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Hyundai of Cool Springs

Franklin, TN

4.8
1,440 Reviews
Hyundai of Cool Springs is the #1 Hyundai dealer in Tennessee. Let our reviews tell you why. We are consistently rated with five stars in sales and service. Our goal is to give you a superb automotive experience. Our large inventory of new vehicles and pre-owned vehicles makes your buying experience simple and fun. Call today and set up a test drive today! Our excellent customer service does not stop with your purchase. We follow up with a free first scheduled maintenance on your new Hyundai. This is a great opportunity to make sure you are comfortable with your new purchase and have all your questions answered. Already have the perfect Hyundai? Let us help you take good care of it. Just call or click for an appointment and we will pick up your vehicle within a 15 mile radius, perform all the required maintenance with care and attention, and deliver your vehicle back to you. How easy is that! If you were already planning to be out and about, just drop your car with our Service Department and use our Complimentary Shuttle Service to get your work or shopping done while your vehicle is in good hands. Enjoy the convenience of servicing your car with the neighborhood Hyundai dealer. We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Middle Tennessee, Alabama and Kentucky as well. Our large selection of new Hyundai vehicles, used Hyundai vehicles, Hyundai Parts and accessories as well as our highly trained Hyundai Service staff makes Hyundai of Cool Springs a one-stop-shop for all your vehicle needs. Our full line of inventory includes the Genesis, Genesis Coupe, Sonata, Sonata Hybrid, Santa Fe, Santa Fe Sport.
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201 Comtide Court

Franklin, TN

37067

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Showing 1,440 reviews

August 31, 2024

I recently recently bought a genesis GV 70 from this dealership, and it was as good of an experience as I could have possibly had. My sales person, Alan Suleiman, patiently explained all the features of More

by kathyspeedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Suleiman, Brandon Alexander
Sep 02, 2024 -

Hyundai of Cool Springs responded

Hi, thank you so much for your feedback about Hyundai of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2024

This dealership and their employees were amazing to work with. We were driving our 2019 Gensis up to Nashville from Birmingham,Al for a global entry appointment. Not far from Franklin our A/C went out. We s More

by FLY303DC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devaris Mosley sales
Jul 28, 2024 -

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

July 25, 2024

It was very enjoyable and professional atmosphere. Our salesperson Peyton was very knowledgeable and helpful. More

by Titan D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tatiana Jinneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Hyundai of Cool Springs responded

Hi Titan, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 16, 2024

Absolutely hands down the best car buying experience I've ever had, and I loathe car shopping. I even told the guys when I left that night that had they not been so amazing, I never would've bought a car tha More

by LaceyButtitta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander, DeVaris Mosely
May 19, 2024 -

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Genesis of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

March 26, 2024

Worst experience. Car sold to me was used, had scratches and a dent. It was not cleaned either; but instead cleaning products and a bucket provided for me to clean the More

by Nishimwe1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tatiana Jinneman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bolling
Apr 17, 2024 -

Hyundai of Cool Springs responded

If you would like to discuss your experience in more detail, please give me a call at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right. Sandy Knechtel Customer Relations Manager. 629-654-7009

Apr 17, 2024 -

Nishimwe1 responded

I tried reaching out to no avail on the phone number provided. Elizabeth.

December 23, 2023

I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k More

by Dottie Maselli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Falcone,Mike Pierce
Dec 28, 2023 -

Hyundai of Cool Springs responded

Dottie Maselli, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Genesis of Cool Springs. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please call me at your convenience. Sandy Knechtel, Customer Relations Manager, 615-814-7397

November 15, 2023

Terrible service. They put fake photos of used cars on the website and attract people to come. Sell the car and do not care about the registration stuff later on. More

by Raphael
Recommend Dealer
No
Employees Worked With
Darius Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Hyundai of Cool Springs responded

Raphael, thank you for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and it's never what we want to hear. We would appreciate the chance to discuss this matter further. Please contact me at your convenience. Sandy Knechtel, Customer Relations Manager. Direct landline 615-814-7397

November 08, 2023

Great experience with service department. Helped my daughter get an engine replacement. Tried another dealership only to be out several hundred dollars with no results. Refreshing to deal wit More

by Tim 1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Nov 10, 2023 -

Hyundai of Cool Springs responded

Hi Tim, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 15, 2023

They have been absolutely incredible the entire way through. Incredibly responsive and understanding during the initial stages, as well as working to find me the best deal. Working with Sonny Farmer in More

by jbenjoy2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Alexander
Sep 17, 2023 -

Hyundai of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Thanks for the recommendation, and have an amazing day!

September 13, 2023

Very helpful and knowledgeable. Would definitely recommend Sonny to friends and family. Dealership was great overall! More

by andydcole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Alexander
Sep 16, 2023 -

Hyundai of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

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