes and my budget. I'm excited to be More

by JoshuaKarunwi
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Haggard, Haj Ebrahem, Brandon Alexander
Report | Print
Dec 02, 2022 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 30, 2022

Great experience at Hyundai of Cool Springs. Sonny was absolutely fantastic to deal with and made the process as simple as possible More

by Jamie91888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Haggard, Brandon Alexander
Report | Print
Dec 02, 2022 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 29, 2022

We bought a G90 today from Joe Macke, our second Genesis to buy from him. More

by pbolton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Macke
Report | Print
Dec 01, 2022 -

Hyundai of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 28, 2022

Rahsaan was great and helped in every way he could! He was super nice and answered all my questions and was thorough! Great communication with everyone I spoke to! Highly recommend Cool Springs Hyndai! More

by AmyD.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rahsaan Robinson
Report | Print
Nov 30, 2022 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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