Hyundai of Cool Springs

I recently recently bought a genesis GV 70 from this dealership, and it was as good of an experience as I could have possibly had. My sales person, Alan Suleiman, patiently explained all the features of dealership, and it was as good of an experience as I could have possibly had. My sales person, Alan Suleiman, patiently explained all the features of the vehicle that I was interested in. He asked relevant questions to help me narrow down my choices, and then presented the best option for me. I am going back on Monday so he can help me set up my profile. He genuinely cares! More

This dealership and their employees were amazing to work with. We were driving our 2019 Gensis up to Nashville from Birmingham,Al for a global entry appointment. Not far from Franklin our A/C went out. We s with. We were driving our 2019 Gensis up to Nashville from Birmingham,Al for a global entry appointment. Not far from Franklin our A/C went out. We stopped to see if they could fix our issue. They informed us that our warranty had expired 5 months prior and the closest Gensis dealership to us in Alabama is 90 minutes away. This defeats the concierge service for the brand for us. Even though we loved our Gensis, not worth the inconvenience to get it serviced. Trying to decide what to do we started looking at some new Hyundai vehicles. We had to get to our appointment at the airport, so they gave us a loaner. After the appointment we came back to look at and drive some cars. We had a dinner reservation so they told us to keep the car and they would send us some numbers on the cars we looked at. The numbers sent really wouldn’t work in our budget. We went back the next morning and told them what it would take to get us into a new car. They made it happen without a lot of back and forth negotiations with the manager. It was the BEST car buying experience ever! I can’t say enough great thing about Eddie,the sales manager, and Devaris, the salesman who made this an amazing experience for us. I would not hesitate to buy another car from them or recommend friends to go see them. More

It was very enjoyable and professional atmosphere. Our salesperson Peyton was very knowledgeable and helpful. Our salesperson Peyton was very knowledgeable and helpful. More

Absolutely hands down the best car buying experience I've ever had, and I loathe car shopping. I even told the guys when I left that night that had they not been so amazing, I never would've bought a car tha ever had, and I loathe car shopping. I even told the guys when I left that night that had they not been so amazing, I never would've bought a car that day. It wasn't the plan, I was just looking, and I usually cant stand car sales people, but Devaris and Brandon were the absolute best. Never once did I feel like they were even selling me anything- they were just helping me find what I wanted. Ten minutes in I honestly felt like I had known them both my whole life. They were so easy to get along with, personable, likeable, helpful, kind, funny and absolutely awesome with my 3 year old the entire time. They played with her, got her snacks, did anything we asked and even moved all my stuff over from my old car to my new one while I was finalizing some paperwork. Buying a car is usually exhausting and frustrating, but I actually left happier than when I arrived. That's never happened for me before, so if you're in the market for a vehicle, go see Devaris, Brandon or Alan at Genesis. They also work in conjunction with Hyundai across the street and have a nice selection of used cars in case a Genesis isn't the only thing you're after. Ive since had to follow up with them on a couple things and they have been nothing but helpful and have followed through with everything they said and promised. 10/10 definitely recommend! More

Worst experience. Car sold to me was used, had scratches and a dent. It was not cleaned either; but instead cleaning products and a bucket provided for me to clean the Car sold to me was used, had scratches and a dent. It was not cleaned either; but instead cleaning products and a bucket provided for me to clean the supposedly “new” car. I will never visit this dealership AGAIN periodt. Thank you Tatiana, Micheal Bolling and the leadership team for this saddening experience. More

I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out. Poor service, customer service and response time. I will NEVER Purchase another Genesis. More

Terrible service. They put fake photos of used cars on the website and attract people to come. Sell the car and do not care about the registration stuff later on. They put fake photos of used cars on the website and attract people to come. Sell the car and do not care about the registration stuff later on. More

Great experience with service department. Helped my daughter get an engine replacement. Tried another dealership only to be out several hundred dollars with no results. Refreshing to deal wit Helped my daughter get an engine replacement. Tried another dealership only to be out several hundred dollars with no results. Refreshing to deal with an honest dealership! More

They have been absolutely incredible the entire way through. Incredibly responsive and understanding during the initial stages, as well as working to find me the best deal. Working with Sonny Farmer in through. Incredibly responsive and understanding during the initial stages, as well as working to find me the best deal. Working with Sonny Farmer in particular was really easy. He clearly cares about his customers and enjoys his job, and made the whole car-buying process easy as can be. Would highly recommend working with him More

Very helpful and knowledgeable. Would definitely recommend Sonny to friends and family. Dealership was great overall! Would definitely recommend Sonny to friends and family. Dealership was great overall! More