Hyundai of Columbia - Service Center

Excellent customer service and communication on the progress of my car repair. Highly recommend. I was traveling from Wisconsin to Alabama when check engine light came on. They discovered I needed tr progress of my car repair. Highly recommend. I was traveling from Wisconsin to Alabama when check engine light came on. They discovered I needed transmission work. The part was ordered and car repaired. Glad I stopped at this dealer. More

An error was made about the repair on my car but Conor evaluated the situation and not only repaired the car at cost but gave me a loner car for 4 days. Some communication problems with service department evaluated the situation and not only repaired the car at cost but gave me a loner car for 4 days. Some communication problems with service department but overall satisfaction with Conor and work done Bill O’Brien More

I would give them 10 stars if I could…First of all, I am a guy that “Never” writes reviews but felt I had to because of the exceptional experience I had at Hyundai of Columbia. My engine completely seized u a guy that “Never” writes reviews but felt I had to because of the exceptional experience I had at Hyundai of Columbia. My engine completely seized up while on a trip out of town. (I travel extensively for my job) I called 3 different Hyundai dealerships in the Nashville metro area and left messages for the Service Department, Service Advisor & Service Manager with zero return calls from anybody period. I called Hyundai of Columbia and 20 minutes later Sarah Jackson returned my call. I was frantic and extremely upset and Sarah Jackson explained the whole process to me and how each step would go and immediately calmed me down and left me with a feeling of reassurance that they would handle everything smoothly and efficiently. The recall process went exactly as Sarah Jackson said it would go. Facing a complete engine replacement recall is scary and daunting. Hyundai of Columbia was quick, responsive and communicative throughout the whole process, which in itself is reassuring. My Service Advisors Christian Farris & Houston Christ updated me every few days to let me know where I was in process and what would be next step along with recommended services. The inherent nature of this problem is unnerving so the regular communication I received was comforting and put me at ease. Interacting and witnessing these professionals at work gave me confidence and peace of mind. The staff at Hyundai of Columbia are very knowledgeable and communicative “They know their job and do what they say they will do” I live 250 miles away and will return to Hyundai of Columbia for my regular service simply because of my experience. Do yourself a favor and call or visit Hyundai of Columbia for your service needs “I know I will” Thanks Hyundai of Columbia for caring enough to have quality, caring & knowledgeable people like this on your staff. Thanks, Mike B. Canton, GA. More

Very friendly and helpful Oscar really was pleasure to deal with and he made us feel right at home and didn't pressure us to buy our. He helped us to get what we thought was a fair deal deal with and he made us feel right at home and didn't pressure us to buy our. He helped us to get what we thought was a fair deal More

I called them to schedule a windshield replacement on a car I bought there. They told me that the windshield would be ordered, and that I would receive a call back when it was ready shortly. However, I nev car I bought there. They told me that the windshield would be ordered, and that I would receive a call back when it was ready shortly. However, I never received a call back. After a week, I called the dealership again, and I was told that the windshield had not even been ordered yet. I was very frustrated, as I had been without a car for a week, and waiting to leave for holiday On my other car, during a service, they ruined my inside window tinted film by putting stickers on it and then removing them with a scraper. They did pay for the film to be replaced, but I was still very disappointed. The film was ruined, and it took me a week to get it replaced. And for the best part, I signed and paid for a black Palisade, but when I went to pick it up, they tried to give me a blue one. They said they had made a mistake and that the black one was not the same VIN number. They tried to avoid doing all the paperwork again by giving me the blue one, but I refused. I had already signed and paid for a black car, and I was not going to settle for a blue one, then 5 minutes after arguing, the black one appears.... This dealership used to be great at taking care of their customers. They were always proactive and went above and beyond to make sure their customers were happy. However, in recent years, it seems like they have grown too big and have lost sight of what made them great in the first place. They are now less proactive and seem to care less about their customers. More