Hyundai of Cookeville

Sales personnel pleasant but not always reliable. Vehicle not delivered when promised. Received 2 keys but one did not work. Vehicle not delivered when promised. Received 2 keys but one did not work. More

I have bought and traded several vehicles here. I have always left feeling like I received an honest transaction with true professionals. They make you feel so welcome through out the process. I wo I have always left feeling like I received an honest transaction with true professionals. They make you feel so welcome through out the process. I would always recommend! More

Very rude service dept from going in to picking up, Joanna was the writer other guy each time sitting there staring out window… while she’s overwhelmed doing it all ? So much for FREE SERVICE not worth Joanna was the writer other guy each time sitting there staring out window… while she’s overwhelmed doing it all ? So much for FREE SERVICE not worth aggravation, and being told by guy sitting doing nothing, I should find another dealership, I did walk in and ask for manager and told him you want me to trade my truck and this is how I’m treated at your service dept ? They just looked at me, asked about oil change on my other car she was to busy to look up cost gave me a round about figure and didn’t try to get me in they don’t want business I guess, meanwhile wonder why no ones in there buying cars ???? They’re begging you to trade your low miles in for a rediculas low offer too… nice try haha nice product lousy, capital L dealership ….DOUBTFULL I WILL EVER BUY ANOTHER VEHICLE THERE, AND I TRADE EVER 2-3 years Bad customer service, be warned ☠️ More

I was so pleased with the service I received from this business. They went above and beyond to help me leave happy and satisfied with my new car purchase! business. They went above and beyond to help me leave happy and satisfied with my new car purchase! More

The salesman was very professional and very helpful about finding the car I wanted. I would definitely recommend buying a car here from Jordan roller to anyone! finding the car I wanted. I would definitely recommend buying a car here from Jordan roller to anyone! More

Working with Maci was a pleasure, she made it our best car purchasing experience ever! She is very personable, but also very knowledgeable and informative about the cars features and safety standards. W car purchasing experience ever! She is very personable, but also very knowledgeable and informative about the cars features and safety standards. We highly recommend buying from Maci and Hyundai of Cookeville. More

CROOKS! !!!! Will not stand behind their word. They make a deal just to get your money and you out the door. Very unprofessional. Ah when you call them out on !!!! Will not stand behind their word. They make a deal just to get your money and you out the door. Very unprofessional. Ah when you call them out on it. You get treated like you don’t matter. You’re just a number. I suggest you go to nissian in cookville they’re the best and Will help you with no empty promises!!! If I could give a zero I would!! More

Explanation for my rating: 2 stars deducted for being inefficient and incompetency. 1 star for keeping my appointment time for me I picked out online 2nd star for doing some of the work asked for 3rd inefficient and incompetency. 1 star for keeping my appointment time for me I picked out online 2nd star for doing some of the work asked for 3rd star for customer service, they are at least friendly They are way too expensive for what you get. They also are not efficient, you need to double check their work. And they will charge you for work they did not preform. They charged me $8 to lay an unused air filter in my back seat, still in the box. I purchased the premium 60,000 miles service, but I honestly feel like I got scammed. I will NEVER go to Cookeville of Hyundai again. I can go just about anywhere for average service and get a better price. More

Always friendly and helpful, we have purchased several vehicles from them and now our son is also driving a Hyundai vehicles from them and now our son is also driving a Hyundai More

Update. ......Received a call from Josh the Service Dept. Manager and he is doing everything he can to make this right for me due to the incident at the Servi ......Received a call from Josh the Service Dept. Manager and he is doing everything he can to make this right for me due to the incident at the Service Dept. yesterday. He of course apologized profusely and said he will use this situation for further training so it does not happen again. Once they get the part in he will text me and he will put the part in his desk until I can get back to Cookeville. He said he would also offer me a full tank of gas for my inconvenience. He appears to be truly sorry for the issue and I am good with the outcome. More