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Hyundai of Cool Springs
Franklin, TN
1,442 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun.
Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered.
Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer.
We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 1,442 reviews
July 28, 2016
Not your Average Car Buying Experience I imagine there are many people out there that find the dealership experience of car shopping and buying a car to be painful, stressful, or even aggra I imagine there are many people out there that find the dealership experience of car shopping and buying a car to be painful, stressful, or even aggravating. I include myself in that feeling! So a few things happened that caused me to go to the Hyundai dealership - even though I avoid new cars like the plague. (big commitment for no ROI) I had learned the day earlier that my current car was "unfixable" and that it had served it's duty through 187,000 miles. You have to appreciate a car like that, and I very much did. So I immediately took to Craigslist and started the used car search as well as looking at some reputable dealers in my area online for a replacement. And I felt like my wheels were spinning...no pun intended. What did I want to do? Go through the hassle of searching, and meeting all kinds of random sellers, and running carfax on everything? It tired me just thinking of it. So to cut to the chase - I opted to go to the local Hyundai dealership and see what specials they were offering. What brought me to Hyundai aside from a dead car? Word of mouth. Actual Proof. Nothing more...My sister drives one, my boss drives one, 3 of my co-workers drive one. And they have nothing but good things to say about their vehicles. I was greeted by Cory Carpenter within moments of heading towards the building; just a friendly hello and how can I help you. And I laid it out...I need a car. Period. I explained to him my needs and cost expectations, and instead of being your typical salesperson, he was the "advisor" I had hoped for. He did not try and up-sell me unnecessarily, and he gave me honest feedback regarding a choice between two models based on my needs. (mind you, it was the less expensive model that he recommended). Corey easily walked through the features of the vehicles and discussed the current special that I was considering taking advantage of. Very simple and straightforward. He brought over his Sales Manager, Jason Moore, when questions arose that he didn't have the immediate answer for. (which were more related to financing, not the specs on the vehicle) In the end, I bought a car from these gentlemen. They were professional, smart, and certainly gave me a new outlook on a car buying experience. There were negotiations for a few rounds and the result was more than fair. The whole process was smooth and painless - who knew! When the car was pulled up for me to take home, Corey showed me all the pertinent functions and also the fun bells and whistles that come with buying a new 2017 model. Aside from the great customer service, the car itself just about left me speechless. It was so new! The features were above and beyond my expectations. Technology enhancements galore...I had to even come back again on another day for Corey to show me more... So, I happily recommend the car buying/shopping experience at Hyundai of Cool Springs. This team sends out the right message, and treats their prospective customers well. I could not be more pleased with the experience and hope it will help others out there to take a chance on this brand. More
by krpelletier
Verified Customer
July 23, 2016
Good Overall, good experience with Hyundai of Cool Springs. Would recommend Hyundai of Cool Springs to friend & family who are in the market for a new car Overall, good experience with Hyundai of Cool Springs. Would recommend Hyundai of Cool Springs to friend & family who are in the market for a new car. More
by matt.weber81
Employees Worked With
Zack Tilley
July 21, 2016
Second Purchase!!!!! Amazing This was my second purchase and they treated me as if it was the first time I had ever walked through the doors. GREAT PEOPLE! This was my second purchase and they treated me as if it was the first time I had ever walked through the doors. GREAT PEOPLE! More
by sjohnson0467
Employees Worked With
Craig Francis
July 20, 2016
Great Experience My experience with Hyundai of cool springs was great. The sales person was able to help me out of a bad car and get into something much more reliable My experience with Hyundai of cool springs was great. The sales person was able to help me out of a bad car and get into something much more reliable. The whole thing took less then 3 hours which was perfect. Over all great time, i wish buying cars was always this easy. More
by fantsigns
Employees Worked With
Grant Logan
July 16, 2016
Satisfied buyer My sales rep was highly informed about the product. I was treated well by everyone I had contact with with zero pressure. This is our second Hyundai.. My sales rep was highly informed about the product. I was treated well by everyone I had contact with with zero pressure. This is our second Hyundai...there will be more. More
by teresabeckett
July 16, 2016
Hyundai of Cool Springs Our experience with Craig and Hyundai of Cool Springs was excellent. Going to a dealership to buy a new car tends to bring a certain amount of trepid Our experience with Craig and Hyundai of Cool Springs was excellent. Going to a dealership to buy a new car tends to bring a certain amount of trepidation. We were treated like valued customers. Craig listened to what we were looking for and presented us with options that met those needs. At no time did he try and convince us that we needed something other than what we wanted. A car in the color that we wanted was not on the lot, but they found on in the area and made arrangements to get it. Craig communicated with us throughout the process and kept us posted on the status. We showed up a little early to pick it up, but it was already ready to go. We were very happy with our choice to purchase from Hyundai of Cool Springs and are very happy with our new Sonata. More
by ron21
Employees Worked With
Craig Francis
July 16, 2016
Excellent Experience We absolutely loved our experience at Hyundai of Cool Springs. It was the most professional and welcoming dealership we visited. This is my 2nd Hyunda We absolutely loved our experience at Hyundai of Cool Springs. It was the most professional and welcoming dealership we visited. This is my 2nd Hyundai from this dealership and we will definitely be back. More
by kate.v.thrash
July 16, 2016
Great experience My husband and I were in the market for a bigger vehicle for our growing family. Oscar and the Hyundai crew took great care of us. Once they heard we My husband and I were in the market for a bigger vehicle for our growing family. Oscar and the Hyundai crew took great care of us. Once they heard we had a newborn, they bent over backwards to not only find us the right car, but also get us the best deal possible. We will definitely be back down the road when we need another vehicle. More
by Babycurtismobile
July 09, 2016
Worth your time! Take a deep breath this was a really positive car buying experience. Don't be nervous go see Oscar and Mark! Just do it! I was a difficult finance Take a deep breath this was a really positive car buying experience. Don't be nervous go see Oscar and Mark! Just do it! I was a difficult finance and a nervous prospect. Son and daughter in law in tow I made the leap to begin the process and it was unintimidating, kind, informative and valuable. Bumper to bumper warranty, 24 hour roadside assistance and a brand new Hyundai. #happygirl More
by lrscott2009
July 09, 2016
Nice return visit to dealership The staff was friendly and informative. They provided multiple options and were helpful in completing the process in timely fashion. They completed The staff was friendly and informative. They provided multiple options and were helpful in completing the process in timely fashion. They completed much of the purchase paperwork prior to my arrival to limit my time in the dealership which help manage my time. More
by michaelcwalters
